Platform Reliability Engineer

6 months ago

Kitchener, Canada Manulife Full time

Job Description

Join our Global Technology Services Management and Support Team

We’re looking for Associate Platform Engineer(s) : specifically, someone who is passionate about building solutions that makes life better for others, enabling visibility and comprehension of application health and performance; motivated by opportunities to automate processes to improve system reliability and

customers' experience; to experiment with new technologies and guide others.

Our team provides consulting and education on reliability practices to other teams, creates new tools and finds innovative ways to surface operational data and simplify the lives of our fellow colleagues. We are an integral part of the transformation to be a data-driven organization

How will you contribute:

• Collaborating with other teams to provide application monitoring strategy.

• Building and setting up monitoring (Synthetics, APM, Infrastructure) within our Monitoring Platform.

• Building new application monitors, dashboards, and creative solutions.

• Creating automation solutions using scripting languages using APIs.

• Using problem solving skills in concert with tooling to help uncover application issues and perform root cause analysis.

• Create visibility of our myriad of data and help our partners understand this data.

• Supporting and enhancing our current toolset.

• Promoting reliability engineering within our team and beyond.

• Handling communications with our allies in the business to ensure information is comprehensive to technical and non-technical members.

• Maintaining positive relationships with many internal teams.

• Adapting to evolving priorities.

Experience and Skills:

• 1+ years experience working in a technical role in IT (including co-op experiences)

• Coding experience with NodeJS or JavaScript.

• Scripting experience with languages such as PowerShell or Python.

• Experience with monitoring tools: New Relic, Dynatrace, CA APM, PRTG.

• Data driven and be passionate about using data to advance our effectiveness and enable superb customer experiences.

• Dedicated and able to work independently with a continuous learning approach.

• A focus and aim for creating excellent customer experiences.

• Innovation, adaptability and curiosity.

• Clear, concise, tactful communication skills.

• Caring for your fellow team mates. Our team is a unit that cares for one another and collaborates together.

Nice to Haves:

• Jenkins, GIT, automation tools.

• Devo, Azure, Docker, Kubernetes.

• Experienced with mentoring with leadership skills.

• Familiarity and knowledge with AI Operations tooling such as Moogsoft.

• Understanding of Reliability Engineering and the benefits of it.

• A sense of humor because our team likes to have fun

• Vendor management skills.

• Adapt to change and overcome barriers.

• An understanding of the Financial Services or Insurance Industry and/or Large Enterprise knowledge

• Any ITIL™ Foundations or Practitioner level certifications (especially Support Operations)

What can we offer you?  

A competitive salary and benefits packages.  A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.  A focus on growing your career path with us.  Flexible work policies and strong work-life balance.  Professional development and leadership opportunities. 

Our commitment to you:  

Values-first culture 
We lead with our Values every day and bring them to life together. 

Boundless opportunity 
We create opportunities to learn and grow at every stage of your career. 

Continuous innovation 
We invite you to help redefine the future of financial services. 

Delivering the promise of Diversity, Equity and Inclusion  
We foster an inclusive workplace where everyone thrives. 

Championing Corporate Citizenship 
We build a business that benefits all stakeholders and has a positive social and environmental impact. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

  • Platform Reliability Engineer

    6 months ago

    Kitchener, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    Description Join our Global Technology Services Management and Support Team! We’re looking for Associate Platform Engineer(s) : specifically, someone who is passionate about building solutions that makes life better for others, enabling visibility and comprehension of application health and performance; motivated by opportunities to automate...

  • Platform Reliability Engineering Specialist

    2 weeks ago

    Kitchener, Ontario, Canada Manulife Full time

    About the RoleWe are seeking a highly skilled Platform Reliability Engineer to join our Global Technology Services Management and Support Team.The successful candidate will be passionate about building solutions that make life better for others, enabling visibility and comprehension of application health and performance. They will be motivated by...

  • Senior Machine Learning Platform Engineer

    2 weeks ago

    Kitchener, Canada Faire Full time

    About FaireFaire is an online wholesale marketplace built on the belief that the future is local - independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving...

  • Senior Software Engineer, AI Eng Data Platform

    4 weeks ago

    Kitchener, Canada Dialpad Full time

    About Dialpad Ai that means business Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline...

  • Software Engineering Specialist

    2 weeks ago

    Kitchener, Ontario, Canada Dialpad Full time

    About the RoleWe are seeking a talented Software Engineer to join our global Engineering team in Vancouver, Canada. This full-time, hybrid position offers the opportunity to work alongside seasoned professionals on impactful projects and take ownership of a large portion of the product.As a Software Engineer at Dialpad, you will be responsible for rapidly...

