Bilingual Customer Service Representative

3 weeks ago

Québec City, Canada Intact Financial Corporation Full time
JOB DESCRIPTION

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

Do you like helping people and have a keen interest in technology? We're looking for customer service agents for our Centre of Digital Expertise

The Centre of Digital Expertise is a national, dynamic and customer service-oriented team. By joining us as a Bilingual Customer Service Representative , you'll become an expert in providing technical support to our belairdirect automérite customers.

This position is available in our Montreal , Laval or Quebec city offices.

Start date: January 13,

Schedule: 40 hours/week, evening shift

11:00 a.m. to 8:00 p.m., Monday to Friday ** Eligible to a 6% evening premium 8:00 a.m. to 5:00 p.m., every fourth Saturday

What you’ll do here:

Answer incoming phone calls and chats:
--> Resolve problems encountered by our automérite customers
--> Provide technical support for program activation and use
--> Provide assistance with the mobile application, Client Centre and/or our digital tools
  Make outbound calls:
--> Encourage eligible customers to activate the automérite service
--> Provide assistance with the mobile application and/or Client Centre if needed
--> Be an ambassador for the program
  Promote self-service by helping and guiding customers through the various tools available online or on their mobile application Perform occasional administrative tasks, according to business needs

What you bring to the table:

High school diploma or equivalent Bilingualism (French and English) is mandatory - Requires answering calls and providing service to an English & French-speaking clientele on a regular basis Excellent customer service Tech savvy and comfortable with Apple and Android applications Dynamic and positive energy Experience in a call center environment (an asset) Superior communication and persuasion skills Autonomy and team player No Canadian work experience required however must be eligible to work in Canada.

#LI- Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

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