Lead Customer Support Representative

6 months ago


Waterloo, Canada Open Text Corporation Full time

**Lead Customer Support Representative**:

- Req id: 38578- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

**The Opportunity**:
**You are great at**:

- Ensuring accurate support verification steps are taken for all customer cases
- Assisting with web site inquiries
- Taking ownership of cases assigned striving for an exceptional customer experience
- Participating in a team environment by coaching others on process and procedures which includes collaborating with internal stakeholders

**What it takes**:

- Performing team key accountabilities
- Providing coaching and advice as needed to team members
- Updating and creating new entries in SOP’s
- Assist with training of new CSR’s
- Assist with interviews
- Take part in and running special projects
- Take ownership of escalations

**What does it take?**
- 5+ years previous experience in a customer facing fast paced environment
- Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution
- Demonstrated ability to communicate in a clear and concise manner both verbally as well as written
- Positive attitude, patience, and understanding with the ability to understand issues from both customers and peers
- Works independently and sets a standard of excellence beyond the one established by leadership
- Proven experience working in a fluid environment that is ever growing and changing
- Ability to assess and address underlying internal and external customer needs beyond those originally expressed
- Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge
- Ability to work in a global environment that involves evening shifts and statutory holidays on a rotational basis
- Nice to have: Bilingual language skills. Proficiency in French and/or Spanish preferred.



  • Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity**: **You are great at**: - Ensuring accurate support verification steps are...


  • Waterloo, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    In the retail industry, beBee Professionals is a leading company that offers an excellent opportunity for a Customer Service Representative to join their team in Waterloo, Canada. This role is designed to provide exceptional customer service, maintain knowledge of products and promotions, and contribute to the overall success of the store.Key...


  • Waterloo, Canada RideCo Full time

    This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. You’ll join a rapidly growing client success team. As a Technical Customer Support...


  • Waterloo, Canada RideCo Full time

    This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. As a Technical Customer Support Representative in the Customer Success & Operations...


  • Waterloo, Canada RideCo Full time

    This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. As a Technical Customer Support Representative in the Customer Success & Operations...


  • Waterloo, Ontario, Canada FamGuard Group of Companies Full time

    We are seeking a highly skilled Insurance Customer Service Representative to join our team at the OTIP Group of Companies (OGC). As an Insurance Customer Service Representative, you will play a vital role in providing exceptional customer service to our members by addressing their inquiries and resolving any issues they may have.Company OverviewThe OGC is a...


  • Waterloo, Canada Piller's Fine Foods Full time

    **NOW HIRING FOR A CUSTOMER SERVICE REPRESENTATIVE** **If you think our products are great, you should “meat” our people!** **THE PERKS** - Competitive wages - Day Shift (7:00AM-3:30PM) - Amazing co-workers - Exclusive Employee Rewards Programs - Full Benefits (Health, Dental and Vision) - Company Matched Pension Plan after 1 year - Employee Share...


  • Waterloo, Canada NDI (Northern Digital Inc.) Full time

    At NDI, our mission is built around using our measurement technologies to improve medical procedures and patients’ lives. This requires product innovation that is achieved through fostering collaboration, trust, and strong relationships. At NDI, you will work with talented people who are ready and willing to push their limits in an environment where...


  • Waterloo, Canada NDI (Northern Digital Inc.) Full time

    At NDI, our mission is built around using our measurement technologies to improve medical procedures and patients’ lives. This requires product innovation that is achieved through fostering collaboration, trust, and strong relationships. At NDI, you will work with talented people who are ready and willing to push their limits in an environment where...

  • Sales Representative

    3 months ago


    Waterloo, Canada Lab Tech Support Full time

    **About us** Lab Tech Support is analytical instrumentation specialist with an energized commitment to clients' success! We provide maintenance, service contracts, repair and compliance for Sciex, Waters, Agilent and Shimadzu instrumentation. At Lab Tech Support, everything we do, from the parts we stock to the services we provide, is designed to simplify...


  • Waterloo, Canada Stemmler Meats & Cheese Full time

    **Help Wanted: Part-Time Customer Service Representative** Come grow with us! Stemmler Meats & Cheese is experiencing continuous growth and have an immediate opening for a part-time **Customer Service Representative **position in **Waterloo, ON**. Key Responsibilities and Qualifications include, but are not limited to the following: **Key...


  • Waterloo, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...


  • Waterloo, Canada Top Level Taekwondo & Martial Arts Academy Full time

    **Customer Service Representative**: Make an impact, help empower the next generation of leaders, work as part of a highly effective team. Do you have what it takes? Top Level Taekwondo is scheduled to open our 4th location this October in Waterloo Ontario! Due to being a new business that is building it's clientele, we are able to offer 10 hours per week...


  • Waterloo, Canada Open Text Corporation Full time

    **Customer Support Representative - Bilingual German**: - Req id: 40152- Waterloo, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies...


  • Waterloo, Canada Northern Digital Inc Full time

    At NDI, our mission is built around using our measurement technologies to improve medical procedures and patients’ lives. This requires product innovation that is achieved through fostering collaboration, trust, and strong relationships. At NDI, you will work with talented people who are ready and willing to push their limits in an environment where...


  • Waterloo, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    BeBee Professionals in Waterloo is looking for a Customer Service Representative to provide exceptional service to our customers. Key responsibilities include processing customer purchases, handling cash and credit transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash and credit...


  • Waterloo, Canada NDI (Northern Digital Inc.) Full time

    At NDI, our mission is built around using our measurement technologies to improve medical procedures and patients’ lives. This requires product innovation that is achieved through fostering collaboration, trust, and strong relationships. At NDI, you will work with talented people who are ready and willing to push their limits in an environment where...


  • Waterloo, Canada Robert Half Full time

    We are offering a long term contract employment opportunity for a Customer Service Representative in Waterloo, Ontario. The selected candidate will serve as a vital link to our customers, providing service over the phone and handling data entry tasks in a fast-paced environment.Responsibilities:• Responding promptly and professionally to incoming phone...


  • Waterloo, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Waterloo, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...


  • Waterloo, Canada U-Haul Full time

    **Storage Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company’s exceptional service ensuring...