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Customer Care Specialist

1 month ago

Burnaby, Canada SGS Full time
Job Description Receive and answer phone calls or email requests of customers, affiliates and subcontractors Open internal files according to valid procedures (contract review, JOC, WS, etc.) Upload all documents to the internal and external servers. Provide SGS affiliates with clear work instruction and ensuring personnel are fully aware of client’s instructions and expectations Ensure timely and accurate communication with clients w/ sending regular updates. Prepare verify reports, certificates and invoices to send to the customers Checking and verification of invoices received from SGS affiliates for accuracy prior to approval and final submission of invoices to the client. Assist the Manager in customer meetings and/or conference calls. Provide technical assistance to clients and SGS affiliates with regards to their specific shipments in consultation with supervisor/manager. Advise customers of any issues/concerns during load/discharge operations. Ensure accuracy of reports, data and information before sending these to clients. Maintain accuracy and security of clients’ data Accounts Payable processing for Minerals Trade Departments as required Assist with special or related projects in the department of laboratory.

Qualifications

Experience: 5 years’ experience in operation / shipping Minimum of a High School Diploma or a General Educational Development equivalency (GED) is required. Post secondary education and an understanding of the Marine Shipping trade would be a strong asset Intermediate to Advance knowledge of MS Office applications including spreadsheet and word-processing software is required, (ex. Word, Excel, Outlook, Windows as well as business enterprise operating systems like Oracle etc.) Ability to work in a high-pressure environment, adhering to time sensitive deadlines. Ability to write reports and business correspondence. Organizational, communication and interpersonal skills are essential. Ability to work as part of a team, to take individual responsibility and to demonstrate leadership Able to be flexible and adaptable to changing demand and the ability to problem-solve Proven time management skills and a superior attention to detail. Must be able to read, understand and follow work instructions in a safe, accurate and timely manner. Extended hours and shift work may be required from time to time.

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