Field Service Technician

7 months ago

Winnipeg, Canada Manrex Full time

**JOB DESCRIPTION OVERVIEW**

The Equipment assembly and repair Service Technician will be instrumental in the assembly, installation, troubleshooting, repair and maintenance of medication carts, and various automated equipment (hardware & software) in the field. This role also provides backup support to our Shipping Department on an as needed basis. A key part of this role is establishing and maintaining positive, proactive relationships with Manrex medication cart and automation customers.

**DUTIES AND RESPONSIBILITIES**

This team member must be organized, very detail oriented and mechanically inclined in order to succeed in this position. A results oriented, problem solver, dedicated to producing outcomes that are desired by both the customer and Manrex is required. Customer downtime for equipment is a critical problem and timely response as well as an urgency to solve problems quickly and accurately, is essential to this position’s responsibilities. Problems should be fixed effectively to avoid repeat problems for the clients.

**1. AUTOMATION EQUIPMENT.**
- Professionally implement installations, upgrades and repairs on-site at customer location
- Responsible for new installations of any hardware and software solutions including the set up and testing of required databases.
- After the sale of an automation system is complete, in conjunction with the Customer develop and implement the project plan to coordinate the entire installation process and phases, which includes configurations of the Manrex line of automated pharmacy systems, training of customers, identifying potential issues and resolving them.
- Assist Manrex Sales Representative’s during pre-installation / sales meetings to address technical questions.
- Work closely with the manufacturers’ Interface Engineers in setting up and testing interfaces to the hospital and pharmacy systems.
- Troubleshoot equipment from remote location using networking tools and software
- Responsible for the servicing and preventative maintenance of equipment in the field when needed
- Define training requirements for operators, technicians and operational procedures for preventative maintenance
- Continually evaluate/monitor and track the technical performance of the system.
- Troubleshoot hardware, software, interface and communication problems and coordinate the tasks necessary to solve them.
- Install upgrades as required.
- Track all customer interactions on Service Report spreadsheet and assist in the generation of all necessary reports and tracking systems
- When talking/traveling to customer locations look for opportunities to sell additional complimentary products
- Assist with product trial evaluations and/or trade shows.
- Provide feedback from customers on enhancing our machines and new product ideas
- Assist with our standards manuals to develop a more technically complete and user-friendly service manual

**2. MEDICATION CART PRODUCTION**
- Update scheduling of cart production weekly to ensure customer expectations are met.
- Update and notify Sales and Customer Service of any advancements or delays in the production schedule.
- Creation and processing of work orders related to carts and cart accessories.
- Maintain and keep current all ISO cart assembly procedures. All proposed changes are to be reviewed and approved by the Customer Service & Operations Manager
- Assembling all carts in-house from start to finish according to the ISO procedures.
- Coordinate with purchasing regarding replacement keys/parts related to carts.
- Service calls in the field (mainly the Winnipeg area) as required.
- Ensure all tools are properly cared for and put away upon completion of maintenance or repair.
- Ensure Cart parts are properly inventoried, labelled, and stored in the correct location.
- Ensure any communication regarding cart production, including vendor communications and other team members is done on a daily basis and documented as required.
- responsible assisting in the return of defective or non-conforming medication cart materials vendors.

**3. RESEARCH & RECOMMENDATIONS**

The team member is also required to research and suggest new automation equipment lines that Manrex may want to add to their portfolio using their experience and knowledge of the market to analyse the market potential for the new equipment and reporting their research to the management team.

**ISO**

Manrex is ISO certified and incumbent must be familiar with ISO procedures and standards. Initiates and creates work related document and processes relating to this position in coordination with the Customer Service & Operations Manager.

**OTHER DUTIES AS REQUIRED**
- Additional functions and requirements maybe assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

**EXPERIE

  • Field Service Technician

    6 months ago

    Winnipeg, Canada Greatwest Maintenance Service Full time

    Field service technicians with GWM are responsible for the repair and maintenance of material handling equipment in and around the Winnipeg area. Automotive and heavy duty mechanics experience considered an asset Forklift mechanic experience is an asset. Valid drivers license required Company vehicle, fuel card and cell phone are provided Great...

  • Field Service Technician

    3 months ago

    Winnipeg, Canada VKAM Automation & Security Systems Ltd Full time

    Description: We are searching for a detail-oriented, dependable technician to join our growing team. The technician's responsibilities include monitoring and servicing CCTV and network systems, diagnosing problems and troubleshooting equipment, running tests, and completing reports, updating, and improving existing systems, and repairing or replacing faulty...

  • I.t Field Service Technician

    3 months ago

    Winnipeg, Canada MBI I.T. Services Full time

    **Duration**: 1 YEAR( possibility for extension depending on job performance). **I.T. Field Service Technician job responsibilities**: - Maintains, troubleshoots, and repairs computer systems, hardware and computer peripherals. - Documents, maintains, upgrades or replaces hardware and software systems. - Supports user account information including rights,...

  • Field Service Technician

    6 months ago

    Winnipeg, Canada Tria Products LTD Full time

    Tria Products is a manufacture of concrete batch plants. Our work requires travel over across Canada and Northern USA. A qualified candiate will be reuqired to assist alongside a technician for training for 6-12 months. - Dedicated and skilled Field Technician with experience in the construction industry. Proven track record of delivering technical support...

  • I.T Field Service Technician

    3 months ago

    Winnipeg, Canada MBI I.T. Services Full time

    We are currently hiring for a contract I.T Field Service Technician job in Winnipeg, MB. You must have 1-3 years of experience in this role and have a strong knowledge of Windows 7. Experience on Desktop Support, Laptops, Servers, Printers, Hardware Support, and IMAC. POS experience is a plus but not required. The ideal candidate would have good...

