Veteran Care Coordinator

2 months ago

Elmsdale, Canada Canopy Growth Corporation Full time

Apollo Applied Research is a virtual medical clinic offering its patients an accessible path to medical cannabis treatment. We offer effective treatments for many chronic health conditions such as pain, anxiety, sleep disorders, PTSD and more through an evidence-based approach to empower our patients to take control of their overall health. We have a team of experienced health care professionals dedicated to patient care and medical cannabis education. We are actively seeking new and better ways to treat our patients’ illnesses with medical cannabis across Canada.

Apollo is a growing organization in the exciting, fast-paced, and evolving industry of medical cannabis. Working at Apollo provides our employees with an atmosphere of ongoing professional advancement opportunities, learning, challenges, and problem solving. Our teams consist of dedicated and empathetic professionals with a diverse set of perspectives, experiences, and collaboration to maximize our collective impact.

The Opportunity:
Providing a best-in-class patient care experience is the foundation of Apollo Cannabis Clinics. As a Veteran Care Coordinator, your role involves answering inbound calls, completing administrative tasks, data entry, letter writing, and providing our patients with excellent care. A key component of the role is ensuring that patient registration moves forward smoothly and efficiently by ensuring accurate completion of all necessary documentation, while making the patient experience a pleasant and productive one for Canada's honored veterans.

**Responsibilities**:
- Liaise with Allied Healthcare partner (Out of province)-
- Ensure clinic days are organized: i.e. cross check patient files, complete medical history, index all forms into EMR, ensure HCPs are notified of any important details, and be available for questions/issues etc.-
- Coordinate coverage for patient - i.e. submit registration and supporting documents to Licensed Producer(s), follow up to ensure interim coverage eligibility, submit required documents to Medavie Blue Cross, arrange for vaporizer coverage where required-
- Address all patient concerns and questions in a timely fashion-
- Address all Allied Healthcare Partner’s concerns and questions in a timely manner-
- Address all calls from Medavie Blue Cross for confirmation of patient information-
- Facilitate all patient requests for Licensed Producer changes and/or splits and follow up with Medavie Blue Cross for same in order to avoid any coverage issues-
- Submit invoices to Medavie Blue Cross for goods and services, and follow up on missing/late payments-
- Facilitate Vapes for Vets Program - arrange approval, and ship items to patients-
- Arrange and monitor IME clinic days with specialist-
- Work with specialist to draft professional Medical Report in support of patient’s special authorization for cannabis coverage through Medavie Blue Cross-
- Follow up after patient appointments. i.e. ensure prescription dosages are sufficient, documents are correctly distributed, follow up appointments are scheduled-
- Provide enhanced education and support to patients as required-
- Ensure and track that patients are successfully ordering their medication monthly-
- Track relevant expiration dates and ensure proper steps are taken to avoid expirations-
- Work with clinic resources (teams) to expedite where required and provide best in class patient care-
- Track patient numbers, revenue and other relevant metrics as required: i.e total grams prescribed, expiration dates, vaporizer coverage, etc.-
- Manage patient, partner and employee expectations professionally-
- Other tasks as assigned**Required Skills**:
- Exceptional attention to detail and strong organizational skills-
- Strong working knowledge of Licensed Producers, available medication-
- Comfortable educating patients on medical cannabis strains, modalities, titration, etc-
- Ability to troubleshoot in a fast paced environment-
- Able to identify and balance priority tasks, excellent time management-
- Professional communication skills both verbal and written-
- Adaptable to ever changing priorities-
- Knowledge of pharmacology and medical terminology is an asset-
- Knowledge of EMR, Microsoft 365, Google Suite, Quickbooks, etc-
- Flexible, compassionate, empathetic and patient centric approach-
- Ability to self motivate and prioritize workload-
- Proactive approach to tasks and initiatives-
- Comfortable working as part of a team and able to work independently-
- Proven history of managing several projects simultaneously and meeting deadlines- Other Details:

- This is a full-time position based in Elmsdale, Nova Scotia.

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