Bilingual Recoveries Officer

4 weeks ago

Mississauga, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

What's the opportunity?

The Bilingual Recoveries Officer is responsible for recovering outstanding balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client information available and to assess the maximum recovery potential by providing repayment options to clients, recommendations for litigation or third party collection agencies.


Please Note: This position will be a hybrid role, and will be based out of the Montreal or Mississauga RBC office location.

What will you do?

  • Initiate outbound calls and receive incoming client calls
  • Identify risk situations and escalate if and when appropriate
  • Provide recommendations for litigation or third party collection activity in cases where the liability status could not be recovered through normal collection activity
  • Maintain a balance between quality Customer Care and effective negotiation techniques
  • Embrace the service routines, goal setting and performance enablement
  • Take ownership and resolve issues, ensuring operational risk mitigation and compliance are achieved
  • Act as a referral point for other team members, in order to deliver a seamless, simpler, faster, and a better client experience
  • Foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision

What do you need to succeed?

Must-have

  • Requires fluency in French and English to serve our clients in the community with English speaking needs
  • 2+ years Recoveries/Collections experience
  • Strong written and verbal communication skills
  • Proficient in using MS Excel, Word and Outlook
  • Proven negotiation, analytical and decision making ability
  • Strong Organizational and Multi-tasking skills
  • Strong understanding of the balance between customer service and business risk mindset
  • Able to work the set shift of 3pm to 11:00pm, Monday to Friday 

Nice-to-have

  • Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways
  • Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products
  • Previous experience in managing a portfolio

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program
  • Leaders who support your development
  • Ability to make a difference and lasting impact
  • Opportunity to take on progressively greater accountabilities

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.

Job Skills

Collections Experience, Communication, Customer Experience (CX), Decision Making, Multitasking, Negotiation, Operational Risks, Oral Communications, Risk Mitigation Strategies

Additional Job Details

Address:

7101 AV DU PARC:MONTRÉAL

City:

MONTRÉAL

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-04-02

Application Deadline:

2024-04-28

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

  • Recoveries Officer

    1 month ago

    Mississauga, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Recoveries Officer

    4 weeks ago

    Mississauga, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Recoveries Officer

    1 month ago

    Mississauga, Canada Royal Bank of Canada Full time

    **Job Summary** **What's the opportunity?** The Recoveries Officer is responsible for recovering outstanding balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client information available and to assess the maximum recovery potential by providing repayment options to clients,...

  • Recoveries Officer

    4 weeks ago

    Mississauga, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat's the opportunity?The Recoveries Officer is responsible for recovering outstanding balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client information available and to assess the maximum recovery potential by providing repayment options to clients,...

  • Bilingual End of Term Recovery Specialist

    1 day ago

    Mississauga, Canada Daimler Trucks North America LLC Full time

    Job Description - Bilingual End of Term Recovery Specialist (MER00035AV) Bilingual End of Term Recovery Specialist Group : Mercedes-Benz Group AG Description Bilingual End of Term Recovery Specialist  Reports To: Team Leader, End of Term Location: Mississauga, ONJob Type: Full time, SalariedBand: 89 Position Summary: As a Bilingual End of...

  • Bilingual End of Term Recovery Specialist

    1 day ago

    Mississauga, Canada Daimler Trucks North America LLC Full time

    Job Description - Bilingual End of Term Recovery Specialist (MER00035AV) Bilingual End of Term Recovery Specialist Group : Mercedes-Benz Group AG Description Bilingual End of Term Recovery Specialist  Reports To: Team Leader, End of Term Location: Mississauga, ONJob Type: Full time, SalariedBand: 89 Position Summary: As a Bilingual End of...

  • Bilingual Agent, Recovery

    4 weeks ago

    Mississauga, Canada Teranet Full time

    The Account Representative’s role is to effectively manage and coordinate the supply chain and other vendors in the repossession and liquidation of assigned Creditor(s)’ moveable assets. Ensures Client requests are being appropriately facilitated and that services are being provided effectively and efficiently while meeting and exceeding our Client’s...

  • Bilingual End of Term Recovery Specialist

    11 hours ago

    Mississauga, Canada Mercedes-Benz Full time

    Tätigkeitsbereich:Finanzen / ControllingFachabteilung:OperationsGesellschaft:Mercedes-Benz Financial Services Canada CorporationStandort:Mercedes-Benz Financial Services Canada, Mississauga, ONStartdatum:sofortVeröffentlichungsdatum:..4Stellennummer:MERAVArbeitszeit:Vollzeit Join usAufgaben Bilingual End of Term Recovery Specialist  Reports To: Team...

