Co-Op, Customer Solutions

4 weeks ago

Richmond Hill, Canada Olympus Full time

Job Description

We are currently looking for a student co-op to join our Olympus Canada Customer Solutions team in our Richmond Hill, Ontario office starting in September 2024. This is a full-time opportunity involving 37.5 hours per week. We are ideally looking for students who can commit to a 12-month co-op assignment, but will also consider applicants eligible to work an 8-month term. 

The Customer Support Co-op individual will support a broad range of Customer Service-related activities within the Customer Service department. This individual will support internal and external Customers in all aspects of the order management life cycle and develop/grow understanding of order entry inquiry, financial systems procedures and application and operate within the policy and procedure guidelines. They are to ensure to maintain a high level of communication to ensure a quality customer experience.

Job Duties

Maintain departmental KPI performance by: Maintain a minimum of 98% error free cases. Maintain or exceed individual KPI performance in line with company and departmental goals. Provides accurate and timely delivery of the following to customers or internal staff associated to either service or sales workstreams. This would include but not be limited to: Order management, including: Price inquiries Order entry and acknowledgement, Quote application and completeness, Management of discontinuation items, Order pricing maintenance, Order status inquiry, Recall/Complaint processing, Order Invoicing. Accurate logging of all customers related information and inquiries in associated ERP and Customer Service database according to the outlined process. Timely response of telephone, fax and/or email inquiries and effectively assist external and internal customers with their individual requests. Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution for customer inquiry. Participate in process reviews and aide in efficiency implantations.. All other tasks and requests necessary to assist the Customer Service Team. Perform other related duties and/or work as assigned.

Job Qualifications

Required:

Must be enrolled in a formal co-op program as part of a full-time undergraduate or graduate degree program at an accredited 4-year institution based in Ontario.  Must be legally able to work in Canada already. Minimum of 1-2 Years relevant work experience dealing with Customers (Retail or Service). English proficiency in speaking reading writing abilities required, French an asset.

Preferred:

Experience with Datasweep SalesForce Service Cloud Netsuite or SAP an asset. Medium to advanced Microsoft Office skills required. Excellent communication skills. Demonstrates strong organizational skills. Extremely detail oriented. Motivated results oriented and persistent. Proactive/takes initiative. Maintains a positive attitude and works well within a team environment. Handles stressful situations in a fast-paced environment. Effectively prioritizes workload/time management. Excellent verbal and written communication/customer service skills. Ability to work flexible hours. Hepatitis B vaccination is recommended for employees who are at risk for exposure to blood or other bodily fluids on the job. Service responsibilities include the handling of products and equipment that may have potentially come into contact with blood or bodily fluids. OCI requires that all employees working in areas that may be exposed to this risk, either provide proof of the Twinrix (Hepatitis A and B) vaccination or sign a waiver accepting the possible risk of exposure from not being vaccinated. If you have severe allergies or ever had a severe allergic reaction to a vaccine, please seek medical advice before taking this vaccine. Why join Olympus? Here, people matter—our health, our happiness, and our lives. Competitive salaries, annual bonus and 401(k)* with company match Comprehensive Medical, Dental, Visions coverage effective on start date 24/7 Employee Assistance Program Free virtual live and on-demand wellness classes Work-life balance supportive culture with hybrid and remote roles 12 Paid Holidays Educational Assistance Parental Leave and Adoption Assistance Volunteering and charitable donation match programs Diversity & Inclusion Programs including Colleague Affinity Networks On-Site Child Daycare, Café, Fitness Center** *US Only **Limited locations

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