Transition Manager

2 weeks ago


Brampton, Canada Astra North Infoteck Inc. Full time
Qualifications for transition manager

• Has worked as a Transition Lead / Manager for medium to large Managed Services type of transitions.
• Been involved in creating and presenting the Transition Plan and Knowledge Transfer approaches to the client as part of the deal process
• Has hands-on knowledge of typical Transition Tools and Accelerators, and has used them during solution and execution
• Has strong project management, and communication skills. Strong PM background

Roles & Responsibilities

• Develop and own transition communication plan to ensure consistent understanding of transition progress
• Anticipating internal and/or external business challenges and resistance to change
• Ensure products and services are delivered within the Transition within schedule, scope and budget and meet the required level of quality
• Identifies potential areas of concern including compliance, quality control, and vulnerabilities and risk
• Provides expert problem management support to difficult implementation issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit
• Assesses and ensures team uses process to improve productivity/cost productivity
• Provides a focus on Service Level Agreement (SLA) definition and customer satisfaction
• Champions teamwork and knowledge sharing
• Defines and ensures appropriate resources to form delivery team for new service contracts
• Must have ability to work with a team with proven people management skills & experience in managing multiple full scale


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