Client Manager

3 weeks ago

Mississauga, Canada Brand Momentum Full time

About the position:


Reporting directly to the Director, Client Services & Strategy, the position of Client Manager is responsible in part for managing the development and execution of plans and programs for our clients. This position is responsible for maintaining and growing superlative client relationships, providing strong thought leadership, and driving business growth with a proactive approach. 

Responsibilities of the Client Manager include but are not limited to: 

  • Operate as the lead point of contact for all matters specific to client account management
  • Build and maintain strong and deep client relationships
  • Understand what success means to our clients while developing and executing project plans that deliver value-added results and excellence
  • Lead Client meetings and be an active participant to ensure continuous alignment on client deliverables
  • Effectively provide clear program expectations to the internal and external team members while holding them accountable to deliver against scope and timelines.
  • Track performance metrics to Identify challenges, and opportunities and develop effective action plans to maintain optimal performance
  • Lead and manage multiple program budgets, work backs, and status documents
  • Prepare and present regularly scheduled performance updates and reports
  • Escalate issues and opportunities in a timely and proactive manner
  • Maintain an up-to-date understanding of BMI, its clients and your specific clients to implement effective ideation and feedback

Core Competencies: 

Required Education and Experience: 

  • Post-Secondary degree, preferably in Business
  • 3 to 5+ years experience in an Account / Client management role
  • Excellent client relationship management skills, must be client-focused and proactive
  • Extremely detailed and organized with excellent follow-through
  • Excellent Project Management skills and ability to manage multiple projects with diligence
  • Effective analytical and problem-solving skills, sound judgment, strong decision-making ability, courage to make quick decisions and communicate with confidence
  • Ability to lead and inspire a team of account managers and coordinators effectively and efficiently
  • Must be organized, detail-oriented and able to translate big-picture ideas into objectives and rollout
  • Communication – written & oral

Desired Knowledge, Skills, and Abilities: 

  • Exceptional PowerPoint and Excel skills
  • Strong experience using project management tools
  • Extremely detailed and organized with excellent follow-through
  • Operates with trust and integrity
  • Proactive & Action-oriented
  • Excellent communication skills – written and verbal
  • Ability to establish plans and set priorities
  • Excellent organizational, prioritization, and decision-making skills
  • Exceptional budget knowledge
  • Previous experience leading work back schedules is a must

What's in it for you? 

  • An opportunity for long-term growth within a dynamic and growing agency
  • Ability to make an immediate impact to support and grow our digital business
  • A chance to feel good about the remarkable work that you/we do for our clients.
  • A position with a competitive compensation package

About Brand Momentum:

Brand Momentum is a nationally integrated leader in Sales, Marketing, and Retail, with headquarters in Toronto. We foster authentic and enduring human connections across the nation. As a three-time winner of Canada's Top 100 Best Workplaces® and one of Canada's fastest-growing companies, we take pride in our commitment to "Goodness," a core value that permeates everything we do.

Our Commitment:

  • Enduring Success: We are not just about achieving success; we're about sustaining it. As a market leader in quality and innovation, we foster a fun culture where both employee and client aspirations can be realized.
  • Delivering on Promises: We are passionate about delivering on our promises to both clients and our people. Our innovative approach ensures we consistently provide exceptional value and flexibility, always striving to exceed expectations.
  • Core Values: Our commitment to integrity, respect, empowerment, and fun is woven into the fabric of our company. We believe in fostering a responsible and flexible work environment that allows our team members to thrive.
  • Sustainability: We prioritize sustainable suppliers and work with vendors and clients to offset the environmental impact of our programs, contributing to a greener future.
  • Diversity and Inclusion: We are dedicated to fostering a culturally diverse workplace. We value diverse perspectives and are committed to building a team that celebrates individual backgrounds, experiences, and talents. We believe in the power of diversity to drive stronger, more innovative outcomes.

Our Culture:

Goodness is the essence of everything we do at Brand Momentum. We are pioneers of quality and innovation, transforming employee and client aspirations into reality within a vibrant and fun culture. We deliver on our promises with passion and innovation, providing flexibility and value—ALWAYS Our core values of integrity, respect, empowerment, commitment, fun, and flexibility guide us on this incredible journey while ensuring fiscal responsibility.

Brand Momentum is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. We thank all those who apply, however, only selected candidates will be contacted.

#BMI1

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