Service & Warranty Coordinator

3 weeks ago

Edmonton, Canada Divine Flooring Full time

Position Summary

As part of the Customer Experience team, the Service & Warranty Coordinator will serve as the first point of contract for all service and warranty requests for our builder partners, including managing requests for all Pre & Post Possessions and Trade Days, from start to finish. 

What You’ll Do

Answer all incoming calls and emails from Builder partners to coordinate service and warranty requests. Effectively and professionally troubleshoot customer concerns through phone and email. Work alongside Scheduling to book Installers and Technicians for all Pre-Possession services. Record accurate details regarding customer inquiries into Divine Tracker and escalate issues as needed. Initiate, update, complete and reschedule (if needed) service work orders. Facilitate communication between departments and installation crews regarding scope of work, repair procedures and damages to flooring. Billing service work orders once completed including obtaining accurate Purchase Orders from builders when required and forwarding completed work order to builders. Follow up on phone calls and emails regarding outstanding items. Pick up overflow work as required. Participate in product knowledge training sessions along with team members. Other administrative duties as assigned.

Who You Are:

You’re a multi-tasker, with excellent organizational skills and the ability to manage multiple projects, while providing exemplary customer service. You have exceptional attention to detail and the ability to efficiently allocate resources to accomplish tasks, while working in a fast-paced environment. The ability to handle difficult or unexpected situations by utilizing strong analytical and listening skills in order to identify solutions.  Enjoys working in a team environment and cross functionally with various departments, with the ability to collaborate with team members and customers to create positive experiences. You’re a self-starter, embraces new challenges and are highly motivated to succeed. Strong ability to communicate effectively, both written and verbally.

What You’ve Done:

High proficiency in computer programs, including Microsoft Office Suite (Outlook, Word, Excel) and builder software applications.  High school diploma or GED Minimum 1-year Customer Service experience Experience working in the Home Building industry considered an asset

  • Warranty Technician

    2 months ago

    Edmonton, Canada Master Craftsman Warranty Ltd. Full time

    Master Craftsman Warranty Ltd, a division of Carrington Group of Companies, is the exclusive warranty provider to several single family and multifamily residential new home builders in North/Central Alberta. **About the Position** Reporting to the Warranty Manager, the Warranty Technician is responsible for providing boots on the ground support to address...

  • Warranty Service Coordinator

    4 weeks ago

    Edmonton, Canada Blackstone Homes Ltd. Full time

    Blackstone Homes Ltd. is Edmonton based home building company with 6 Show Homes in the Edmonton area. Our homes are built with the highest of standards - from foundation - finishing. Our motto is Better homes! Better Prices! **Warranty Coordinator/Office Administrator** Reporting to the Vice-President, the Warranty Service Coordinator will be responsible...

  • Warranty Service Coordinator

    2 weeks ago

    Edmonton, Canada Blackstone Homes Ltd. Full time

    Blackstone Homes Ltd. is Edmonton based home building company with 6 Show Homes in the Edmonton area. Our homes are built with the highest of standards - from foundation - finishing. Our motto is Better homes! Better Prices! **Warranty Coordinator/Office Administrator** Reporting to the Vice-President, the Warranty Service Coordinator will be responsible...

  • Warranty & Service Coordinator

    2 months ago

    Edmonton, Canada Parkwood Master Builder Full time

    Leading Edmonton Home Builder is looking for a Warranty Coordinator to join our growing team. **Responsibilities include but are not limited to**: - Pre-scheduling service visits & trade days within the first year warranty period - Processing incoming service requests - Issue, distribute and follow up on service work orders; - Track service orders to...

  • Warranty Service Coordinator

    5 days ago

    Edmonton, Alberta, Canada Blackstone Homes Ltd. Full time

    Blackstone Homes Ltd. is Edmonton based home building company with 6 Show Homes in the Edmonton area. Our homes are built with the highest of standards - from foundation - finishing. Our motto is Better homes Better PricesWarranty Coordinator/Office AdministratorReporting to the Vice-President, the Warranty Service Coordinator will be responsible for...

  • Warranty Coordinator

    2 months ago

    Edmonton, Canada Cranston Homes Ltd Full time

    **Cranston Master Builder is a residential construction company, looking for a Warranty Coordinator to join our growing team for Edmonton and the surrounding communities.** Cranston Homes Ltd is seeking a Warranty Coordinator to join our team. This is a great opportunity for someone who is looking to work in a fast-paced, fun environment. The Warranty...

  • Warranty Coordinator

    3 weeks ago

    Edmonton, Canada Cranston Homes Ltd Full time

    **Cranston Master Builder is a residential construction company, looking for a Warranty Coordinator to join our growing team for Edmonton and the surrounding communities.** Cranston Homes Ltd is seeking a Warranty Coordinator to join our team. This is a great opportunity for someone who is looking to work in a fast-paced, fun environment. The Warranty...

  • Warranty Coordinator

    3 weeks ago

    Edmonton, Canada VICTORY HOMES LTD. Full time

    Warranty Coordinator Victory Homes is seeking a Warranty Coordinator to assistant Warranty Manager. The Coordinator helps by providing customer care during warranty period and beyond. The Coordinator will conduct all regularly scheduled customer orientations, as well as attend to the customer service requests. Working with Customer service and Construction...

