Guest Services Representative

2 weeks ago

Winnipeg, Canada JLL Full time

JLL supports the Whole You, personally and professionally.


Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JLL is seeking a Guest Services Representative who must ensure every customer interaction is carried out in a professional, courteous and efficient manner. Enthusiastically and consistently delivers on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience."

WHAT YOU’LL BE DOING

Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools.

Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service.

Interact with shoppers and retailers in a courteous and efficient manner.

Sell shopping centre gift cards and balance sales at the end of our shift.

Projects a positive attitude over the telephone and in person.

Develop and maintain strong relationships with retailers and educate them about the centre's services.

Assist guests by providing directions, information, and answering questions.

Conduct all service functions of the Customer Relations/Guest Services kiosk.

Assist the Marketing Director with promotional events in the areas of ballot distribution/collection/sorting, gift with purchase, line control during special event, etc.

Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan.

Participates in special projects and assumes other duties and responsibilities as assigned.

WHAT WE’RE LOOKING FOR

High school education.

Previous customer service experience preferred.

Positive attitude and a strong desire to provide excellent customer service.

Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers, and all the shopping centre personnel.

Must be able to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism.

Strong written and oral communication skills, multilingual skills a plus.

Conflict resolution/management skills.

Must be friendly, approachable, proactive and solution focused.

Computer skills.

Flexible and able to work weekends, evenings, and holidays.

Location:

On-site –Winnipeg, MB

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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