Lodge Manager

5 days ago

Edmonton, Canada Black Diamond Group Full time

Black Diamond Camps & Lodging rents, leases and sells premium, remote workforce accommodations and provides full turnkey services, including remote facilities, catering, and hospitality management to customers in North America. Lodges feature executive and VIP-style accommodations, state-of-the-art industrial kitchen and dining facilities, recreation facilities, and internet connectivity.

We offer a career, not a job in an environment known for strength, flexibility, and brilliance. Like a diamond we look for people who will grow stronger and shine brighter in a fast paced and challenging environment.

**We have a full-time position for a Lodge Manager **who will be** **responsible for the efficient day-to-day coordination, direction, and management of all aspects of your lodge operations. You will oversee and provide professional and best-in-class quality, service, direction and communication to our clients, guests, employees, caterers, and sub-trades. You will also mentor, coach, develop and lead your team while promoting a positive Black Diamond experience. Implicit in this position is adherence to and focus on Health, Safety, and the Environment as they relate to all our operations.

**Duties and Responsibilities**
- Stay in camp to manage all aspects of the lease and lodge
- Provide courteous and professional customer service at all times
- Develop and maintain a positive working relationship with client and catering representatives
- Liaise and communicate with Black Diamond maintenance and construction personnel
- Oversee the day-to-day operation of the Front Desk, Commissary, and Maintenance personnel
- Ensure daily reports are accurate and are completed and submitted to clients and Black Diamond in a timely manner
- Oversee the master key control
- Receive, log and facilitate maintenance requests and reservations
- Oversee the supply and maintenance of recreational, entertainment and fitness centre equipment
- Submit accurate and completed charge sheets to client for approval
- Send approved client and caterer signed charge sheets to the logistics’ office on a weekly basis
- Compile and maintain an accurate rolling three month forecast of incoming business on a daily basis
- Acknowledge and address all camp concerns in a timely manner
- Conduct formal investigations and complete Incident “Flash Report” on all Health, Safety & Environment issues including near misses, minor medical, etc.
- Oversee the implementation, operation and ongoing education of guests and employees with respect to the Fire Warden Program
- Facilitate and oversee the distribution of weekly charge sheets
- Control and manage lodge operating expenditures
- Attend operations meetings as required with caterers, contractors and clients
- Ensure adequate levels of consumables are on site including water, propane, food, beverage, and sewage is removed as necessary
- Ensure safety meetings are held and attend contractor meetings daily whenever possible
- Be present during meal service times to ensure standards of service are being met or exceeded
- Send time liaising with guests to elicit feedback regarding the quality of the meal, ambience, service, ideas for improvement, etc.
- Inspect rooms, recreational facilities, food service/preparation areas, property exterior, property perimeter, generators, tanks, water treatment plant, etc.
- Track and charge casual meals and rig boxes as per the clients’ direction and Black Diamond contract
- Assist in the development of new policies and procedures as necessary
- Conduct a formal investigation in a timely manner for any employee-related issues that may arise
- Prepare reports and analysis using Infinity and/or Orissa system on a regular basis
- As needed, use Infinity or Orissa system in checking-in and/or checking-out guests/clients
- Ensure adherence to all existing and relevant Provincial or Federal legislation and regulations concerning fire and life safety, hygiene, public health, employment, etc.
- Travel to site and other locations as required or at least 10% of time

**Qualifications**
- Experience in a management role in remote Workforce Housing operations, hotel/hospitality management, accommodations, or equivalent industry experience
- Experience with hotel property management such as Infinity and/or Orissa and Point of Sale systems is an asset
- Experience in motivating, mentoring and developing employees in difficult and challenging work environments
- Outstanding written and verbal communication skills
- Exceptional organizational skills
- A self-starter who is able to work under mínimal supervision
- Willing to participate and upgrade training certifications including food safe, general safety and relevant courses
- Working knowledge of Microsoft Office but not limited to MS Word, Excel, and Outlook
- A valid Class 5 driver’s license with a clean driving abstract
- Certified Hospitality Supervisor (CHS) designation from the American Hotel and Lodging Association,

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