Veteran Care Coordinator

3 months ago

Elmsdale, Canada Canopy Growth Full time

The Opportunity

: 

Providing a best-in-class patient care experience is the foundation of Apollo Cannabis Clinics. As a Veteran Care Coordinator, your role involves answering inbound calls, completing administrative tasks, data entry, letter writing, and providing our patients with excellent care. A key component of the role is ensuring that patient registration moves forward smoothly and efficiently by ensuring accurate completion of all necessary documentation, while making the patient experience a pleasant and productive one for Canada's honored veterans.

Responsibilities:

Liaise with Allied Healthcare partner (Out of province)

Ensure clinic days are organized:i.e.cross check patient files, complete medical history, index all forms into EMR, ensure HCPs are notified of any important details, and be available for questions/issues etc.

Coordinate coverage for patient – i.e.submit registration and supporting documents to Licensed Producer(s), follow up to ensure interim coverage eligibility, submit required documents to Medavie Blue Cross, arrange for vaporizer coverage where required

Address all patient concerns and questions in a timely fashion

Address all Allied Healthcare Partner’s concerns and questions in a timely manner

Address all calls from Medavie Blue Cross for confirmation of patient information

Facilitate all patient requests for Licensed Producer changes and/or splits and follow up with Medavie Blue Cross for same in order to avoid any coverage issues

Submit invoices to Medavie Blue Cross for goods and services, and follow up on missing/late payments

Facilitate Vapes for Vets Program – arrange approval, and ship items to patients

Arrange and monitor IME clinic days with specialist

Work with specialist to draft professional Medical Report in support of patient’s special authorization for cannabis coverage through Medavie Blue Cross

Follow up after patient appointments. i.e. ensure prescription dosages are sufficient, documents are correctly distributed, follow up appointments are scheduled

Provide enhanced education and support to patients as required

Ensure and track that patients are successfully ordering their medication monthly

Track relevant expiration dates and ensure proper steps are taken to avoid expirations

Work with clinic resources (teams) to expedite where required and provide best in class patient care

Track patient numbers, revenue and other relevant metrics as required: i.etotal grams prescribed, expiration dates, vaporizer coverage, etc.

Manage patient,partner and employee expectations professionally

Other tasks as assigned

Required Skills:

Exceptional attention to detailand strong organizational skills

Strong working knowledge of Licensed Producers, available medication

Comfortable educating patients on medical cannabis strains, modalities, titration, etc

Ability to troubleshoot in a fast paced environment

Able to identify and balance priority tasks, excellent time management

Professional communication skills both verbal and written

Adaptable to ever changing priorities

Knowledge of pharmacology and medical terminology is an asset

Knowledge of EMR, Microsoft 365, Google Suite, Quickbooks, etc

Flexible, compassionate, empathetic and patient centric approach

Ability to self motivate and prioritize workload

Proactive approach to tasks and initiatives

Comfortable working as part of a team and able to work independently 

Proven history of managing several projects simultaneously and meeting deadlines

  • Veteran Care Coordinator

    3 months ago

    Elmsdale, Canada Apollo Applied Research Inc. Full time

    Job Title: Veteran Care Coordinator Reports To: Senior Manager, Strategic Partnerships Summary: The Veteran Care Coordinator is responsible for providing an outstanding patient experience and high quality patient care. The Veteran Care Coordinator supports and meets the needs of the relevant veteran patient population. Communication and collaboration with...

  • Veteran Care Coordinator

    4 months ago

    Elmsdale, Canada Canopy Growth Corporation Full time

    Apollo Applied Research is a virtual medical clinic offering its patients an accessible path to medical cannabis treatment. We offer effective treatments for many chronic health conditions such as pain, anxiety, sleep disorders, PTSD and more through an evidence-based approach to empower our patients to take control of their overall health. We have a team of...

  • Medical Office Assistant

    4 months ago

    Elmsdale, Canada The Veteran Farmer Inc Full time

    Do you have experience in the medical field? Are you looking for your next exciting opportunity working with a well-established company? The Veteran Farmer is hiring full time office support staff for our new Nova Scotia office. Reception duties, receiving and processing patient referrals, organizing and scheduling patient appointments, file maintenance,...

