Claims Coordinator
4 weeks ago
Position Details
What You Will Do
Completing the new claim intake process for all lines of business (personal, commercial, and specialty) through telephone contact with Echelon members Verification and entry of full claim details into the appropriate claims operating system (Guidewire, ADAPT, and GIS/Passport) Corresponding with adjusters, vendor partners, and other departments within the company to ensure all necessary documents and claim information is accessible Manage the Customer Inquiry Queue to respond to customer and broker inquiries and complaints Organizing claim’s services- authorizing and assigning services through Echelon vendor partners (rentals, appraisals, and tows) for newly created claims to ensure member satisfaction Monitoring of the Claims FNOL inbox for new claims notices submitted by Crawford after hours, brokers, third party adjusters, lawyers, and other industry service providers Tracking of new claims using provided tracking resources, to ensure valuable reporting data is available for all lines of business Documenting claim data accurately to support all data reporting requirements Other duties as assignedWho You Are
Post secondary education required CIP/FCIP Insurance Institute of Ontario- Completed or In Progress Minimum 1 years of claims intake and customer service and administrative experience Strong communication skills, ability to support customers and broker partners to address concerns and diffuse challenging conversations Experience navigating and entering data across claims operating systems, such as, Guidewire Familiarity with phone queue and call handling procedures Multi-tasking with the ability to work in a fast-paced environment and manage changing priorities Attentive to detail and catches errors in numbers, spelling, and punctuation in documents and written material Uses personal judgement and critical thinking to make decisions and offer solutions Proficient with Microsoft Office Suite Excellent communication and customer service skillsWhat’s In It For You
Competitive total compensation and benefits package Annual shared success program based on performance Annual merit increases based on performance Defined Contribution Pension Plan with a matching contribution component Complimentary CAA MembershipPlease note : Internal applicants are asked to formally express their interest by applying online no later than 10 business days of position being posted.
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