Assistant Human Resources Manager

4 weeks ago

Pickering, Canada Great Canadian Entertainment Full time

Pickering Casino Resort is seeking an Assistant Human Resources Manager

Under the general direction of the Director, Human Resources, this position will be responsible for the overall performance management, recruitment, training, attendance management, Health & Safety, disability management, and contribution of valuable strategic advice to managers in a large client group. The Assistant Manager, Human Resources will take on a lead role, representing the Director, Human Resources when required and assist with coaching and mentoring the HR Team ensuring consistently high standards of HR service delivery at Casino Ajax and Pickering Casino Resort. While being strategic partners to external and internal clientele, the Assistant Manager ensures adherence to all policies and procedures, motivates and leads by example and provides learning opportunities while establishing a safe, efficient and welcoming work environment for all team members. This role will interact and partner with department management and executives on a regular basis.

The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company’s vision, mission and values: 

Provides leadership, direction, and mentoring to a Human Resources team at Casino Ajax and Pickering Casino Resort, develops performance goals and holds performance partnership discussions with approximately 3 direct reports. Provides HR leadership & advice to managers; provides guidance on conflict resolution, performance management, career development and succession planning. Leading site process improvement projects in coordination with corporate HR leads. Delivers and supports ongoing training and development to cultivate culture to create memorable experiences. Independently participate in grievance meetings, demonstrating autonomy in resolving complex labor relations issues. Manage and execute investigative suspensions, voluntary, and involuntary terminations with fairness and adherence to company policies. Facilitate internal movements and transfers independently, conducting interviews, extending offers, and ensuring seamless transitions aligned with employee skills and aspirations. Handle complex employee relations matters independently, providing fair and timely resolutions through thorough investigation. Design and implement tailored engagement programs in collaboration with the HR team, fostering a positive workplace culture and enhancing employee morale. Oversee comprehensive performance management independently, implementing improvement plans and recognizing ongoing employee achievements autonomously. Make autonomous decisions on discipline management and attendance management, ensuring consistency and fairness. Collaborate independently with business leaders to align HR strategies with organizational goals, particularly focusing on health and safety initiatives through regular meetings with department managers. Independently manage HR administrative functions, collaborating with HR Assistants to streamline processes and conducting HR learning sessions to ensure continuous improvement. Contribute independently to ongoing policy development and communication, actively participating in policy improvement projects and ensuring compliance with legal requirements. Leverage data-driven insights for continuous improvement in HR processes and overall employee satisfaction, making informed decisions to drive positive outcomes. Actively promote positive workplace relations independently, spearheading employee engagement initiatives to foster a collaborative and supportive work environment. Researches and prepares confidential Labour Relations reports and surveys relating to negotiations, grievances and arbitrations and provides support, resources and participates on the Casino’s bargaining and Labour-Management Committees. Ensures compliance with licensing laws, health and safety and other statutory regulations. Performs other reasonable additional duties as required/assigned.

Successful applicants will demonstrate the following qualifications: 

Post-Secondary education in Human Resources Management (diploma/degree in HR) or an equivalency of work experience of at least seven years in Human Resources in roles of increasing responsibility with a strong focus on Labour Relations. A combination of education/experience may be considered. CHRL/CHRP designation will be an asset. Member in good standing with the HRPA. Previous HR experience in a unionized environment is required. Ability to exceed internal and external ‘customer’ expectations through leading by example and by providing timely, effective, and service oriented advice and service to operation managers. A track-record of effective human resources customer service to several departments with competing needs and providing sound advice on sensitive matters. Ability to maintain confidentiality; mediation and conflict management/resolution experience is required. Superior ability to communicate effectively; active listening, writing, speaking and presenting. Proven ability to analyze problems, identify key information and issues, interpret data and determine implications, provide recommendations, and effectively resolve issues. Computer literacy in all applications of MS Office and HRIS experience required. Active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement. Collaborative (solicits input to improve/enhance strategy and development). Willingness to learn, develop and achieve new skills for personal and professional development. Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Candidates must be ready and willing to work a flexible schedule. The hours of work will be based on operational needs. Ready to embark on your next adventure?

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