Front Desk Supervisor

2 weeks ago

Edmonton, Canada Holiday Inn Express Edmonton South Full time
Job Summary:
Holiday Inn Express & Suites Edmonton South is currently hiring a Front Office Supervisor for full-time to supervise the daily front office duties and front desk team. You will be responsible for insuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Greet guests, perform all check-in and check-out functions, disburse room keys and inform guests about hotel amenities, facilities and services. Accommodate guest requests, answer telephones, making reservations post charges and handle cash and credit card transactions. A delivery of highest guest satisfaction disposition is mandatory.

Responsibilities and Duties:
  • Assist the Front Office Manager on daily hotel operations of all areas of the hotel, oversee, develop departmental liaison on interdepartmental standards with Front Office, Night Audit, Reservations, Food & Beverage Department, Housekeeping Department and Maintenance Department.
  • Oversee the Front Office department and provide support and leadership to all staff, develop and monitor operation and culture of the department, also covering the front desk shift where needed.
  • Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service.
  • Handle guest complaints and comments in a professional manner and provide the follow up required to co-workers and Managers.
  • Able to instruct, direct and take control in emergency situations.
  • Conduct training regarding safety, hotel procedures and service guidelines.
  • Fulfill Manager on Duty responsibilities.
  • Build, engage and empower a strong service oriented team and create a positive work environment with all hotel staff.
  • Responsible of all meeting contracts, arrangements of facilities.
  • Prepare daily, weekly and monthly reports.
  • Maintain responsibility and accountability for the hotel property and the safety of guests, and have authority for the hotel operations while on duty.
  • Achieving and maintaining necessary Heartbeat Satisfaction Scores throughout the year.
  • Ensuring the safety and well being of our guests and colleagues by maintaining knowledge of crisis and emergency procedures; as well as Fire Panel /Evacuation procedures.
  • Maintain Holiday Inn Express & Suites Edmonton South standards, InterContinental Hotels brand standards, policies and procedures.
  • Maintain hotel’s operating budget, costs and expenditure.
  • Notify the Front Office Manager of any unusual incident as instructed or otherwise deemed necessary regarding operation and/or safety & security of the hotel and guest.

Requirements:
  • Minimum 2-3 years hotel front office experience required and must be flexible to work.
  • Must be hands on management; present a professional attitude always.
  • Able to work shifts on any day is absolutely required including weekends and holidays.

Job Type: Full-time
Pay: $18.00-$20.00 per hour
Expected hours: 40 per week
Schedule:
  • 8 hour shift
  • Evening shift
  • Monday to Friday
  • Morning shift
  • Night shift
  • On call
  • Weekends as needed
Work Location: In person

  • Front Desk Supervisor

    1 month ago

    Edmonton, Canada Pomeroy Lodging Full time

    We are looking for a Front Desk Supervisor to join our team! If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you! Job Description As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest. Your...

  • Front Desk Supervisor

    1 month ago

    Edmonton, Canada Pomeroy Lodging Full time

    We are looking for a Front Desk Supervisor to join our team! If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you! Job Description As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest. Your...

  • Front Desk Supervisor

    1 month ago

    Edmonton, Canada Pomeroy Lodging Full time

    We are looking for a Front Desk Supervisor to join our team! If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you! Job Description As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest. Your...

  • Front Desk Supervisor

    1 month ago

    Edmonton, AB, Canada Pomeroy Lodging Full time

    We are looking for a Front Desk Supervisor to join our team! If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you! Job Description As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest. Your...

  • Front Desk Agent

    2 days ago

    Edmonton, Canada Fairfield Edmonton Airport Full time

    We are seeking a dynamic Front Desk Agent to join our busy team. Our team understands the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven. **JOB REQUIREMENTS**: - The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to...

  • Front Desk Representative

    4 weeks ago

    Edmonton, Canada University of Alberta Full time

    **VFO CS Administration**: - Competition No. **S103949305** - Posting Date **Jan 10, 2023** - Closing Date **Jan 17, 2023** - Position Type **Full Time - Operating Funded** - Salary Range **$39,599 to $52,694 per year** - Grade **05** - Hours **35** This position is a part of the Non-Academic Staff Association (NASA). This position has a term...

  • Front Desk Administrator

    1 month ago

    Edmonton, Canada Civeo Full time

    Civeo is a global workforce accommodation specialist that helps people maintain healthy, productive and connected lives while living and working away from home. Our unique approach focuses on guest wellbeing, operational efficiency, community building and a property development mindset - making us a leading provider of accommodation solutions. **Key...

