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Customer Advisor Specialist

4 months ago

Calgary, Canada Pembina Pipeline Corporation Full time

Work Arrangement:  Hybrid 

Department: Logistics Department 

 

Pembina Pipeline Corporation is a dynamic energy transportation and midstream provider, serving customers for more than 65 years. Chances are, we do more than you think. We own pipelines that transport hydrocarbon liquids and natural gas products produced primarily in Western Canada. We also own gathering and processing facilities and an oil and natural gas liquids infrastructure and logistics business. Our operations along the hydrocarbon value chain allow us to offer a full state of midstream and marketing services to our customers in the energy industry. 

 

We are an organization that cares not only about results, but how those results are achieved. Our organization is grounded in the values of Safe, Trustworthy, Respectful, Collaborative and Entrepreneurial. Cultivating a positive employee experience and promoting a diverse and inclusive environment where our employees feel engaged, recognized and empowered is foundational to our ambition of being an employer of choice. Learn more about our values and strategy . 

 

We value the safety of our communities, customers, contractors and employees, and believe that all incidents are preventable. Compliance with all policies, procedures and regulations is a requirement, and our Life Saving Rules  are basic rules that everyone should know and live by. Working for Pembina means working safely. 

 

Overview:

Where there is growth, there is opportunity The Transmission Business Unit (TBU) is currently recruiting for a Specialist, Customer Advisor, to join the team. The successful candidate will work directly with customers, as well as in cross-functional teams throughout the Pembina organization.

 

The Transmission Business Unit (TBU), part of Pembina's Pipeline Division has transmission pipeline assets that have been developed through the strategic acquisition of key natural gas, condensate and specification ethane transportation infrastructure assets. These assets are positioned in some of the most prolific gas producing regions in western Canada and the United States. Pembina's primary long-haul transmission pipeline assets include the Vantage Pipeline, Cochin Pipeline, AEGS, and the Alliance Pipeline.

Responsibilities may include but not limited to:
  • Support Pembina’s safety culture of "Zero by Choice" and the “Life Saving Rules”. To read more about our Life Saving Rules, visit pembina.com/safety;
  • Build and maintain positive relationships with customers, interconnects, and partners;
  • Define, develop, and implement policies and procedures to ensure a consistent top decile customer experience;
  • Collaborate with customers and internal service providers to optimize service provision at all key touchpoints;
  • Establish customer service metrics and monitor performance;
  • Be accountable and responsible for the Alliance Pipeline Customer Service Hotline;
  • Collaborate with Alliance FERC and CER regulatory teams to develop and draft tariff provisions to support both customer needs and pipeline operations;
  • Advise customers with respect to accessing and utilizing transportation services on Canadian and US assets;
  • Be the Voice of the Customer for strategic planning and optimization activities;
  • Work collaboratively with a cross-functional team that includes logistics, engineering, financial, legal and other functional groups;
  • Identify and quantify risks and develop mitigation strategies;
  • Ensure compliance with transportation tariffs and other regulatory requirements; and
  • Promote and support an equitable, inclusive, and diverse workplace.
     
Qualifications:
  • Business, Engineering or Legal degree (or a combination of other relevant 4-year degree and practical experience); 
  • Minimum 15 + years related industry experience;
  • Excellent oral and written communications skills, including the ability to communicate effectively with both internal and external parties up to and including the Senior Executive level;
  • Strong analytical skills with solid business and financial acumen, familiarity with economic analysis of alternatives, and selection of premium opportunities;
  • Solid knowledge of North American Hydrocarbon transportation systems and markets;
  • Knowledge of Quorum Software would be an asset;
  • Proven ability to establish strong internal and external relationships;
  • Experience in contract negotiation, preparation, analysis, and execution;
  • Energetic, resilient, collaborative, and goal-oriented;
  • Ability to handle confidential information with discretion; and
  • Experience with complex service delivery models would be an asset.

 

The successful candidate must be legally able to work in the country of the position. Final candidate will be required to undergo Pre-Employment Background Checks including a Criminal Record Check. 

 

This position will be posted until end of day: 07/05/2024 

 

Our expectations are high, and our rewards reflect this: We treat our people well - whether it's through our total rewards package, community engagement or volunteer opportunities, all in an environment that is equitable, safe, respectful, inclusive and accessible. 

 

We recognize that diverse perspectives and experiences fuel innovation and enrich our workplace culture. We firmly believe that every individual's unique background, identity and contributions contribute to our collective success. We encourage applications from individuals of all backgrounds and experiences. If you're contacted to set up an interview and you require accessibility accommodations, please let your Talent Acquisition Advisor know at that time. 

 

We are a proud recipient of Canada's Top 100 Employers (2018-2022), Alberta's Top Employers (2014-2024) and an Employer Partner of the Canadian Centre for Diversity and Inclusion. We are also a strong supporter of Skills Canada. 

 

No agency calls please.