Director, Operational Risk and Resilience Management

2 weeks ago

Waterloo, Canada Company 19 - John Hancock Life Insurance Company (U.S.A.) Full time

Description

:

The Director, Operational Risk and Resilience Management (ORRM) will report to and support the Head of Risk and Resilience Programs. This position is responsible to lead Manulife's Third-Party Operational Risk and Resilience Management program and its underlying components. This includes maintenance and governance of the Third-Party Risk Framework and Standard, which also includes monitoring and reporting of program effectiveness. The position requires leadership skills, technical subject matter expertise in operational and third-party risk, and solid communication and influencing skills. This position will cross multiple businesses, functions, and geographies, to promote awareness and execution of ORRM requirements.

Job Requirements:

Update and maintain the Third-Party Risk Management (TPRM) Framework and Standard, and establish procedures and guidelines as needed. Develop, maintain partnerships with and provide training and expert support to help business functions and key stakeholders proactively identify, assess, and monitor Third-Party Risk Ensure adherence and compliance to the TPRM Framework and Standard, by partnering with key stakeholders Ensure Third-Party Risk and Operational Risk and Resilience requirements are implemented and monitored on a timely and comprehensive basis, ensuring compliance with regulatory (e.g. OSFI) risk management guidelines and internal risk appetite. Support the development of and monitor the Third-Party key risk indicators (KRIs), setting quantitative and qualitative risk threshold limits and KRI benchmarking Prepare reporting, and escalate issues and report to Senior Management, Governance and Risk Committees, on a timely basis

What We Are Looking For:

Broad knowledge of financial services/insurance business and related products In-depth subject matter expertise in Operational Risk and Resilience Management, particularly in Third-Party Risk Management Minimum 10 years of experience in operational risk management or a highly related field such as audit, compliance, etc. Excellent written and oral communication skills Strong influencing skills with the ability to build effective relationships, both within and across segments, functions and geographies Excellent analytical and problem-solving skills with ability to think strategically Self-starter with the ability to work with little guidance  University undergraduate degree with a relevant professional designation preferred

What can we offer you?

A competitive salary and benefits packages. A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. A focus on growing your career path with us. Flexible work policies and strong work-life balance. Professional development and leadership opportunities.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$103,050.00 CAD - $185,490.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

  • Manager, Operational Risk

    3 weeks ago

    Waterloo, Canada Sun Life Full time

    Job Description : PLEASE NOTE: This is a Hybrid environment contract role ending in December 2025. The Risk Management Centre of Excellence (Risk CoE) is a strategic first line of defence business partner supporting Sun Life Canada Leadership in meeting our Client for Life goals by providing comprehensive understanding of operational risk and...

  • Manager, Quality

    4 weeks ago

    Waterloo, Canada Home and Community Care Support Services Full time

    **Job Description**: **Manager, Quality & Risk**: **REPORTS TO**: Patient Services Director **LOCATION**: Home and Community Care Support Services Waterloo Wellington **OFFICE BASE**: Waterloo **STATUS**: Permanent, Full-Time **SCHEDULE**:7 hours/day, prescheduled Monday-Friday **UNION**:Non Union **ASSIGNMENT**:1.0 FTE **POSTING...

  • Senior Risk Control Management Specialist

    3 weeks ago

    Waterloo, ON, Canada Sun Life Financial Full time

    Manager, Risk Program Development page is loaded Manager, Risk Program Development Apply locations Waterloo, Ontario Sun Life Toronto One York time type Full time posted on Posted 2 Days Ago job requisition id JR00096674 You are as unique as your background, experience and point of view. You'll work with dynamic colleagues - experts in their fields - who...

  • Resiliency Manager

    1 month ago

    Waterloo, Canada Definity Full time

    Job Description The Resiliency Manager plays a critical role leading the enterprise technology disaster recovery program at Definity. Working across multiple stakeholders this role will develop an integrated Disaster Recovery program and required processes, ongoing testing and continuous improvement of the processes, and ensure that...

  • Remote Risk Manager

    3 weeks ago

    Waterloo, ON, Canada Sun Life Financial Full time

    Manager, Operational Risk page is loaded Manager, Operational Risk Apply locations Waterloo, Ontario Sun Life Toronto One York time type Full time posted on Posted Yesterday job requisition id JR00096673 You are as unique as your background, experience and point of view. You'll work with dynamic colleagues - experts in their fields - who are eager to...

