Remote Risk Manager

3 weeks ago

Waterloo ON, Canada Sun Life Financial Full time

Manager, Operational Risk page is loaded Manager, Operational Risk
Apply locations Waterloo, Ontario Sun Life Toronto One York time type Full time posted on Posted Yesterday job requisition id JR00096673 You are as unique as your background, experience and point of view. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Discover how you can make a difference in the lives of individuals, families and communities around the world.
PLEASE NOTE: This is a Hybrid environment contract role ending in December 2025.
The Risk Management Centre of Excellence (Risk CoE) is a strategic first line of defence business partner supporting Sun Life Canada Leadership in meeting our Client for Life goals by providing comprehensive understanding of operational risk and supporting the design of effective solutions to manage risk within the business.
We partner with Canadian leadership, first line of defence Business Unit Risk Officers, and second line of defence Risk and Compliance stakeholders to assess operational risks, enhance control frameworks, educate business on risk management, provide oversight on risk policy requirements, and ultimately enable the business to evolve while maintaining risk within appetite. 
The scope of the team is broad, as our internal clients include all business areas of Client Experience Office, Group Retirement Services, Investment Solutions, Retail Advice & Solutions, and Sun Life Health.
As Manager, Operational Risk, you will provide oversight of SL Canada’s Third Party Risk Program throughout all phases of the relationship lifecycle (Engage, Manage, Terminate) and be a key point of contact for Relationship Managers, Canadian leaders, and second line of defence stakeholders to identify, assess and manage operational risks within the program.
Sustain the design and implementation of new Canada-wide Third Party Risk program, practices, and processes across all Canada Business Units.
Support, coordinate, and review Third Party questionnaires issued from ServiceNow ensuring all due diligence is completed in a timely manner and proportionate to the associated risks.
Train and provide guidance to key stakeholders (Relationship Managers, Risk CoE team members, Business Unit SMEs, etc.) on Third Party Risk Policy requirements for all phases of the lifecycle.
Monitor and report Business Unit compliance to the Third Party Risk Policy leveraging Ariba, ServiceNow, and Excel.
Guide Relationship Managers throughout transition period with new Policy requirements, ensuring all key milestones are achieved by end 2025.
Assess risk and control effectiveness across key operational risks impacting Third Party relationships, identify and prioritize opportunities to improve risk management processes and capabilities.
Provide risk consulting expertise and support risk reviews for key business projects, digital initiatives and process changes.
Provide insightful and valuable operational risk analysis and reporting to the risk leadership team and the business.
Maintain strong working relationships with all business partners.
Support reviews conducted by Internal Audit and Compliance as well as external auditors and regulators.
Ability to design complex, flexible and sustainable processes that meet key strategic objectives.
Experience in program or project management and working with cross-functional teams.
Knowledge of risk management techniques including risk assessment, risk monitoring, control design and control effectiveness assessment.
Confident verbal and written communication skills, experience presenting sensitive matters to senior management.
Assets:
Minimum 5 years of experience in Canadian financial services industry in a risk management or related function.
Background in 1st line of defense risk management with Canadian Business Units.
Familiarity with Third Party Risk (OSFI B-10) and Operational Resiliency requirements (OSFI E-21).
Certification in risk management and/or process improvement.
Familiarity with the regulatory environment of Canadian Financial Institutions.
Process/control design and analysis skills.
Data analysis and presentation capability.
#In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
Risk Management Posting End Date:
Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.
Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.
Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities.

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