Field Services Representative

3 months ago

Winnipeg, Canada IMP Group Full time


Join Our Team

"Cascade Aerospace is one of Canada's leading specialty aerospace and defence contractors - a place where we do cool things for great customers" We invite you to consider a career with us - come, experience our creative, innovative, and performance-based company

The Field Services Representative (FSR Flight Systems) is a primary member of an integrated team working with various DND and Cascade personnel to improve aircraft serviceability on the front line by providing strong technical guidance and leadership in the resolution of immediate and long-term issues impacting the CC130H fleet.

The position enhances support to CC130H by embedding a highly knowledgeable Legacy Hercules expert with in the first line unit. This role is, therefore, directly tied to optimizing aircraft serviceability, reducing the number of Ops Restrictions on each aircraft, and assisting in the timely identification and resolution to Supply and Engineering issues. This position reports directly to Cascade's Director | DND Programs with direct liaison with the Project Manager. When not advising the resolution of immediate Aircraft On Ground (AOG) situations, the position is also responsible to investigate the root cause of repetitive or significant technical problems and to recommend corrective actions.

Primary workplace is in Winnipeg, Manitoba but candidate must be willing to travel with minimum advance notice.

The successful candidate must be willing to accept temporary assignments at any location, domestically or internationally, and be willing to consider hardship and hazardous areas as temporary duty assignments.

This position will require immediate Canadian Controlled Goods Program (CGP) clearance, therefore only Canadian Citizens or Permanent Residents will be considered at this time.

Working directly with the Canadian Forces (CF) 435 Squadron SAMEO, supporting aircraft availability to meet Canada's Search & Rescue commitment. This position is pivotal to finding resolutions to issues as they arise, including assisting squadron personnel in trouble shooting Primary Air Vehicle (PAV) related technical issues. Troubleshoot, conduct investigations, perform research and generate solutions for any and all C130 flight systems related issues. Work effectively with Cascade Aerospace Production Specialists, Supply Chain Management and Integrated Logistics Support, et al. to resolve technical issues that are affecting operations. Carry out investigations to determine the cause (and root cause if applicable) of repetitive or significant technical problems and recommend and/or initiate corrective actions. Liaise effectively with CF Sqn/Engineering Project Office personnel, CC130H WSM Office, and on-site CF and contractor representatives to resolve issues of significance. Participate in regular progress reviews and report on schedule and quality performance. Ensure compliance with all technical, regulatory, contractual, legislative and other Company and Customer stipulated requirements. Assess efficiency of resource utilization. Strive for continuous improvement and apply innovative techniques to benefit the program. Maintain superior customer relationships and communications. Ensure all assigned tasks are performed in accordance with Cascade Aerospace Human Resources safety and security policies and procedures. Perform other duties as assigned. Excellent communication skills: fluent verbal and written English is mandatory Exceptional interpersonal skills and customer relations Proven conflict resolution and negotiation skills Professional appearance and behaviour Proficient in use of computers and various Cascade and customer ADP systems (Microsoft suite, ADAM, CGCM, etc.) Holder of TCA AME License OR Military equivalency with type training for CC130H would be ideal Ideally, minimum five (5) years of technical experience on aircraft flight systems Ideally, minimum three (3) years of technical experience on C130 platform Capable of getting Canadian Controlled Goods Program (CGP) and Reliability Security Clearances.

Reasons To Apply

Employee retention and engagement is important to Cascade; we value our employees. Comprehensive benefits package provided. Extended benefits and the Employee Resilience Program (all 100% paid by Cascade) are offered after 3 months of employment and Pension matching after 6 months. ATO (Approved Training Organization) provides endorsement (type) training & development. Company-wide social events and family functions throughout the year. Relocation Package available for qualifying candidates.

About Cascade

Cascade Aerospace Inc. is a dynamic, privately-held Canadian specialty aerospace and defence contractor focused on providing long-term integrated aircraft support programs for Original Equipment Manufacturers (OEMs), military, government and commercial customers.

All employees are encouraged to realize their true potential and play an active role in fostering an environment of safety, quality, customer satisfaction and continuous improvement. We are a diverse organization that strives to be respectful and inclusive of everyone and to treat employees fairly and equally.

At Cascade Aerospace we strongly believe in the value of teaming - with our employees, our customers, our suppliers, and our communities. It is by "Teaming with the best" and working collaboratively with our many partners that we are able to offer custom-tailored solutions for each customer's unique requirements. Our value proposition is that we build enduring customer relationships, and our strategic focus is customer satisfaction. It is a driver in all our decisions. 

Cascade Aerospace is committed to the principle of Employment Equity. Creating an environment where diverse perspectives are valued begins with self-declaration. Count yourself in and self-declare by identifying which employment equity group(s) you belong to. In order to self-declare, please ensure to indicate this in your application, cover letter, or resume. 

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