Guest Services Representative

1 month ago

Winnipeg, Canada Southeast Resource Development Council Corporation Full time

NATIONAL OCCUPATION CODE 14101

POSITION TYPE FULL-TIME

Position Overview

The Southeast Wellness Lodge is seeking a highly motivated individual who can communicate with staff and clientele in a fast-paced environment with a high level of professionalism. The Guest Services Representative will primarily be the main point of contact for clientele & guests at the Southeast Wellness Lodge. The Guest Services Representative’s main responsibilities will be to manage the front desk of the facility, greet clientele & guests, keep updated room inventory & room occupancy, answer phone calls, perform guest check-ins & check-outs, distribute room keys, and address any of the guests’ questions or concerns during their stay at the Southeast Wellness Lodge.

Duties and responsibilities

Greet and welcome all clients in a professional and courteous manner upon arrival. Keep updated room inventory & room occupancy. Post the daily events and workshop sessions at the front desk, escort guests to their designated boardroom. Answer and coordinate all client’s requests in a prompt manner. Ensure all welcome packages are updated and in all guest rooms prior to check-ins. Ensure the reception area is tidy and presentable, with all necessary stationery and marketing materials (e.g., forms, brochures, facility information packages, etc.). Attending client requests, notifying appropriate personnel about the type of requests being made by the client(s). Register clients by collecting all necessary information. Performs check-ins & check-outs for clients upon arrival and departure from the facility. Assist on the arrival of the guests and accompany them to the designated room. Coordinates and provides all necessary information to staff and clients (i.e., arrivals, departures, medical appointments, etc.) Communicate with all appropriate personnel using a two-way communication radio. Liaise with Housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate client's needs upon arrival at the facility. Sort through all vendor deliveries, ensuring everything is accounted for. Complies with Southeast Wellness Lodge’s policies, procedures, and legal requirements to maintain the organization's stability and reputation. Record and document information which is required for review, reporting, and quality assurance purposes. Documenting and communicating information with immediate supervisor. Participate in internal/external meetings as required and identified by immediate supervisor. Work effectively as a team member and is confident in all aspects. Always upholds client confidentiality within and outside the facility. Immediately log incident reports upon incidents occurring and report to site management. Undertake other tasks/duties as assigned.

Requirements

Prior experience as a front desk representative, receptionist, or a similar position. Familiarity with office equipment (i.e., fax, printer, phone, etc.). Proficient communication in English and partial or fluent knowledge of an aboriginal language (Cree, Ojibway, etc.) would be considered an asset. Vast knowledge of Microsoft operating systems (Word, Excel, Outlook, etc.). Strong communication and people skills. Well organized and able to multi-task. Problem-solving skills: able to be resourceful and proactive when issues arise. Customer service oriented. Professional attitude and appearance. Strong phone etiquette & communication skills.

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