  • Front Office Supervisor

    1 month ago

    Edmonton, Canada Ramada by Wyndham Edmonton South Full time

    **Front Office Supervisor** **Ramada by Wyndham Edmonton South** At **Ramada by Wyndham Edmonton South**, we pride ourselves on delivering exceptional experiences to our guests through our commitment to excellent service. We are currently seeking a **Front Office Supervisor **to lead our front office team. This role is pivotal in ensuring our guests receive...

  • Front Desk Agent/night Auditor

    1 month ago

    Edmonton, Canada Best Western Cedar Park Inn Full time

    **Best Western Cedar Park Inn is looking for a Front Desk Agent/ Night Auditor. You will be responsible for providing a welcoming and friendly guest experience to everyone staying with us.** **What will I be doing?** - Provide friendly, customer-oriented service - Register arriving guests and process check-outs - Provide information on hotel facilities and...

  • Front Desk Agent/night Auditor

    4 weeks ago

    Edmonton, Canada Best Western Cedar Park Inn Full time

    **Best Western Cedar Park Inn is looking for a Front Desk Agent/ Night Auditor. You will be responsible for providing a welcoming and friendly guest experience to everyone staying with us.** **What will I be doing?** - Provide friendly, customer-oriented service - Register arriving guests and process check-outs - Provide information on hotel facilities and...

  • Front Desk Agent

    3 weeks ago

    Edmonton, Canada Pomeroy Lodging LP Full time

    We are looking for a Front Desk Agent to join our team!Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you! Job DescriptionAs a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are...

  • Front Desk Agent

    1 month ago

    Edmonton, Canada Travelodge Edmonton West Full time

    As a front desk agent, you will maximize guest experience from check-in to check-out. **Duties**: - Greet guests upon arrival - Provide exceptional guest service at check in, check out, and during guests' stays - Record client information in the internal database and process payments - Answer telephones and make reservations - Perform light housekeeping...

  • Front Desk Agent

    1 month ago

    Edmonton, AB, Canada Pomeroy Lodging Full time

    We are looking for a Front Desk Agent to join our team! Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you! Job Description As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you...

  • Front Desk Receptionist

    1 month ago

    Edmonton, Canada Everest Auto Full time

    **Schedule**: **Monday-Friday 12pm-5pm Must have the flexibility to work additional hours on occasion** **Responsibilities**: - Greet and welcome clients in a friendly and professional manner - Answer phone calls, schedule appointments, and manage the front desk - Assist with client registration and check-in process - Maintain client records and update...

  • Front Desk Agent

    1 week ago

    Edmonton, Canada Dogtopia Northwest Edmonton Full time

    Dogtopia is the leading destination for dog daycare, boarding and spa services. Founded in 2002, Dogtopia is an early pioneer and innovator in the pet services industry. With an emphasis on education, exercise and safe socialization for dogs, pet parents have the assurance of leaving their furry family members in the hands of trained professionals. Dogtopia...

  • Front Desk

    1 month ago

    Edmonton, Canada Touchmark Full time

    Front Desk Receptionist - Casual position (mainly for night and weekend shifts) Do you have a passion for providing the best to your guests and your customers? Do you enjoy being the face of an organization - the first person that people encounter when they call or visit your workplace? If this sounds like you, we would love to talk with you about the...

  • Front Desk Agent

    1 month ago

    Edmonton, Canada Blueprint Condominium Management Full time

    Are you a customer service superstar with a passion for fast-paced environments? Are you ready to take on a pivotal role that combines excellent communication skills with efficient property management? If so, we have the perfect opportunity for you at Blueprint Condominium Management! **About Us**:At Blueprint Condominium Management, we take pride in...

  • Guest Experience

    1 month ago

    Edmonton, Canada Fitset Ninja Full time

    Looking for a fun part-time job working with an amazing team, supporting kids to build their athletic and mental fitness? Fitset Ninja is looking for enthusiastic, engaging front desk staff. Do you love customer service? Join our team! **What’s Ninja?** Ninja is short for ninja obstacle course racing. It is similar to what you see on the show American...

  • Guest Experience

    4 weeks ago

    Edmonton, Canada Fitset Ninja Full time

    Looking for a fun part-time job working with an amazing team, supporting kids to build their athletic and mental fitness? Fitset Ninja is looking for enthusiastic, engaging front desk staff. Do you love customer service? Join our team! **What’s Ninja?** Ninja is short for ninja obstacle course racing. It is similar to what you see on the show American...

  • Front Desk Receptionist

    1 month ago

    Edmonton, Canada Bruce Stewart's Auto Repair Centre Full time

    **About us** Bruce Stewart's Auto Repair Centre is a small business in Edmonton, AB T6B 0B2. We have been in business since 1990 and have a strong client base. Our work environment includes a clean and modern work area. '''Duties''' - Greet and welcome visitors in a professional and friendly manner - Answer and direct phone calls to the appropriate...