International Logistics Pricing Coordina...

6 months ago


Mississauga, Canada AppleOne Full time

Role:



This role will provide International Logistics Pricing Coordination support to the Sales Team. This person will be responsible for quoting/pricing shipment rate requests from current customers, new customers, and agents overseas. The ideal candidate will possess previous effectively communicate with agents, customers and carriers, overseeing the daily operations and supporting existing and new and business ventures.

The Responsibilities:

?Manage relationships with agents and customers
?Respond to agents and customers requesting rate quotes in an efficient and timely manner
?Present accurate and complete rate and service proposals with a goal of exceeding customer expectations
?Provide unique and effective problem solving relative to customs, agent and customer issues to build and nurture client relationships and channel customer feedback into the organization
?Investigate, assist and resolve any pricing discrepancy issues
?Inquire, follow up and effectively communicate any issues or concerns to customers
?Generate or assist with any required documentation for international shipments

Experience and Qualifications

?Post-secondary education in a related field a strong asset
?3 to 5 years’ experience in freight forwarding or transborder (ocean and air); international experience is preferred, with rates and pricing responsibilities
?Knowledge of international freight solutions and how to effectively and accurately manage complex rate quotes
?Strong Computer literacy with Microsoft applications and industry-related software
?Strong listening skills and attention to detail in all work
?Ability to effectively communicate to understand customer needs and be persistent in resolving outstanding issues in a timely manner

Personal Attributes

?A consistent performer with strong orientation to customer service
?Energetic team player able to multi task in a fast-paced environment
?Possess good written and oral communication skills
?Ability to quickly establish trust and build long-term relationships with clients
?Treat customers with professionalism, respect, courtesy and a helpful attitude
?Customer service, detail and results oriented


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