Inbound Call Center Representative

3 months ago


Toronto, Canada Consulting Advantage Ltd Full time

We are seeking enthusiastic individuals to join our customer service team as Inbound Call Center Representatives.

 

As an Inbound Call Center Representative, you will be the first point of contact for our customers. Your main responsibility will be to handle incoming calls, resolve inquiries, and provide a seamless customer experience. The ideal candidate will have strong communication skills, a positive demeanour, and be able to thrive in a fast-paced environment.

 

Key Responsibilities:

  • Answer incoming calls promptly and professionally.
  • Provide accurate information and support to customers regarding products and services.
  • Resolve customer issues effectively and efficiently, aiming for first-call resolution.
  • Maintain detailed records of customer interactions and transactions.
  • Upsell or cross-sell additional services or products when appropriate.
  • Collaborate with team members and other departments to enhance the customer experience.
  • Meet or exceed performance metrics, including call handling time, customer satisfaction, and resolution rates.

Qualifications:

  • Proven experience in a call center or customer service role preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in using computers and call center software.
  • Ability to work in a fast-paced environment and handle high call volumes.


  • Toronto, Canada VB Full time

    We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both...


  • Toronto, Canada Donald Day Law Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. Customer Support Specialist responsibilities include...


  • Toronto, Canada 815 Fifth Avenue Rental LLC Full time

    **About us** 815 Fifth Avenue Rental LLC is a small business in Toronto, ON. We are professional and agile. Our work environment includes: - Modern office setting - Food provided - Food provided Job brief **Responsibilities**: - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling...


  • Toronto, Canada Pinnacle Transport Ltd. Full time

    Call Center Representative **Duties**: - Answer incoming customer calls and respond to customer inquiries in a professional and timely manner - Provide accurate information about products, services, and company policies - Handle and resolve customer complaints or issues with patience and empathy - Perform data entry tasks to update customer records and...


  • Toronto, Canada ACS Full time

    ACS is a global leader in the design, manufacturer, and distribution of ignition interlocks, breath alcohol testers and drug testing products. We are looking to add team members who are ambitious, creative, committed and passionate about their work and their careers. **Position** We are currently looking for a _**Call Centre Representative **_for our...


  • Toronto, Canada ACS Full time

    ACS is a global leader in the design, manufacturer, and distribution of ignition interlocks, breath alcohol testers and drug testing products. We are looking to add team members who are ambitious, creative, committed and passionate about their work and their careers. **Position** We are currently looking for a _**Call Centre Representative **_for our...

  • Call Center Agent

    1 week ago


    Toronto, Canada SmartStop Self Storage Full time

    **_Think Outside the Box!_** A company that embraces CHANGE while enhancing EVERYONE’S journey. Bilingual Position Starting at $18.00 - $19.00/hour depending on experience + Bonus **Call Center Agent Job Summary - Bilingual in both French Canadian and English** The SmartStop Call Center Agents receive inbound sales calls from customers and assist them...


  • Toronto, Ontario, Canada CB Canada Full time

    Job Title: Call Center SpecialistWe are seeking a highly skilled Call Center Specialist to join our team at CB Canada. As a Call Center Specialist, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide basic troubleshooting and recommend solutions to customer inquiries.Enter data into...


  • Toronto, Canada Propel Holding Inc Full time

    **_About Us:_** Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform...


  • Toronto, Canada McCarthy Uniforms Inc. Full time

    **Have a passion for customer service? Want to join a great team and develop new skills? We want to hear from you!** McCarthy Uniforms is Canada’s leading school uniform and specialty apparel Company. Over the last 65 years, we have built our leadership position by following our mission to be a world-class provider of high-quality uniforms. We believe in...


  • Toronto, Canada RED B DESIGN LTD Full time

    Are you a great communicator who loves helping people? Do you want to join a dynamic team where flexibility and growth are priorities? Look no further! We’re hiring Inbound Call Centre Advisors in Toronto! **About Us**: We are a leading customer service provider known for our commitment to excellence and our fun, supportive work environment. Our team is...

  • Call Center Agent

    4 weeks ago


    Toronto, Canada Bloomex Full time

    **Overview** We are seeking a motivated and enthusiastic Call Center Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to handle inbound calls, address customer inquiries, and promote our products and services effectively. This...


  • Toronto, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...


  • Toronto, Canada AnswerNet Tech solution Full time

    **Job Type: Full-Time ON SITE** **Hours: Varies** **Salary: 44,500 CAD** **Benefits: Available after 60 days for full-time employees** Summary: We are looking for an Assistant General Manager who can help maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board as well...


  • Toronto, Canada MerrcoPayfirma Corporation Full time

    **Merrco** Headquartered in Toronto and founded in late 2016, is the leading Cannabis Payments Platform in Canada. MerrcoPayfirmas's omnichannel payments platform offers a secure and compliant solution for instore retail, mobile click and collect, and ecommerce. The platform also includes merchant invoicing, recurring billing capabilities and EFT offerings...


  • Toronto, Ontario, Canada Consulting Advantage Ltd Full time

    Customer Service Representative Job DescriptionWe are seeking enthusiastic individuals to join our customer service team as Inbound Call Center Representatives.As a Customer Service Representative, you will be the first point of contact for our customers. Your main responsibility will be to handle incoming calls, resolve inquiries, and provide a seamless...


  • Toronto, Ontario, Canada Consulting Advantage Ltd Full time

    Customer Service Representative Job DescriptionWe are seeking enthusiastic individuals to join our customer service team as Inbound Call Center Representatives.As a Customer Service Representative, you will be the first point of contact for our customers. Your main responsibility will be to handle incoming calls, resolve inquiries, and provide a seamless...


  • Toronto, Canada Bell Full time

    Req Id: 419986 AlarmForce, a Bell Canada Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our...


  • Toronto, Ontario, Canada Randstad Canada Full time

    Job Title: Bilingual Advisor Service Center RepresentativeWe are seeking a highly skilled and bilingual customer service representative to join our team at Randstad Canada. As a Bilingual Advisor Service Center Representative, you will be responsible for providing exceptional customer service to our clients in both English and...


  • Toronto, Canada Compass Group Full time

    **Start Date**:ASAP **Status**:On-Call **Schedule**:Open availability Preferred (including weekends) **Wage**:$19.10/hr **Location**: St. Michael's Hospital, 30 Bond St, Toronto, M5B 1W8 **Important Information**: Computer literacy is an asset. You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a...