Field Service Representative
2 weeks ago
Position Summary:
Responsible for delivering exceptional technical support to our customers. This includes acceptance and in-field service for bus deliveries, implementation of company policies, and assisting in warranty situations.
Key Responsibilities:
- Understand and apply New Flyer's core values in all work-related activities.
- Follow all applicable laws, arrive on time for assigned tasks, and adhere to New Flyer's travel policies.
- Operate and maintain service vehicles if provided, and organize and lead retrofit crews as assigned.
- Communicate assignment status daily via text or email to Regional Director, RPSM Team Lead, and RPSM.
- Assist suppliers in troubleshooting and perform retrofit work as assigned.
- Report all issues affecting New Flyer product or business to the RPSM.
- Maintain tracking documents as assigned and review the iBus website regularly.
Requirements:
- High School, Trade School, or equivalent.
- 5 years' work experience or equivalent.
- Diagnostics tools, hand tools, and certifications in transit bus electrical, mechanical, air system, hydraulic systems, HVAC systems, CAN/J1939, and 608.
- CDL license and ability to perform workman/mechanic duties.
About New Flyer:
New Flyer is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient, and reliable.
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