Web Operations Coordinator

3 months ago

Markham, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Join the dynamic Digital team at Aviva as a key player in our public website operations. In this role, you'll be the backbone of our website production, providing essential administrative and operational support to ensure seamless execution of digital initiatives.

As the Web Operations Coordinator, you'll streamline our web production by managing content requests, orchestrating tasks within JIRA, aiding in issue resolution, and overseeing the content update workflow for our public-facing websites. Your diligent support is key to maintaining the accuracy and timeliness of our digital content, paving your path towards advanced opportunities like a Web Publisher role within Aviva, a company celebrated as one of Canada’s top employers.

Come join our team

What you'll do:

Work Intake Management

Manage the intake of content requests from various teams and collaborators.

Input tasks and requests into JIRA, ensuring all necessary details and requirements are documented.

Track and prioritize incoming requests, coordinating with the web production team to prioritize accordingly.

Triage and Support

Assist in the triage of issues related to web content and publishing, advancing complex problems to senior team members.

Coordinate with developers, designers, and content authors to resolve issues quickly and efficiently.

Content Coordination

Support the Web Publishers in preparing content for publication, including basic content entry, formatting, and image uploads.

Help ensure content meets quality standards and is aligned with brand guidelines before submission for publishing.

Workflow Management

Supervise the progress of content tasks in JIRA, ensuring deadlines are met and any blockers are addressed promptly.

Connect with team members to provide updates on the status of their requests and any potential delays.

Documentation and Process Improvement

Maintain documentation for web content processes and standard methodologies, updating as needed to reflect changes in workflows.

Suggest improvements to streamline content management and publishing processes.

What you'll bring:

Bachelor’s degree in Marketing, Business Administration, Digital Media, or a related field is preferred

1-2 years of experience in content management, digital marketing, or related role.

Basic understanding of web content management and publishing processes.

Familiarity with content management systems, preferably Adobe Experience Manager (AEM).

Experience with JIRA or similar task management tools.

Strong organizational skills with attention to detail.

Good communication and collaboration abilities.

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Familiarity with HTML, CSS, and basic web design principles is a plus.

What you’ll get:

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Outstanding Career Development opportunities.

We’ll support your professional development education.

Competitive vacation package with the option to purchase 5 extra days off per year

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

Corporate wellness programs to support our employees’ physical and mental health

Hybrid flexible work model

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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