Service Coordinator/ Dispatcher

4 days ago

New Glasgow, Canada Randstad Canada Full time
The Service Coordinator serves as the central point of operations across multiple branches, ensuring smooth coordination between customers, field staff, and the operations team. This dynamic role involves scheduling equipment and personnel, ensuring timely delivery of services, and maintaining close communication with all stakeholders. You will play a key role in the organization’s success by maximizing resources, solving problems, and growing within the company through mentorship and future leadership opportunities.

Advantages
Full-Time Employment: 40 hours per week (7:30 am to 4:00 pm), Monday to Friday.
On-Call Rotation: Split on-call duties for evenings and weekends (typically fewer than five calls per week, rarely requiring office visits).
Comprehensive Benefits: Includes healthcare, retirement savings, vacation program, and a performance bonus.
Workplace Autonomy: Casual work environment with decision-making independence.
Professional Growth: Mentorship from company leaders and potential career advancement opportunities.

Responsibilities
Scheduling and Dispatch: Coordinate cranes, operators, support equipment, and personnel to meet customer requirements.
Team Communication: Regularly communicate with field staff and other branches to ensure seamless operations.
Operational Efficiency: Develop and maintain daily, weekly, and monthly schedules to maximize resource utilization.
Equipment and Maintenance: Assist with tracking crane fleet maintenance and ensure proper documentation is maintained.
Customer Interaction: Provide basic quotes and ensure customer needs are met from start to finish, contributing to business development efforts.
Administrative Support: Create and manage job records, timesheets, and schedules; scan and file necessary documentation.
Site Visits: Periodically travel to assist with branch coverage and engage with both current and potential customers.
Safety: Uphold safety standards as the top priority.
Confidentiality: Maintain strict confidentiality at all times.

Qualifications
Education: Minimum high school diploma; additional certifications or education is an asset.
Experience: Experience in dispatch or estimating is preferred but not required.
Skills:
Strong customer service and communication skills.
Ability to work well under pressure and manage time effectively.
Problem-solving, adaptability, and the ability to work independently.
Proficiency with Microsoft Office applications.
Strong organizational and teamwork abilities.

Summary
If this sounds like something you are suited for please apply today

3 easy ways to apply:
1. Register on our website at www.randstad.ca
2. Email your resume (with the position title in the subject line) to atlantic.staffing@randstad.ca
3. Apply directly to this posting

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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