Customer Care Specialist

1 week ago


Burnaby, British Columbia, Canada SGS Full time
Job Description
  • Receive and respond to phone calls or email inquiries from customers, partners, and subcontractors
  • Follow established procedures to initiate internal files (contract review, JOC, WS, etc.)
  • Upload all relevant documents to internal and external servers
  • Provide clear work instructions to SGS affiliates and ensure all personnel understand client expectations
  • Maintain regular and timely communication with clients by sending updates
  • Prepare and review reports, certificates, and invoices for customer distribution
  • Review and approve invoices from SGS affiliates for accuracy before submitting to clients
  • Support Manager in customer meetings and conference calls
  • Offer technical support to clients and SGS affiliates for their respective shipments under supervisor/manager guidance
  • Address any concerns during load/discharge operations to clients
  • Verify the accuracy of all reports, data, and information sent to clients
  • Ensure the security and precision of clients' data
  • Process Accounts Payable for Minerals Trade Departments as needed
  • Assist with special projects within the laboratory department

Qualifications

  • Experience: 5 years in operations/shipping
  • High School Diploma or General Educational Development equivalency (GED) required
  • Knowledge of Marine Shipping trade is advantageous
  • Proficiency in MS Office applications, including Word, Excel, Outlook, and other business enterprise systems like Oracle
  • Ability to work well under pressure and meet deadlines
  • Strong written communication skills for reports and business correspondence
  • Essential organizational, communication, and interpersonal skills
  • Team player with leadership capabilities
  • Flexible, adaptable, and skilled in problem-solving
  • Excellent time management and attention to detail
  • Ability to follow instructions accurately and safely
  • Readiness for extended hours and occasional shift work


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