Customer Success Operations Manager
4 weeks ago
-Clio
is more than just a tech company-we are a global leader that is transforming the legal experience for all by
bettering the lives of legal professionals
while
increasing access to justice
Summary:
What your team does:
Revenue Operations has one job—to drive growth by accelerating our revenue-generating and revenue-retaining teams. We directly support Sales, Marketing, Channel, Customer Enablement and Customer Support by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient.
Who you are:
You will be working on the Customer Success Operations team in the Revenue Operations department. Your team is responsible for designing strategies, programs, and insights that empower the Customer Success organization to do their best work and exceed Net Revenue Retention goals. In this role, you will design, implement, and measure strategic programs, initiatives, and processes that enable our Customer Success team to deliver exceptional value to our customers. You have a passion for identifying complex business challenges and designing highly effective and scalable operational solutions, by building, experimenting, and iterating continuously. You will work collaboratively with the Customer Success Operations team, Customer Success (Post-Sales) leadership team, and cross-functional Revenue Operations and Go To Market teams. You will report directly to the Director of Customer Success Operations.
What you’ll be doing:
- Serve as the primary operations business partner for the Customer Success organization at Clio Draft, a business unit within Clio, working closely with their Customer Success leadership team. Support the planning of leadership meetings, onsites, all hands, MBRs/WBRs, and other strategic presentations.- Collaborate with the broader Customer Success (Post-Sales) leadership team at Clio to proactively identify gaps and design effective solutions across programs, processes, playbooks, systems, and data- Drive the planning of and own specific strategic initiatives, programs, and projects in support of the Customer Success organization’s annual goals and quarterly OKRs- Become an expert on the Customer Success organization’s metrics, data, processes, and procedures, and identify and implement strategies to improve- Design and launch key initiatives, programs, and processes that drive internal efficiencies, uplevel the effectiveness of our Customer Success team, and deliver greater value to our customers- Support the management of our Customer Success organization’s tech stack, in partnership with the GTM Systems team. Make recommendations and implement enhancements on a continuous basis to ensure the tech stack is effective in enabling the business’s strategy and evolving needs- Drive cross-functional initiatives, programs, and projects to drive the Customer Success organization’s goals and broader GTM organization’s goals, in partnership with your peers in the Customer Success Operations team and the Revenue Operations team
What you bring:
- 8+ years experience in Customer Success Operations, Revenue Operations, and/or Customer Success Leadership at software companies- Strong business acumen and understanding of key metrics for Customer Success (Post-Sales) organizations, including CSM, Customer Support, Education, and Professional Services teams- Excellent organization and time management skills; experience creating and maintaining detailed project plans, meeting tight deadlines, and proactively surfacing risks and issues- Data-driven and analytical; able to use data to measure the business impact of your work- Excellent verbal and written communication skills. Ability to communicate with stakeholders of all levels including executives- Strong ability to work both independently and in teams to deliver successful outcomes- Experience as either a power user or technical admin of a Customer Success Platform (ex: Gainsight, Churn Zero)
What you will find here:
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.- Flexible time off policy, with an encouraged 20 days off per year.- $2000 annual counseling benefit- RRSP matching and RESP contribution- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
The expected salary range* for this role is $115,600 to $173,400 CAD. Please note there are a separate set of salary bands for other regions based on local currency.
Diversity, Inclusion, Belonging and Equity (DIBE) & Acc
-
Customer Success Operations Manager
1 week ago
Toronto, Canada Katana Full time**Are you eager to contribute to a growing company's revenue operations team? If you are a data-driven and strategic individual with a profound understanding of customer success operations and adept at leveraging technology platforms, we want you! Our Revenue Operations team is expanding, and we invite you to be the next proactive, passionate member to...
-
Customer Success Operations Manager
4 weeks ago
Toronto, Canada AlayaCare Full time**About AlayaCare**: AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 600+ team members across Canada, US, Australia, and Brazil. We aim to...
