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Family Support Specialist
2 months ago
About the Role:
The Family Support Specialist - Parent Service Advisor at Alberta Health Services provides resource supports and connections or referrals to community programs for families accessing care at ACH. The Family Support Specialist must be competent conducting financial assessments using a strength-based approach. Extensive knowledge of social and community support programs focused on children with health needs and for families requiring financial and resource or community supports is essential. Knowledge of federal, provincial, and local resources (including those serving Indigenous persons) is critical to this role. Ability to learn quickly about supports in other provinces is also needed. The Family Support Specialist works closely with the Social Work team.
Key Responsibilities:
- Provide customized support to families who are accessing service from AHS sites.
- Receive referrals, facilitate access or application for supports, and provide direct support to families who contact the site asking for assistance.
- Provide orientation for families and provide materials and information, responding to their pre- and post-admission inquires.
- Act as an effective liaison between families and staff and an advocate for families, encouraging and empowering them to ask questions of their health care teams and service providers, thereby reinforcing the importance of the families' role on the health care team.
- Play a key role in providing safe, quality patient and family centered care while reflecting the shared vision and values of AHS.
Required Qualifications:
- Completion of post-secondary degree or diploma.
Preferred Qualifications:
- Excellent communication skills.
- Excellent time management, priority setting skills and ability to work with little supervision.
- Excellence in teamwork.
- Understanding of knowledge of Family Supports for Children with disabilities and Aboriginal or First Nations Supports.
- Direct knowledge of ACH programs and other child services is an asset.
- Patient and Family Centered.
