Veteran Care Coordinator

2 months ago

Elmsdale, Canada Canopy Growth Full time

The Opportunity

: 

Providing a best-in-class patient care experience is the foundation of Apollo Cannabis Clinics. As a Veteran Care Coordinator, your role involves answering inbound calls, completing administrative tasks, data entry, letter writing, and providing our patients with excellent care. A key component of the role is ensuring that patient registration moves forward smoothly and efficiently by ensuring accurate completion of all necessary documentation, while making the patient experience a pleasant and productive one for Canada's honored veterans.

Responsibilities:

Liaise with Allied Healthcare partner (Out of province)

Ensure clinic days are organized:i.e.cross check patient files, complete medical history, index all forms into EMR, ensure HCPs are notified of any important details, and be available for questions/issues etc.

Coordinate coverage for patient – i.e.submit registration and supporting documents to Licensed Producer(s), follow up to ensure interim coverage eligibility, submit required documents to Medavie Blue Cross, arrange for vaporizer coverage where required

Address all patient concerns and questions in a timely fashion

Address all Allied Healthcare Partner’s concerns and questions in a timely manner

Address all calls from Medavie Blue Cross for confirmation of patient information

Facilitate all patient requests for Licensed Producer changes and/or splits and follow up with Medavie Blue Cross for same in order to avoid any coverage issues

Submit invoices to Medavie Blue Cross for goods and services, and follow up on missing/late payments

Facilitate Vapes for Vets Program – arrange approval, and ship items to patients

Arrange and monitor IME clinic days with specialist

Work with specialist to draft professional Medical Report in support of patient’s special authorization for cannabis coverage through Medavie Blue Cross

Follow up after patient appointments. i.e. ensure prescription dosages are sufficient, documents are correctly distributed, follow up appointments are scheduled

Provide enhanced education and support to patients as required

Ensure and track that patients are successfully ordering their medication monthly

Track relevant expiration dates and ensure proper steps are taken to avoid expirations

Work with clinic resources (teams) to expedite where required and provide best in class patient care

Track patient numbers, revenue and other relevant metrics as required: i.etotal grams prescribed, expiration dates, vaporizer coverage, etc.

Manage patient,partner and employee expectations professionally

Other tasks as assigned

Required Skills:

Exceptional attention to detailand strong organizational skills

Strong working knowledge of Licensed Producers, available medication

Comfortable educating patients on medical cannabis strains, modalities, titration, etc

Ability to troubleshoot in a fast paced environment

Able to identify and balance priority tasks, excellent time management

Professional communication skills both verbal and written

Adaptable to ever changing priorities

Knowledge of pharmacology and medical terminology is an asset

Knowledge of EMR, Microsoft 365, Google Suite, Quickbooks, etc

Flexible, compassionate, empathetic and patient centric approach

Ability to self motivate and prioritize workload

Proactive approach to tasks and initiatives

Comfortable working as part of a team and able to work independently 

Proven history of managing several projects simultaneously and meeting deadlines

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