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Lead Infrastr Engineer

4 months ago

Calgary, Canada Mphasis Full time

Position Title- Deskside Support

Location- Toronto, ON

Job Summary –

Reporting to the IT Manager, the Technical Support Analyst is responsible for providing Network & remote deskside support and maintenance within the organization’s desktop computing environment.

Within the scope of this position, the incumbent takes on a key role to continually provide an environment promoting a culture of client safety and freedom from harm and injury

Years of experience needed –

3 years IT Help Desk Experience Hands-on Level 2 Network & desk side support experience

Technical Skills:

Strong hands-on experience on Network troubleshooting & remote deskside supportTo perform on-site analysis, diagnosis, and resolution of complex server/workstation/network problems and recommend and implement corrective solutions, including repair for remote users as needed.To troubleshoot facility connectivity to Head Office through means of conversation with Internet Provider.To administer and resolve issues with associated end-user workstation networking software products.To ensure all machines in community have connectivity to the network and arrange for wiring to be completed when required.To develop and maintain an inventory of hardware and software for each community covered.To accurately document all issues and actions taken to resolve.Assess the needs and recommend solutions to improve productivity within the community.Develop and maintain standards and documentationDue the nature of the work some evening and weekend work will be required.On call rotation may be requiredHands-on Level 2 desk side support experience with configuring and troubleshooting of software, hardware, network systems and various end user devices.Ability to manage a mixed workload of proactive management activities and reactive operational support activitiesKnowledge of call quality monitoring, Help Desk practices, root cause analysis.Experience in the use of the Office365 & Microsoft Azure. MOUS certification an asset.Knowledge of MDM an assetAdministration and troubleshooting of printersExcellent technical knowledge of PC and network hardwareAbility to conduct research into PC/Software issues and products as required using Internet as main search toolEffective interpersonal skills and relationship-building skillsStrong oral and written communication skills, Participate as a strong, collaborative team playerExcellent organization skills, proven analytical abilities and decision-making capabilitiesWillingness to travel to AgeCare sites as needed

Certifications Needed:

Network CCNAMOUS certification an assetCertificate in computer science