Bilingual Credit Collections

2 weeks ago

Mississauga, Canada TIP Group Full time

Take your career to new heights and join TIP Group, a top equipment service provider in Canada and Europe Our trailer leasing, rental, maintenance, and repair services, keep transportation and logistics moving smoothly. Our global reach connects industries and economies.

As a Bilingual Credit Collections, you play a vital role within our team. You will be responsible for overseeing the complete debt recovery process while nurturing crucial customer relationships. Your problem-solving and communication abilities will be instrumental in our financial success.

We believe in rewarding our employees for their exceptional skills and dedication. That’s why we offer our employees a range of attractive benefits that set us apart from the rest:

- Above average pay package
- Excellent RRSP plan.
- Benefits package that includes an employee & family assistance plan, and a healthcare spending account.
- Internal and external training opportunities.

Your key responsibilities will be the following:

- Daily review of Accounts Receivable aging reports to identify delinquent invoices requiring immediate follow-up.
- Weekly review and reporting of collections metrics to track progress against monthly goals.
- Manage portfolio of delinquent customers in Canada.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situation, and trigger repossession process of leased equipment as needed.
- Process customer refunds, review and process account adjustments.
- Resolve client discrepancies and short payments.
- Understand the concept of financial analysis and perform simple credit analysis.
- Report periodically on collections performance and provide input to planning (recoveries, write offs).
- Communicate and collaborate with regional personnel to clarify customer issues as needed.
- Reconciliation of accounts.

To be successful you’ll need to have the following skills and abilities:

- 5 years of full-cycle B2B credit collections experience.
- Bilingual (French and English) is a requirement.
- Strong legal understanding and knowledge of collection best practices.
- Strong persuasive communications skills, verbal and written.
- Excellent computer skills with intermediate proficiency in MS Excel (Pivot, VLOOPUP, fundamental functions).

TIP Fleet Services Canada Ltd. supports diversity and we are proud to be an equal opportunity employer. We are committed to creating an accessible and inclusive environment for all employees and applicants. If you require an accommodation during the recruitment process, please let us know and we will work with you to meet your needs.

We believe diversity drives innovation. The variety of nationalities, cultures, religions and ethnic backgrounds enrich our workforce by bringing together new ideas, innovations and thinking styles that lead to business success. Integrity, honesty and ethical behavior are at the core of our business. When we have a vacancy, we welcome everyone who has the potential, skills, commitment and honest way of working into our TIP family.

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