  • Continuing Care Coordinator

    7 months ago

    Elmsdale, Canada Nova Scotia Health Authority Full time

    **Req ID**:170154** **Company: Nova Scotia Health** **Location**:Northern** Zone, **Lloyd E. Matheson Centre** **Department**:CC Continuing Care Coordination CEH** **Type of Employment**:Permanent** **Hourly FT** (**100%** FTE) x **1** position(s)** **Status: NSGEU** **Healthcare** Position** **Posting Closing Date**:12-Dec-23** Nova Scotia Health is the...

  • Ccr-care Coordinator

    7 months ago

    Elmsdale, Canada Lifemark Health Group Full time

    **Customer Service Representative** **Lifemark Physiotherapy Elmsdale** **Location**: 32 Park Rd - Unit 4**Employment Status**: Permanent Part-Time**Schedule**: Monday - Friday - Varied ScheduleAre you ready to be part of a dynamic team of industry experts and make your mark as one of the best in the field, upholding exceptional standards of work and...

  • CCR-Care Coordinator

    7 months ago

    Elmsdale, Canada Lifemark Full time

    Customer Service Representative Lifemark Physiotherapy Elmsdale Location : 32 Park Rd - Unit 4 Employment Status: Permanent Part-Time  Schedule: Monday – Friday – Varied Schedule    Are you ready to be part of a dynamic team of industry experts and make your mark as one of the best in the field, upholding exceptional standards of work...

  • Warehouse and Logistics Coordinator

    7 months ago

    Elmsdale, Canada Good Robot Brewing Company Full time

    **ABOUT GOOD ROBOT** Good Robot was founded by three friends who quit their careers to live and work together as they did in school. We celebrate camaraderie which is at the heart of everything we do. And, like the founders, we are misfits - each of us is an individual bringing something unique to the table, seeking to join and foster a community in which...

  • Client Service Administrator- Elmsdale

    2 months ago

    Elmsdale, Canada hearinglife_Canada Full time

    **Client Services Administrator**: Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first” attitude which focuses on client centred care? If you are passionate about utilizing your skills to change client’s lives - then we...

  • Asphalt Superintendent

    7 months ago

    Elmsdale, Canada Basin Contracting Full time

    Basin Contracting Limited, based in Elmsdale, is an established company servicing the road building and heavy construction industry. We have 38 years experience providing quality products and services to government and private customers throughout Nova Scotia. - Supervision of construction crews - Coordination with Supervisors for scheduling, equipment and...

  • Office Administrator

    7 months ago

    Elmsdale, Canada Elmsdale Dental Clinic Full time

    The Office Administrator will play a vital role in ensuring the smooth operation of our office. As the first point of contact for visitors, you will provide a warm welcome and assist with their needs. Your primary responsibility is for all front office related functions,Including, but not limited to: answering all calls in a professional manner, screen all...

  • Community Home Visitor

    3 months ago

    Elmsdale, Canada Nova Scotia Health Authority Full time

    **Req ID**:184697** **Location**:Northern** Zone, **Lloyd E. Matheson Centre** **Department**:PH EY Enhanced Home Visit NZ** **Type of Employment**:Temporary** **Hourly FT long-assignment** (**100%**) x **1** **Healthcare** P**osition** **Posting Closing Date**:11-Oct-24** Nova Scotia Health is the largest provider of health services in Nova Scotia, with...

  • Community Home Visitor

    6 months ago

    Elmsdale, Canada Nova Scotia Health Authority Full time

    **Req ID: 173178** **Company: Nova Scotia Health** **Location: Northern Zone, Lloyd E. Matheson Centre, Elmsdale** **Department: PH EHV STRAT-PH ENHANCED CAPACITY-CNS** **Type of Employment: Permanent Hourly FT (100% FTE) x 1 position(s)** **Status: NSGEU** **Healthcare Position** **Posting Closing Date: 28-Feb-24** Nova Scotia Health is the largest...

  • Department Manager

    2 months ago

    Elmsdale, Canada McDonald's Full time

    **Department Manager** We are more than just your local restaurant. We are a collection of hardworking small-business owners, students working part-time, career builders, and active seniors getting the most out of life. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or...

  • Department Manager

    2 months ago

    Elmsdale, Canada McDonald's Full time

    Department ManagerWe are more than just your local restaurant. We are a collection of hardworking small-business owners, students working part-time, career builders, and active seniors getting the most out of life. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we...

  • Department Manager

    2 months ago

    Elmsdale, Canada McDonald's Full time

    Department ManagerWe are more than just your local restaurant. We are a collection of hardworking small-business owners, students working part-time, career builders, and active seniors getting the most out of life. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we...