Client Service Associate

3 weeks ago

Toronto, Canada Gallagher Full time

Overview

We are seeking a Client Service Associate to provide administrative support to our Groups Benefits Team. You’ll help our clients - employers of all sizes, across all industries- to build workplaces that work better. This position can be based out of Gallagher's Group Benefits office locations based in Toronto, Barrie or Sudbury. How you'll make an impact Build and maintain excellent rapport with our clients and insurance providers Assist clients with their day to day needs which can include; escalated claim inquiries from plan administrators and owners (life, disability, critical illness, health, dental, travel, etc.), supporting their benefit plan eligibility maintenance, performing data entry as the need arises and sharing best practices Follow up with insurance providers for timely completion of service requests Provide relevant industry information to clients and prepare employer and employee communication memos Host virtual demonstrations of Gallagher systems which support clients’ administrative need Process ad hoc adjustments to monthly invoices as required and perform peer review processes on large amounts of data Maintain client information (CRM, client files) Research and participate in webinars to build and maintain group benefit knowledge Engage other team members including the Benefits Consultant as complex client situations arise Answer telephone inquiries and respond promptly and professionally to email Exercise the utmost confidentiality in receiving information from clients Collaborate with client service colleagues throughout our branch to continuously improve our client service deliverables Complete ad hoc projects and duties as required About you Post-secondary graduate from an accredited college or university degree or a minimum of 1 year of relevant experience Excellent verbal and written communication skills Strong customer service and interpersonal skills Well-developed problem solving skills Detail oriented Ability to work in a fast paced professional environment Proficiency in Microsoft Office Tools Familiarity with CRM systems and standard processes (not required but an asset) Written and verbal bilingualism (English/French) considered a strongly regarded asset GBA or CEBS certification considered an asset #LI-SS1 #LI-Hybrid Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Flexible medical & dental coverage to meet your household's needs Life, Dependent Life and AD & D Insurance options Retirement savings including RRSP including a company match, TFSA, pension and more Employee Stock Purchase Plan Other benefits include: Educational expense reimbursement Employee assistance programs Discounted gym membership (GoodLife Fitness) Opportunity for flexible work arrangements Paid sick days & personal days Paid Time Off to Volunteer Employee education recognition program Employee referral bonus program LifeWorks Employee Assistance Program Matching Gift Program

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