Manager, Customer Operations Projects

5 months ago

Toronto, Canada TORONTO HYDRO Full time

WORK ILLUSTRATION:

Reporting to the Director, Customer Care Modernization, the Manager, Customer Operations Projects is responsible for the overall management of program design, communication and on time, quality delivery of operational and regulatory projects and enhancements to deliver enhanced customer experience, and to streamline and standardize business processes. The incumbent oversees business and system requirement creation and works with internal and external subject matter experts on the design, enhancement and implementation to confirm technology solutions meet operational requirements. 

KEY RESPONSIBILITIES:

Leads activities to forecast, plan, execute and report on optimizing and ensuring compliance of processes related to billing, remittance and collections Manages technology projects to streamline operations, deliver emerging regulatory initiatives, and eliminate unnecessary manual effort  Manages a team of professionals to create the processes and systems to deliver integrated, data-driven, and experience focused Customer Care solutions and advanced technology systems. Continually monitors operational performance and identifies opportunities to enhance cross-functional activities in support of operational leaders Works closely with business units (i.e. Finance, Regulatory, Legal and Information Technology) on process improvement initiatives, identifies opportunities to use technology to improve accuracy and to streamline internal processes Oversees business and system requirement creation and works with internal and external subject matter experts on the design, enhancement and implementation, confirms technology solutions meet operational requirements Develops schedules across projects and programs, and manages prioritization with other initiatives and testing team Manages engagement and alignment with Information Technology resources and processes, infrastructure and application support  Develops program plans and optimizes outcomes across multiple stakeholder groups to optimize investment and human resources Drives the continuous improvement of technology solutions and other related methodologies, tools, and processes (e.g. applications, integrations, self-service portals, automation, etc) 

REQUIREMENTS:

University Degree or College Diploma in Information Technology, Engineering, Business Management or related discipline Five (5) or more years project or supervisory leadership experience Seven (7) or more years of experience with billing, remittance, collections, business process improvement and/or technology systems Three (3) or more years project or supervisory leadershipbusiness/operational experience in customer care strongly preferred Project Management Professional (PMP) preferred Experience in project management, business requirements planning, and process improvements Knowledge of regulatory compliance requirements for billing, remittance and/or collections within an electric utility  Knowledge of approaches to optimize operational efficiency in billing, remittance, and/or collections related operations Strong verbal and written communication skills Effective stakeholder engagement, relationship building and facilitation skills Creative troubleshooting and problem-solving skills Strong influencing and negotiating skills Leadership, problem solving and decision-making skills

Toronto Hydro has introduced a Hybrid Work Arrangement. This position allows for remote work up to three days per week, based on business needs. Employees will be required to come onsite on those days when they are involved in activities that they or their leader feel are better conducted in person. You are expected to live in Ontario and within reasonable commuting distance of the office.

#lihybrid

  • Construction Coordinator/junior Project Manager

    7 months ago

    Greater Toronto Area, Canada RBA projects Full time

    **Specific Responsibilities**: - **Project Coordination**:Collaborate with Project Managers, Architects, Designers, Engineers, Clients, and Subcontractors to ensure seamless communication and coordination throughout the construction process. - **Timelines**:Assist in developing project schedules, milestones, and deadlines, and ensure adherence to...

  • Customer Project Manager

    3 months ago

    Toronto, Canada Ericsson Full time

    **About this opportunity**: Ericsson, a leading tech firm with over 54,000 patents, is seeking a skilled technical Project Manager to oversee the delivery of 5G and 4G Core and Cloud solutions. The company emphasizes a culture of empowerment, diversity, and innovation, welcoming unique talents and perspectives. The role involves working in a fast-paced,...

  • Project Manager, Operations

    7 months ago

    Toronto, Canada Johnson & Johnson Full time

    Janssen-Ortho Inc. is recruiting for a Project Manager, Operations, located in Toronto, Ontario. The **Project Manager, Operations **is responsible for leading, co-leading or supporting cross-functional team efforts for new product introductions as well as complex Life Cycle Management projects and programs (such as but not limited to: site transfers, line...

  • Project Manager, Customer Success

    7 months ago

    Toronto, Canada Intuit Full time

    **Overview**: The Customer Success team delivers award-winning service and support experiences to accountants and small business owners using our products: QuickBooks Online, QuickBooks Accountant, QuickBooks Self-Employed and QuickBooks Time. This role is an individual contributor partnering with the Customer Success ecosystem: Service Experience Design,...

  • Customer Success Operations Manager

    6 months ago

    Toronto, Canada AlayaCare Full time

    **About AlayaCare**: AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 600+ team members across Canada, US, Australia, and Brazil. We aim to...