  • I.T Field Service Technician

    3 months ago

    Winnipeg, Canada MBI I.T. Services Remote Work Freelance Full time $28 - $30

    We are currently hiring for a contract I.T Field Service Technician job in Winnipeg, MB. You must have 1-3 years of experience in this role and have a strong knowledge of Windows 7. Experience on Desktop Support, Laptops, Servers, Printers, Hardware Support, and IMAC. POS experience is a plus but not required. The ideal candidate would have good...

  • Field Service and Installation Technician

    2 weeks ago

    Winnipeg, Canada Shermco Industries Full time

    p>Since 1974, Shermco has become North America’s largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Add to that our Professional Engineering Group, Rotating Machinery Division, Renewable Energy Services, and Field Repair and local Repair...

  • Field Service Technician

    7 months ago

    Winnipeg, Canada PepsiCo Full time

    Overview: **The Role: Field** **Service Technician** **Job Type**: ***Full - Time, Permanent **Hours**: ***40 hrs/ week and 8hrs on call **Shift**:Day shift **Schedule**: Mon - Fri **Pay Rate**:$33.44/ hr **Sign in Bonus**:$ 3 000 **Responsibilities**: - Member of a dynamic, fast-paced service team - Perform service repairs and preventative...

  • Field Service Technician

    6 months ago

    Winnipeg, Canada ADVANCED LEVEL ROOFING Full time

    Field Service Technician Overview: Join our team as a Field Service Technician where you will play a crucial role in various repairs. If you think you are a handyman, this is the job for you! **Requirements**: - Driver License with good abstract. - Great communication skills. Must have great construction knowledge in trades such as: Roofing Vinyl...

  • Field Service Technician Iii

    6 months ago

    Winnipeg, Canada Moneris Solutions Full time

    The future of payments is evolving and we're leading the way at Moneris. As Canada's #1 payment processor, we're boldly re-imagining commerce. Together, we deliver world-class solutions and experiences to enable all businesses to thrive, and our teams are at the centre of our success. This is why enable our people with a culture built on finding...

  • Field Service Technician

    3 months ago

    Winnipeg, Canada NCR Full time

    About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...

  • Field Service Technician

    6 months ago

    Winnipeg, Canada Amada Canada Ltd Full time

    **Position Overview** Amada, a global leader in the machine tool business, is currently seeking Field Service Technicians in Western Canada and offers a competitive compensation package with benefits and a signing bonus. **Duties and Responsibilities** - Talk to customers and schedule service calls. - Install, troubleshoot and repair CNC Machines. - Train...

  • Field Service Technician

    3 months ago

    Winnipeg, Canada Amada Canada Ltd Full time

    **Position Overview** Amada, a global leader in the machine tool business, is currently seeking a Field Service Technician and offers a competitive compensation package with benefits. **Duties and Responsibilities** - Talk to customers and schedule service calls. - Install, troubleshoot and repair CNC Machines. - Train customers on operation and...

  • Field Service Technician

    6 months ago

    Winnipeg, Canada Amada Canada Ltd Full time

    **Position Overview** Amada, a global leader in the machine tool business, is currently seeking Field Service Technicians in Western Canada and offers a competitive compensation package with benefits and a signing bonus. **Duties and Responsibilities** - Talk to customers and schedule service calls. - Install, troubleshoot and repair CNC Machines. - Train...

  • Field Service Technician Specialist

    3 days ago

    Winnipeg, Manitoba, Canada International Game Technology Full time

    Estimated salary: $80,000 - $120,000 per year.Company OverviewInternational Game Technology (IGT) is a leading provider of gaming solutions worldwide. With a presence in over 100 countries, we deliver entertaining and responsible gaming experiences for players across various channels and regulated segments.Job DescriptionThe Field Service Technician...

  • Field Service Technician-winnipeg

    6 months ago

    Winnipeg, Canada Cummins Inc. Full time

    **Field Service Technician-Winnipeg** **Description** We are looking for a talented Field service technician to join our team in Winnipeg. In this role, you will make an impact in the following ways: - Completes preventative maintenance and/or basic repair activities on engines and related components at the customer site with mínimal direction. -...

  • Field Service Technician

    2 months ago

    Winnipeg, Canada Inspiretci Full time

    Our client, a world leader in machine tools is looking for a Field Service Technician.  The incumbent will be responsible for installing, training customers on, and repairing CNC sheet metal fabrication machines, including laser systems.  This role involves handling customer inquiries, managing our own schedule, and being available for flexible hours to...

  • Field Service Technician

    2 months ago

    Winnipeg, Canada Manitoba Possible. Full time

    **We are** Manitoba Possible. We believe an inclusive and accessible society is possible. That is why we work together to eliminate barriers to full and equal participation. Manitoba Possible provides programs and services throughout the province. The way we do that is by working collaboratively, diversifying in every way possible, and innovating at every...

  • Field Service Technician

    6 months ago

    Winnipeg, Canada Smartrend Manufacturing Group Full time

    **FIELD SERVICE TECHNICIAN** **WHO WE ARE** As one of Manitoba’s fastest growing companies, Smartrend Manufacturing Group (SMG), Inc. through our various divisions, is increasing safety in the school bus industry and reducing emissions in the electric vehicle charge systems arena. We work on exciting, patented, innovative technology that impacts our...

  • Irrigation Service Technician

    6 months ago

    Winnipeg, Canada Superb Sprinkler Service Full time

    Superb Sprinkler Service has been Winnipeg's Leader in automatic underground irrigation systems for the residential, commercial, and playing field industries since 1957. We are positioned to expand our operations and are looking for GREAT employees to take EXCELLENT care of our well established customer base. This is a great opportunity for a rewarding...