Enterprise Account Manager

Deliverect As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves. Omnichannel Innovation Our omnichannel solution serves as the driving force behind order management for fast-paced operations, providing seamless experiences for businesses and their customers. With real-time insights and analytics, our versatile and adaptable solution caters to businesses of all sizes in the hospitality and Q-commerce industry, spanning restaurants, delivery services, grocery stores, and more. With Deliverect, businesses don't just survive; they thrive in an ever-changing global landscape. Unlocking Benefits Our meticulously crafted solutions provide a multitude of benefits: Growing Sales: Acting as a catalyst, we propel businesses to expand their customer base, accelerating order processing and improving order delivery times. Optimised Operations: As specialists in fine-tuning business operations, we elevate overall efficiency while concurrently reducing operational costs. Elevated Customer Satisfaction: Deliverect supports businesses in offering customers faster delivery times and a seamless ordering experience, ensuring unparalleled customer satisfaction. Dynamic Team and Values Embarking on our global expansion journey across strategic hubs in Europe, North America, South America, Oceania, Asia, and the Middle East, Deliverect is fuelled by ambition and mutual respect. Our tight-knit team thrives on continuous enhancements and personal growth.Guided by unwavering values of ownership, collaboration, and learning, we provide individuals with an environment to conquer challenges and build determination. Our culture is deeply rooted in our growth story, originating from our Belgian startup roots. From our humble beginnings, we defied all odds in unity, transforming into a global force in the tech industry. We leave a positive impact on our customers and the individuals we serve, creating a lasting legacy in our collective journey. Department Focus Meet the Growth team at Deliverect—a squad of highly motivated and seasoned professionals laser-focused on propelling our customers to new heights. We grasp the ever-changing landscape of business needs and take a proactive approach, reaching out to our customers to provide the help and support they need. Think of us as your growth partners, dedicated to ensuring that every business maximises the potential of our platform's features and functionality.Understanding that each of our customers has distinct needs, goals, and ambitions, we offer a suite of products tailored to help them reach their unique milestones. Our commitment goes beyond the transactional; we're here to build long-term relationships. See us collaborating with our customers, uncovering growth opportunities, and co-creating innovative strategies that set the stage for their success.At Deliverect, we don't just talk about growth—we embody it. Our Growth team is the dynamic force behind businesses flourishing in today's ever-evolving landscape, proving that success is not just a destination but a journey we navigate together. Your Impact Deliverect is experiencing remarkable regional growth, and we're seeking a strategic and relationship-focused Enterprise Account Manager to cultivate long-term partnerships with our most valued customers. Leveraging your robust analytical and interpersonal skills, you'll oversee a portfolio of enterprise clients in the Quick Service Restaurants and E-commerce sectors, nurturing deeper connections and uncovering new revenue avenues within existing accounts. As a trusted advisor, you'll play a pivotal role in shaping Deliverect's success and guiding our enterprise customers across North America. Your profound insight into the hospitality industry will be pivotal in forging enduring relationships and influencing the trajectory of our product development.

A Typical Day

Dive deep into operational challenges faced by enterprise clients, employing analytical skills to identify bottlenecks and inefficiencies, and crafting tailored solutions to enhance workflow efficiency and seamlessly integrate Deliverect's suite of solutions. Ensure smooth integration of Deliverect's solutions for new clients, meticulously managing the onboarding process to guarantee a seamless transition and delivering compelling value propositions that resonate with client needs and objectives. Cultivate lasting relationships with clients through transparent communication and proactive engagement, leveraging interpersonal skills to foster trust and surpass expectations, ensuring client satisfaction and long-term loyalty. Collaborate closely with internal teams, including Account Management, Product, Customer Success, Marketing, and Technical Support, to address client needs holistically, share insights, and develop innovative strategies that align with client objectives and contribute to delivering exceptional customer service. Identify opportunities for upselling and driving adoption of innovative products to fuel revenue growth, utilizing data-driven insights and industry knowledge to recognize unmet needs and propose tailored solutions that add tangible value to clients' businesses. Advocate for Deliverect's product internally, serving as a voice of the customer and actively participating in cross-functional discussions to ensure continuous improvement aligns with client needs and expectations, driving product development that meets evolving market demands. Develop a comprehensive understanding of Multi-Brand and Virtual Brand operations, leveraging industry expertise to tailor solutions that optimize operational efficiency and maximize value extraction from Deliverect's suite of solutions. Empower clients through comprehensive product training and foster a culture of continuous learning, leveraging instructional design principles to develop engaging training materials and delivering hands-on sessions that empower clients to maximize the value of Deliverect's products.

Your expertise

Possess 3+ years of experience in Enterprise Account Management or a similar role, demonstrating a track record of successfully managing complex client relationships and driving business growth. Demonstrate an in-depth understanding of the hospitality industry, including business operations, trends, and challenges faced by restaurant chains and multi-brand operators, allowing you to anticipate client needs and tailor solutions that address specific pain points. Proficiency in industry-standard tools such as HubSpot/Salesforce, Zendesk, and Planhat, enabling you to efficiently manage client accounts, track key metrics, and derive actionable insights to inform strategic decision-making and drive business outcomes. Have a KPI-driven mindset with a focus on achieving targets, leveraging data analytics and performance metrics to set ambitious goals, develop actionable strategies, and drive continuous improvement, ensuring alignment with organizational objectives and delivering tangible results. Exhibit exceptional communication skills and a customer-centric approach, communicating clearly and persuasively both verbally and in writing, and actively listening to client needs to develop deep understanding and empathy, fostering strong, trust-based relationships built on mutual respect and collaboration. Display strong interpersonal skills and determination to succeed, demonstrating resilience, adaptability, and a proactive attitude in navigating challenges and driving towards goals, inspiring confidence and earning credibility as a trusted advisor and strategic partner. Be flexible, adaptable, and well-organized, effectively managing competing priorities and navigating ambiguity in a dynamic, fast-paced environment, maintaining focus and delivering consistently high-quality work under pressure. Have an energetic and hands-on approach with a passion for Deliverect products, demonstrating enthusiasm, curiosity, and a willingness to roll up your sleeves and dive into complex challenges, fostering a culture of innovation and driving adoption and growth through engaging client interactions and impactful product demonstrations.

Additional Information

This is a full-time, hybrid role requiring 3 days in our {downtown Toronto office office and 2 days working from home. Candidates must demonstrate impeccable English language skills, both written and verbal.  In addition to the specific requirements outlined, candidates should thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organization. Join Deliverect: Where You Shape Tomorrow's Success At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fueled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation. What We Bring to the Table: Unicorn Status : Join a fast-growing SaaS unicorn at the forefront of the order management industry. Learning Opportunities : We invest in your growth with a dedicated learning budget and clear learning pathways. Inclusive Policies : Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success. Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility. A Peek into Life at Deliverect: Performance-Driven Freedom : Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated. Innovation Hub : Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront. Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges. Equal Opportunities at Deliverect: We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive. Rights to Work: While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance. Supporting Your Journey: If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at . Join Deliverect, a workplace where culture meets career advancement.

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