  • Recovery Agent

    4 weeks ago

    Mississauga, Canada CanCap Management Inc. Full time

    **What your day and week could look like** Reporting to the Manager, Asset Recovery, a **Recovery Agent** plays an essential role in supporting customers through the repayment lifecycle of their financing account(s). This includes: - Recovery Support and Relationship Management - Assisting in follow up with Bailiffs and Auctions on accounts in inventory. -...

  • Credit & Collections - Bilingual

    1 month ago

    Mississauga, Canada TIP Trailer Services Management B.V Full time

    **Credit & Collections - Bilingual** **Position**:Credit & Collections - Mississauga, ON **Location**:1880 Britannia Road East, Mississauga, ON, L4W1J3 **Reporting to**: Billing and Credit Manager **Job Status**:Full-time Take your career to new heights and join TIP Group, a top equipment service provider in Canada and Europe! Our trailer leasing, rental,...

  • Bilingual Credit Collections

    5 days ago

    Mississauga, Canada TIP Group Full time

    Take your career to new heights and join TIP Group, a top equipment service provider in Canada and Europe! Our trailer leasing, rental, maintenance, and repair services, keep transportation and logistics moving smoothly. Our global reach connects industries and economies. As a Bilingual Credit Collections, you play a vital role within our team. You will be...

  • Bilingual Credit Collections

    5 days ago

    Mississauga, Canada TIP Group Full time

    Take your career to new heights and join TIP Group, a top equipment service provider in Canada and Europe! Our trailer leasing, rental, maintenance, and repair services, keep transportation and logistics moving smoothly. Our global reach connects industries and economies. As a Bilingual Credit Collections , you play a vital role within our team. You will...

  • Bilingual Operations Officer

    9 hours ago

    Mississauga, Canada Randstad Canada Full time

    Are you bilingual in French? Are you looking to gain experience within a top 5 bank? Do you have experience in customer service or data entry? Do you have excellent time management skills? If so, this would be a great opportunity for you!Our client, a top 5 bank, is looking for a Bilingual Operations Officer for an 8 month contract in Mississauga. This is...

  • Bilingual Operations Officer

    1 day ago

    Mississauga, Canada Randstad Canada Full time

    Are you bilingual in French? Are you looking to gain experience with a top 5 bank? Do you have data entry and customer service experience? If so, this is a great opportunity for you!Our client is looking for a Bilingual Operations Officer for an 8 months contract in Mississauga. This position is hybrid - 3 days onsite (Training period will be onsite for 3...

  • Bilingual Operations Officer

    19 hours ago

    Mississauga, Canada Randstad Canada Remote Work Freelance Full time

    Are you bilingual in French? Are you looking to gain experience within a top 5 bank? Do you have experience in customer service or data entry? Do you have excellent time management skills? If so, this would be a great opportunity for you!Our client, a top 5 bank, is looking for a Bilingual Operations Officer for an 8 month contract in Mississauga. This is...

  • Agent, Recovery

    7 days ago

    Mississauga, Canada Teranet Full time

    Who We Are Teranet is the exclusive provider of Ontario’s online property search and registration. We developed, own, and operate the Ontario Electronic Land Registration System — one of the most advanced, secure, and sophisticated land registration systems in the world. In Manitoba, Teranet owns and operates The Property Registry, providing...

  • Legal Debt Collector

    1 month ago

    Mississauga, Canada Goodman and Griffin Full time

    Well Established Law Firm located in Mississauga near Square One, has an opening for a **Legal Recovery Officer **to join their Creditors' Rights Team. **Responsibilities**: Handle inbound/outbound communications; Perform collection skip-tracing & asset verification; Manage volume, use checklists and following established operating procedures; Update files...

  • National Operations Support Agent- Cm&r- Bilingual

    1 month ago

    Mississauga, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** **What will you do?** - Process payments and maintenance request on Service Platform as requested by Collectors, and/or Service Partners - Fulfill client needs at first point of contact with incoming work received from services partners through various channels - Complete and process all assigned accounts,...

  • IN OFFICE Bilingual French/English Customer service agent

    20 hours ago

    Mississauga, ON, Canada Kelly Services (Canada), Ltd. Full time

    Kelly Services is currently looking for a Bilingual Customer Service Representative (French) to join our team in Mississauga, ON.This role will be responsible for responding to a wide range of telephone inquiries from Nissan Canada Finance Customers and Dealers. This is a hybrid role, working in the office Mondays and TuesdaysJob functions include but are...

  • Collections Officer

    1 week ago

    Mississauga, Canada NCRi Inc. Full time

    Salary: $18-$22Join Our Team at NATIONAL CREDIT RECOVERY INC (NCRi) - Collections AgentAre you ready to be part of a dynamic team committed to excellence in debt recovery? NATIONAL CREDIT RECOVERY INC (NCRi) is looking for enthusiastic individuals to join our growing family!About Us: At NCRi, we've set out to revolutionize the debt collection industry by...