  • Manager, Risk and Controls

    4 days ago

    Waterloo, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Consultant, Operational Risk

    1 week ago

    Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Consultant, Operational Risk

    4 weeks ago

    Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Director of Operations

    6 days ago

    Waterloo, Canada Vuereal Full time

    DIRECTOR OF OPERATIONS in Waterloo, ON YOUR Opportunity The “game changer” opportunities are rare and we are working on one of them at VueReal. When we are done with what we are developing, the entire technology landscape will have changed forever and every single team member at VueReal will look back and say “I was a major part of it.” We take a...

  • Director of Operations

    6 days ago

    Waterloo, Canada Vuereal Full time

    DIRECTOR OF OPERATIONS in Waterloo, ON YOUR Opportunity The “game changer” opportunities are rare and we are working on one of them at VueReal. When we are done with what we are developing, the entire technology landscape will have changed forever and every single team member at VueReal will look back and say “I was a major part of it.” We take a...

  • Director of Operations

    6 days ago

    Waterloo, Canada Vuereal Full time

    DIRECTOR OF OPERATIONS in Waterloo, ON YOUR Opportunity The “game changer” opportunities are rare and we are working on one of them at VueReal. When we are done with what we are developing, the entire technology landscape will have changed forever and every single team member at VueReal will look back and say “I was a major part of it.” We take a...

  • Risk Manager

    6 days ago

    Waterloo, Canada GHD Full time

    Job Description: At GHD, we don't just believe in the power of commitment, we live and breathe it every day That's why we pledge to support and empower all of our people to make a positive impact when working with the right technology and training as you bring ideas and projects to life. Together with your colleagues, clients and partners, you'll make an...

  • Risk Manager

    6 days ago

    Waterloo, Canada GHD Full time

    Job Description: At GHD, we don't just believe in the power of commitment, we live and breathe it every day That's why we pledge to support and empower all of our people to make a positive impact when working with the right technology and training as you bring ideas and projects to life. Together with your colleagues, clients and partners, you'll make an...

  • Risk Manager

    6 days ago

    Waterloo, Canada GHD Full time

    Job Description: At GHD, we don't just believe in the power of commitment, we live and breathe it every day That's why we pledge to support and empower all of our people to make a positive impact when working with the right technology and training as you bring ideas and projects to life. Together with your colleagues, clients and partners, you'll make an...

  • Senior Property Manager

    3 days ago

    Waterloo, Canada Centurion Asset Management Full time

    Who We Are Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 350 Employees is a core component of Centurion's success since 2003. Centurion Apartment Real Estate Investment Trust ("REIT") owns...

  • Senior Property Manager

    6 days ago

    Waterloo, Canada Centurion Asset Management Inc Full time

    Who We Are Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 350 Employees is a core component of Centurion’s success since 2003. Centurion Apartment Real Estate Investment Trust...

  • Chief Risk Officer

    1 month ago

    Waterloo, Canada University of Waterloo Full time

    Overview: Reporting to the Vice-President, Administration and Finance, the Chief Risk Officer is a senior leadership role at the University. They provide leadership and direction in the development, implementation, and maintenance of an integrated risk management framework to identify, assess and mitigate the University’s risks and is responsible for...

  • Director Contract Management and Finance

    6 days ago

    Waterloo, Canada Keolis Canada Full time

    DIRECTOR CONTRACT MANAGEMENT AND FINANCE - WATERLOO DIRECTOR CONTRACT MANAGEMENT AND FINANCE - WATERLOO DIRECTOR CONTRACT MANAGEMENT AND FINANCE WATERLOO Keolis provides mobility to over 3.4 billion passengers a year in 15 countries, operating every mode from commuter trains and...

  • Director Contract Management and Finance

    6 days ago

    Waterloo, Canada Keolis Canada Full time

    DIRECTOR CONTRACT MANAGEMENT AND FINANCE - WATERLOO DIRECTOR CONTRACT MANAGEMENT AND FINANCE - WATERLOO DIRECTOR CONTRACT MANAGEMENT AND FINANCE WATERLOO Keolis provides mobility to over 3.4 billion passengers a year in 15 countries, operating every mode from commuter trains and...

  • Director Contract Management and Finance

    6 days ago

    Waterloo, Canada Keolis Canada Full time

    DIRECTOR CONTRACT MANAGEMENT AND FINANCE - WATERLOO DIRECTOR CONTRACT MANAGEMENT AND FINANCE - WATERLOO DIRECTOR CONTRACT MANAGEMENT AND FINANCE WATERLOO Keolis provides mobility to over 3.4 billion passengers a year in 15 countries, operating every mode from commuter trains and...