  • Warranty Coordinator

    5 days ago

    Edmonton, Alberta, Canada Cranston Homes Ltd Full time

    Cranston Master Builder is a residential construction company, looking for a Warranty Coordinator to join our growing team for Edmonton and the surrounding communities.Cranston Homes Ltd is seeking a Warranty Coordinator to join our team. This is a great opportunity for someone who is looking to work in a fast-paced, fun environment.The Warranty Coordinator...

  • Service & Warranty Coordinator

    5 days ago

    Edmonton, Alberta, Canada Divine Flooring Full time

    Position SummaryJoin our Customer Experience team as the Service & Warranty Coordinator! Be the go-to person for service and warranty requests from our builder partners, overseeing Pre & Post Possessions and Trade Days. What You'll DoHandle all incoming calls and emails from Builder partners for service and warranty requests.Troubleshoot customer concerns...

  • Warranty Coordinator

    2 months ago

    Edmonton, Canada Tacada Full time

    **About Us**: Tacada has been a leader in the home building industry since 1993, consisting of four builder brands including Daytona, City Homes, Accent Infills and Carriage Signature Homes. We are dedicated to providing superior crafted homes and exceptional customer service across western Canada as we continue to grow into the future. Working with us means...

  • Warranty Coordinator

    2 months ago

    Edmonton, Canada Carrington Group of Companies Full time

    Master Craftsman Warranty Ltd, a division of Carrington Group of Companies, is the exclusive warranty provider to several single family and multi family residential new home builders in North/Central Alberta. **About the Position** Reporting to the Warranty Manager, the Warranty Coordinator will be responsible for all aspects of new home warranty, including...

  • Warranty Coordinator

    5 days ago

    Edmonton, Alberta, Canada Carrington Group of Companies Full time

    Master Craftsman Warranty Ltd, a division of Carrington Group of Companies, is the exclusive warranty provider to several single family and multi family residential new home builders in North/Central Alberta.About the PositionReporting to the Warranty Manager, the Warranty Coordinator will be responsible for all aspects of new home warranty, including...

  • Warranty Coordinator

    5 days ago

    Edmonton, Alberta, Canada Tacada Full time

    About Us:Tacada has been a leader in the home building industry since 1993, consisting of four builder brands including Daytona, City Homes, Accent Infills and Carriage Signature Homes. We are dedicated to providing superior crafted homes and exceptional customer service across western Canada as we continue to grow into the future. Working with us means...

  • Service & Warranty Coordinator

    4 days ago

    Edmonton, Canada Divine Hardwood Flooring Ltd. Full time

    **WHO ARE WE?** Divine Flooring offers a high energy and fun working environment that fosters teamwork and personal and professional growth. What’s it like to work at Divine Flooring? Walk through the front door and you’ll know right away, you’ll feel the excitement. We are a young and progressive company that puts the right teams on the field with...

  • Warranty/seasonal Coordinator

    2 months ago

    Edmonton, Canada Rohit Group Full time

    Do you want an exciting opportunity, a rewarding career, a sense of purpose, and the chance to connect with others? We are adding a talented individual to our team it could be YOU!_ **Warranty Coordinator** The warranty/seasonal coordinator is responsible for providing excellent customer service and support. You will ensure that customers have a positive...

  • Warranty/seasonal Coordinator

    3 days ago

    Edmonton, Canada Rohit Group Full time

    Do you want an exciting opportunity, a rewarding career, a sense of purpose, and the chance to connect with others? We are adding a talented individual to our team it could be YOU!_ **Warranty Coordinator** The warranty/seasonal coordinator is responsible for providing excellent customer service and support. You will ensure that customers have a positive...

  • Warranty/seasonal Coordinator

    2 days ago

    Edmonton, Canada Rohit Group Full time

    Do you want an exciting opportunity, a rewarding career, a sense of purpose, and the chance to connect with others? We are adding a talented individual to our team it could be YOU!_ **Warranty Coordinator** The warranty/seasonal coordinator is responsible for providing excellent customer service and support. You will ensure that customers have a positive...

  • Warranty/seasonal Coordinator

    5 days ago

    Edmonton, Alberta, Canada Rohit Group Full time

    Do you want an exciting opportunity, a rewarding career, a sense of purpose, and the chance to connect with others? We are adding a talented individual to our team it could be YOU_Warranty CoordinatorThe warranty/seasonal coordinator is responsible for providing excellent customer service and support. You will ensure that customers have a positive experience...

  • Warranty Coordinator/office Administrator

    3 weeks ago

    Edmonton, Canada Blackstone Homes Ltd. Full time

    Blackstone Homes Ltd. is Edmonton based home building company with 6 Show Homes in the Edmonton area. Our homes are built with the highest of standards - from foundation - finishing. Our motto is Better homes! Better Prices! **Warranty Coordinator/Office Administrator** Reporting to the Vice-President, the Warranty Coordinator/Office Administrator will be...