  • Project Manager, Customer Success

    6 months ago

    Toronto, Canada Intuit Full time

    **Overview**: Intuit is a mission-driven, global financial platform company focused on prosperity for all. We are using technology to build solutions to financial problems for millions of people around the world. The Customer Success team delivers award-winning service and support experiences to accountants and small business owners using our products:...

  • Project Manager

    2 months ago

    Toronto, Canada Black & McDonald Limited Full time

    **Job Title**:Project Manager **Location**:Toronto, ON (Lakeshore Blvd E & Carlaw Ave.) **Structure**:Full-Time, On-Site **Industry**:Facilities Management and Operations **ABOUT THIS CAREER OPPORTUNITY** Black & McDonald's Southern Ontario Facilities Management Operations team is growing! If you are an independent, enthusiastic, and driven professional...

  • Project Manager

    6 months ago

    Toronto, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** Black & McDonald's Southern Ontario Facilities Management Operations team is growing! If you are an independent, enthusiastic, and driven professional searching for an opportunity to build a solid foundation for your career, this position is for you. The Project Manager is located in Toronto, ON and typically reports...

  • Customer Project Manager

    7 months ago

    Toronto, Canada Ericsson Full time

    **Join our Team**: **Available work locations for this position**: US Remote or Toronto, Canada **About this opportunity**: We are excited to welcome a can-do and value-driven Customer Project Manager (CPM) to our team. The successful applicant will own SAFe Product Owner deliverables for our customer. **What you will do**: - Drive software projects and...

  • Project Manager, Customer Platform

    1 week ago

    Toronto, Canada Lyft Full time

    At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization. - The Customer Platform organization is responsible for keeping riders & drivers on our platform safe and supported, and for enabling other organizations in the company to do the same. We provide products and...

  • Director

    7 months ago

    Toronto, Canada Isaac Operations Full time

    Who we are. While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your Monday...

  • Project Operations Manager

    2 weeks ago

    Toronto, Canada Marks, part of SGS & Co Full time

    We are Marks, part of SGS & Co.Estimated Salary: $65,000 - $90,000 per annumAbout the Role:The Project Operations Manager provides day-to-day support to the Senior Manager - Global CGI Operations. This role is responsible for supporting day-to-day operations, facilitating client onboarding, aiding in new business initiatives, assisting with training, and...

  • Project and Operations Manager

    3 months ago

    Toronto, Canada Global University Systems Full time

    Global University Systems (GUS) is one of the world’s most dynamic, inclusive, and diverse education organisations. GUS is an international network of higher education institutions, brought together by a shared passion for accessible and industry-relevant qualifications. We deliver a wide variety of programmes, including bachelor’s degree programmes,...

  • Business Intelligence Analyst

    6 months ago

    Toronto, Canada Isaac Operations Full time

    **Who we are.**: While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your...

  • Project Manager

    2 months ago

    Toronto, Canada Black & McDonald Limited Full time

    Job Title: Project ManagerLocation: Toronto, ON (Lakeshore Blvd E & Carlaw Ave.) Structure: Full-Time, On-SiteIndustry: Facilities Management and Operations ABOUT THIS CAREER OPPORTUNITY Black & McDonald's Southern Ontario Facilities Management Operations team is growing! If you are an independent, enthusiastic, and driven...

  • Project Manager

    6 months ago

    Toronto, Canada Autodesk Full time

    Job Requisition ID # - 24WD78046 Position Overview At Autodesk, we are all about creating irresistible experiences that unlock value for our customers. Our Customer Success Design Operations team works on visible projects to guide strategic and operational success. We are a central project management office (PMO), supporting the Customer Success Design...

  • Customer Success Operations Manager

    7 months ago

    Toronto, Canada Clio Full time

    -Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice Summary: What your team does: Revenue Operations has one job—to drive growth by accelerating our revenue-generating and revenue-retaining teams. We directly support...

  • Project Manager

    7 months ago

    Toronto, Canada Moneris Solutions Full time

    **Your Moneris Career - The Opportunity**: You will represent and coordinate project business readiness tasks for the Customer Enablement, Field Services and Customer Experience teams on assigned projects including corporate and non-corporate projects. You will identify scope for assigned initiatives within Operations and perform assessments on the impact of...

  • Marketing Manager

    6 months ago

    Toronto, Canada Isaac Operations Full time

    **Who we are.** While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your...

  • Marketing Manager

    7 months ago

    Toronto, Canada Isaac Operations Full time

    **Who we are.** While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your...