Lodge Manager

3 days ago

Edmonton, Canada BLACK DIAMOND GROUP Full time

Duties and Responsibilities

Stay in camp to manage all aspects of the lease and lodge Provide courteous and professional customer service at all times Develop and maintain a positive working relationship with client and catering representatives Liaise and communicate with Black Diamond maintenance and construction personnel Oversee the day-to-day operation of the Front Desk, Commissary, and Maintenance personnel Ensure daily reports are accurate and are completed and submitted to clients and Black Diamond in a timely manner Oversee the master key control Receive, log and facilitate maintenance requests and reservations Oversee the supply and maintenance of recreational, entertainment and fitness centre equipment Submit accurate and completed charge sheets to client for approval Send approved client and caterer signed charge sheets to the logistics’ office on a weekly basis Compile and maintain an accurate rolling three month forecast of incoming business on a daily basis Acknowledge and address all camp concerns in a timely manner Conduct formal investigations and complete Incident “Flash Report” on all Health, Safety & Environment issues including near misses, minor medical, etc. Oversee the implementation, operation and ongoing education of guests and employees with respect to the Fire Warden Program Facilitate and oversee the distribution of weekly charge sheets Control and manage lodge operating expenditures Attend operations meetings as required with caterers, contractors and clients Ensure adequate levels of consumables are on site including water, propane, food, beverage, and sewage is removed as necessary Ensure safety meetings are held and attend contractor meetings daily whenever possible Be present during meal service times to ensure standards of service are being met or exceeded Send time liaising with guests to elicit feedback regarding the quality of the meal, ambience, service, ideas for improvement, etc. Inspect rooms, recreational facilities, food service/preparation areas, property exterior, property perimeter, generators, tanks, water treatment plant, etc. Track and charge casual meals and rig boxes as per the clients’ direction and Black Diamond contract Assist in the development of new policies and procedures as necessary Conduct a formal investigation in a timely manner for any employee-related issues that may arise Prepare reports and analysis using Infinity and/or Orissa system on a regular basis As needed, use Infinity or Orissa system in checking-in and/or checking-out guests/clients Ensure adherence to all existing and relevant Provincial or Federal legislation and regulations concerning fire and life safety, hygiene, public health, employment, etc. Travel to site and other locations as required or at least 10% of time Qualifications Experience in a management role in remote Workforce Housing operations, hotel/hospitality management, accommodations, or equivalent industry experience Experience with hotel property management such as Infinity and/or Orissa and Point of Sale systems is an asset Experience in motivating, mentoring and developing employees in difficult and challenging work environments Outstanding written and verbal communication skills Exceptional organizational skills A self-starter who is able to work under minimal supervision Willing to participate and upgrade training certifications including food safe, general safety and relevant courses Working knowledge of Microsoft Office but not limited to MS Word, Excel, and Outlook A valid Class 5 driver’s license with a clean driving abstract Certified Hospitality Supervisor (CHS) designation from the American Hotel and Lodging Association, or any equivalency, is an asset Working Conditions Work hours vary between 10- and 12-hour days (depending on camp or lodge) Work shifts vary between 21 days on and 7 days off, or 14 days on and 7 days off (depending on lodge assignment) Frequently exposed to noise and a regular flow of people around the office May be under time constraints due to payroll deadlines, weekly/month/quarter/year end deadlines Frequently exposed to extreme weather conditions Physical Requirements Must be able to work in extreme weather conditions Work will require some lifting of up to 22 Kg (50 lbs.) Varying between sitting, standing, and walking all day Black Diamond Camps & Lodging is a business unit of Black Diamond Group. Black Diamond rents and sells modular space solutions and workforce accommodation solutions to customers in Canada, the United States and Australia. In North America, we also provide specialized field rentals to oil and gas industries. We serve diverse sectors including oil and gas, mining, power, construction, engineering, military, government, and education.

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