Lodge Clerk

6 months ago

Edmonton, Canada Black Diamond Group Full time

Black Diamond Camps & Lodging rents, leases and sells premium, remote workforce accommodations and provides full turnkey services, including remote facilities, catering, and hospitality management to customers in North America. Lodges feature executive and VIP-style accommodations, state-of-the-art industrial kitchen and dining facilities, recreation facilities, and internet connectivity.

We offer a career, not a job, in an environment known for strength, flexibility, and brilliance. Like a diamond we look for people who will grow stronger and shine brighter in a fast paced and challenging environment.

We have seeking a full-time **Lodge Clerk **who will oversee and facilitate the day-to-day functions of the front desk including the administration and check in/out of guests and arrangement of our guests’ food, beverages and accommodations. You will interact and coordinate with internal and external customers, and you always provide exceptional customer service. You are a champion and advocate for constant adherence and focus on Health, Safety, and Environmental standards and regulations as they relate to all our operations. You thrive in a team environment offering a positive and professional friendly attitude.

**Duties and Responsibilities**
- Clerical duties, including filing
- Check-in and check-out of guests and administration of all paperwork, forms, and room keys
- Issuance of meal cards and room keys and controls of both
- Creation of signage specific to the lodge
- Maintain accuracy of charge sheet
- Daily update of board account using Property Management Software such as Infinity and/or Orissa and walk down sheets
- Verify that rooms marked as check-outs are cleaned and ready to sell
- Physically check and resolve discrepancies between Property Management Software such as Infinity and/or Orissa and walk down sheets
- Generate and submit daily reports to clients and Logistics office
- Receive, log, and facilitate maintenance requests and reservations
- Sign in and out of recreational equipment as required
- Provide late check-in information to Security on night shift
- Maintain stationery inventory and submit weekly order to Logistics Office
- Liaise with Security as necessary by providing dorm reports
- Produce dorm list and conduct radio check
- Maintain Master Key control and administer daily issuance of master keys to housekeeping staff
- Daily upkeep of safety and general information boards throughout camp/lodge
- Log and report all Lodge concerns in a timely manner
- Partner with the Lodge Manager any untoward incident or uncontrollable situations

**Qualifications**
- Experience with hotel Property Management Systems such as Infinity or Orissa or any equivalent or relevant software is an asset
- Working knowledge of Microsoft Office, but not limited to Word, Excel and PowerPoint
- Outstanding written and verbal communication and organizational skills
- A team player who is also able to work under mínimal supervision (e.g. night shifts)
- Willing to participate and upgrade training certifications including food safe, general safety and relevant courses

**Working Conditions**
- Work hours are 10 hours a day and can be straight shift or split shift (depending on lodge)
- Work shifts are 21 days on and 7 days off or 14 days on and 7 days off (depending on lodge and in compliance with existing Provincial Employment Standards) and include nights and days
- Frequently exposed to noise and a regular flow of people around the office
- Frequently assigned changing priorities
- May be under time constraints due to payroll deadlines, weekly/month/quarter/year end deadlines
- Frequently exposed to extreme weather conditions

**Physical Requirements**
- Work in extreme weather conditions
- Work will require some lifting of up to 22 Kg (50 lbs.)
- Varying between sitting, standing, and walking all day

Black Diamond Camps & Lodging is a business unit of Black Diamond Group. Black Diamond rents and sells modular space solutions and workforce accommodation solutions to customers in Canada, the United States and Australia. In North America, we also provide specialized field rentals to oil and gas industries. We serve diverse sectors including oil and gas, mining, power, construction, engineering, military, government, and education.

**We are an Equal Opportunity Employer**

At Black Diamond, our value of respect in the workplace is founded on seeing diversity as a strength, being inclusive and fostering collaboration. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

Company: Black Diamond Group

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