Customer Care Specialist
1 week ago
- Receive and respond to phone calls or email inquiries from customers, partners, and subcontractors
- Follow established procedures to initiate internal files (contract review, JOC, WS, etc.)
- Upload all relevant documents to internal and external servers
- Provide clear work instructions to SGS affiliates and ensure all personnel understand client expectations
- Maintain regular and timely communication with clients by sending updates
- Prepare and review reports, certificates, and invoices for customer distribution
- Review and approve invoices from SGS affiliates for accuracy before submitting to clients
- Support Manager in customer meetings and conference calls
- Offer technical support to clients and SGS affiliates for their respective shipments under supervisor/manager guidance
- Address any concerns during load/discharge operations to clients
- Verify the accuracy of all reports, data, and information sent to clients
- Ensure the security and precision of clients' data
- Process Accounts Payable for Minerals Trade Departments as needed
- Assist with special projects within the laboratory department
Qualifications
- Experience: 5 years in operations/shipping
- High School Diploma or General Educational Development equivalency (GED) required
- Knowledge of Marine Shipping trade is advantageous
- Proficiency in MS Office applications, including Word, Excel, Outlook, and other business enterprise systems like Oracle
- Ability to work well under pressure and meet deadlines
- Strong written communication skills for reports and business correspondence
- Essential organizational, communication, and interpersonal skills
- Team player with leadership capabilities
- Flexible, adaptable, and skilled in problem-solving
- Excellent time management and attention to detail
- Ability to follow instructions accurately and safely
- Readiness for extended hours and occasional shift work
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