Field Service Representative

2 weeks ago


Winnipeg, Manitoba, Canada New Flyer Full time

Position Summary:

Responsible for delivering exceptional technical support to our customers. This includes acceptance and in-field service for bus deliveries, implementation of company policies, and assisting in warranty situations.

Key Responsibilities:

  • Understand and apply New Flyer's core values in all work-related activities.
  • Follow all applicable laws, arrive on time for assigned tasks, and adhere to New Flyer's travel policies.
  • Operate and maintain service vehicles if provided, and organize and lead retrofit crews as assigned.
  • Communicate assignment status daily via text or email to Regional Director, RPSM Team Lead, and RPSM.
  • Assist suppliers in troubleshooting and perform retrofit work as assigned.
  • Report all issues affecting New Flyer product or business to the RPSM.
  • Maintain tracking documents as assigned and review the iBus website regularly.

Requirements:

  • High School, Trade School, or equivalent.
  • 5 years' work experience or equivalent.
  • Diagnostics tools, hand tools, and certifications in transit bus electrical, mechanical, air system, hydraulic systems, HVAC systems, CAN/J1939, and 608.
  • CDL license and ability to perform workman/mechanic duties.

About New Flyer:

New Flyer is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient, and reliable.



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