Manager, Quality

2 weeks ago

Waterloo, Canada Home and Community Care Support Services Full time

**Job Description**:
**Manager, Quality & Risk**:
**REPORTS TO**: Patient Services Director

**LOCATION**: Home and Community Care Support Services Waterloo Wellington

**OFFICE BASE**: Waterloo

**STATUS**: Permanent, Full-Time

**SCHEDULE**:7 hours/day, prescheduled Monday-Friday

**UNION**:Non Union

**ASSIGNMENT**:1.0 FTE

**POSTING #**:23-A-001

**POSTING DATE**:January 16, 2023

**CLOSING DATE**:January 23, 2023, 4:30 pm

***:
**PRIMARY PURPOSE**:
This position requires a high level of independence and is expected to provide the leadership to ensure Home and Community Care Support Services Waterloo Wellington has and follows a robust quality framework, policies and procedures to optimize quality of care, patient safety and to achieve quadruple aim.

This position is responsible for leading and facilitating program development and performance improvement initiatives within Home and Community Care Support Services Waterloo Wellington, including advancing a learning culture that is constantly improving and oriented toward patient safety and mitigation of risk. This position supports and informs the overall corporate and enterprise risk management program.

The focus will be on supporting the delivery of exceptional care - in alignment with our organization’s values. The work of the Manager, Quality & Risk will be aligned with provincial directions in quality improvement, risk management and patient safety; and involved working with staff at all levels of the organization, as well as with many external stakeholders.

***:
**KEY RESPONSIBILITIES**:

- Performs a variety of duties related to managing potential risks and liabilities related to quality of care and patient safety
- Provides support and guidance to staff and leaders to reduce risk for patients, staff and the organization
- Provides expert advice to senior leaders on the design and implementation of the framework, policies and procedures that ensures high standards of quality of care and patient safety
- Identifies opportunities for quality improvement initiatives/activities to support the adoption of best practices related to patient safety, incident reporting system, processes and practices throughout the organization and with service provider organizations
- Regularly monitors incident reporting system (Tell-Us) to track, analyze, report trends, identify improvement opportunities and raises issues of serious concerns or risks to the senior leadership
- Tracks harmful events and critical incidents to ensure appropriate actions are taken (i.e. Quality of Care reviews)
- Ensures there is consultation with HIROC in circumstances where it pertains to quality of care and patient safety
- Collaborates with legal counsel in situations requiring legal consultation such as consent and capacity board hearings, situations of patient risk where there is concern related to consent, the Health Care Consent Act or where there is potential for legal liability
- Interfaces with the Coroner’s office as required
- Informs and leads the development of education materials related to quality of care, patient safety and risk
- Leads the development of education to enable and advance a learning culture of patient safety with a goal of increasing skill set, knowledge of patient safety and risk across the organization
- Collaborates with the Privacy Officer to implement audit functions of patient record access within the incident reporting system
- Performs other duties as assigned.

**EDUCATION**:

- Undergraduate degree, with a focus in health or social services.
- Additional courses and experience in patient safety, and quality and risk management.
- Masters level preparation in health, social services or planning or equivalency, an asset.

**EXPERIENCE & KNOWLEDGE**:

- 5 years’ experience or more in program development; program planning and evaluation in the health and social services sector
- Knowledge and understanding of the health care system
- Knowledge of legislation governing health care activities in Ontario
- Knowledge of quality improvement and customer focus philosophy and principles
- Knowledge of process measurement, data interpretation and analysis and continuous quality improvement methods and tools
- Experience in and knowledge of change management process
- Demonstrated experience in a leadership capacity
- Experience with project management theory and tools in service delivery

**SKILLS**:

- Interpersonal and communication skills - oral and written
- Group facilitation
- Individual mentorship and adult education skills
- Continuous quality improvement
- Critical thinking/analytical/problem-solving skills

Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or h

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