-
Customer Success Operations Manager
1 month ago
Toronto, Canada CLIO Full timeWhat your team does: Revenue Operations has one jobto drive growth by accelerating our revenue-generating and revenue-retaining teams. We directly support Sales, Marketing, Channel, Customer Enablement and Customer Support by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient. Who you are: You will be...
-
Customer Success Operations Manager
6 days ago
Old Toronto, Canada T-Net British Columbia Full timeWe are currently seeking a Customer Success Operations Manager to join our Revenue Operations Team. This role is available to candidates in Vancouver, Calgary or Toronto. We're also open-minded to a remote employee across Canada.What your team does:Revenue Operations has one job-to drive growth by accelerating our revenue-generating and revenue-retaining...
-
Customer Success Operations Manager
1 week ago
Old Toronto, Canada T-Net British Columbia Full timeWe are currently seeking a Customer Success Operations Manager to join our Revenue Operations Team. This role is available to candidates in Vancouver, Calgary or Toronto. We're also open-minded to a remote employee across Canada.What your team does:Revenue Operations has one job-to drive growth by accelerating our revenue-generating and revenue-retaining...
-
Customer Success Operations Manager
2 weeks ago
Toronto, Ontario, Canada HiMama Full time**About HiMama and Our Mission: HiMama is improving learning outcomes for children aged zero to five. We are a social purpose business and certified B Corporation that connects families with the early childhood professionals who serve them. Our goal is to empower early childhood educators with affordable tools that enable them to improve developmental...
-
Customer Success Manager
4 weeks ago
Toronto, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** **Description** The Customer Success Manager will act as the primary interface between the customer...
-
Manager of Customer Success
2 weeks ago
Toronto, Canada MaintainX Full timeMaintainX is the world's leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's,...
-
Customer Success Manager
2 weeks ago
Toronto, Canada ResQ Full time**ResQ **was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers. Repair and...
-
Customer Success Manager
2 weeks ago
Toronto, Ontario, Canada SysAid Full timeSysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...
-
Customer Success Manager
2 weeks ago
Toronto, Ontario, Canada Equinix, Inc. Full timeEquinix is the world's digital infrastructure company, operating over 250data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the...
-
Manager of Customer Success
2 weeks ago
Old Toronto, Canada MaintainX Full timeMaintainX is the world's leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's,...
-
Manager of Customer Success
2 weeks ago
Old Toronto, Canada MaintainX Full timeMaintainX is the world's leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's,...
-
Manager, Customer Success
2 weeks ago
Toronto, Canada Resolver Full timeResolver operates as a hybrid workforce where you can work at home, in the office, or a mix of both. For this particular role we are looking for someone who wants to hang out with us in real life around twice per week._ As a Manager, Customer Success, you'll lead a team of Customer Success Managers to revenue and retention success, through coaching,...
-
Customer Success Manager
4 days ago
Toronto, Canada Float Financial Solutions Inc. Full timeWe’re looking for an outstanding and experienced Customer Success Manager to join Float - a team that’s building the best corporate card and spend management platform in Canada. As a Customer Success Manager, you’ll have complete ownership of your book of business. Float is proud to provide financial services to thousands of businesses across Canada,...
-
Customer Success Manager
3 weeks ago
Toronto, Canada Messagepoint Full time**Customer Success Manager** **About Us**: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business...
-
Customer Success Manager
2 weeks ago
Toronto, Ontario, Canada SysAid Full timeSysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.We're recognized as a leading innovator in the industry, featured in the Gartner Magic...
-
Customer Success Manager
4 weeks ago
Toronto, Canada MaintainX Full timeMaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and...
-
Customer Success Manager
1 month ago
Toronto, Canada SysAid Full timeSysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.We're recognized as a leading innovator in the industry, featured in the Gartner Magic...
-
Customer Success Manager
1 month ago
toronto, Canada SysAid Full timeSysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.We're recognized as a leading innovator in the industry, featured in the Gartner Magic...