  • Director of Engineering Operations

    4 weeks ago

    Kitchener, Ontario, Canada Mxv Full time

    About MxvMxv is a cutting-edge technology company that aims to revolutionize the way businesses manage employee experience. As a key player in this journey, we are seeking a highly skilled and experienced VP, Engineering to join our team.Role OverviewThe VP, Engineering will be responsible for leading the engineering efforts at Mxv, working closely with the...

  • Billing Engineer

    4 weeks ago

    Kitchener, Ontario, Canada Dialpad Full time

    About Dialpad's Billing TeamWe pioneered the first AI-powered customer communications platform that serves as the secure foundation for all Dialpad products.Our team is given the opportunity to take ownership of a large portion of the product where they're able to see immediate results.Combining natural language processing and artificial intelligence with...

  • Salesforce Integration Engineer

    2 weeks ago

    Kitchener, Canada Cognizant Full time

    Salesforce Integration Engineer At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive. With projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong. Role Overview...

  • Salesforce Integration Engineer

    2 weeks ago

    Kitchener, Canada Cognizant Full time

    Salesforce Integration Engineer At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive. With projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong. Role Overview...

  • Senior Software Engineer with expertise in cloud computing

    4 weeks ago

    Kitchener, Ontario, Canada Ontario Inc. Full time

    We are looking for a skilled Software Engineer to join our team. The ideal candidate will have a strong background in cloud computing and software development. Key responsibilities include designing and implementing cloud-based systems, ensuring scalability and reliability. The successful candidate will be proficient in cloud computing platforms and have...

  • Software Engineer

    4 weeks ago

    Kitchener, Canada Dialpad Full time

    About Dialpad Ai that means business Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows,...

  • Senior Mobile Software Engineer

    2 weeks ago

    Kitchener, Ontario, Canada Cloud DX, Inc. Full time

    Cloud DX, Inc. is seeking a highly skilled Senior Mobile Software Engineer to join our team and contribute to the development of cutting-edge mobile applications.As a senior member of our engineering team, you will play a key role in designing, developing, and implementing new features for our mobile applications and SDKs. You will work closely with...

  • Co-op Software Engineer, Android

    4 weeks ago

    Kitchener, Ontario, Canada Dialpad Full time

    About DialpadA customer communications platform that leverages AI for business successDialpad pioneered the first AI-powered customer communications platform that serves as the secure foundation for all Dialpad products. By uniting all conversations in one place, businesses of any size and industry can unlock the power of AI to automate tasks, streamline...

  • iOS Software Engineer for Economic Empowerment

    2 weeks ago

    Kitchener, Ontario, Canada Square Full time

    At Square, we're redefining the world's relationship with money to make it more relatable, instantly available, and universally accessible. Our Cash App Trust organization exists to build trust and expand access in our Ecosystem. As a Senior iOS Software Engineer on this team, you'll play a crucial role in providing Cash App customers reliable, easy, and...

  • **Software Engineer**

    2 weeks ago

    Kitchener, Ontario, Canada Grand River Hospital Full time

    We are looking for a skilled Software Engineer to join our team at {company}. The successful candidate will be responsible for designing, developing, and maintaining the backend of our e-commerce platform.The ideal candidate will have a strong understanding of programming languages such as Java, Python, and C++. They will also have experience with databases,...

  • Software Engineer, Billing

    4 weeks ago

    Kitchener, Canada Dialpad Full time

    About Dialpad Ai that means business Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows,...

  • Data Engineer

    2 weeks ago

    Kitchener, Ontario, Canada ApplyBoard Full time

    Unlock Your Potential in Data Engineering at ApplyBoardWe are seeking an experienced Data Engineer to join our team at ApplyBoard, a mission-driven, hyper-growth organization. As a key member of our data engineering team, you will play a critical role in supporting our product development and the entire organization.About the Role:The successful candidate...

  • Data Engineering Expert for Real-Time Analytics

    2 weeks ago

    Kitchener, Ontario, Canada Dialpad Full time

    Job OverviewDialpad, a leading customer communications platform, seeks a skilled Data Engineer to join our AI Engineering team. This role involves owning the development and uptime of Dialpad's real-time analytics pipelines, ensuring sub-second query and ingestion latencies. The ideal candidate will leverage open-source technologies like Apache Beam and...

  • Software Engineering Manager

    6 months ago

    Kitchener, Canada ApplyBoard Full time

    ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are...

  • Software Engineering and Android Development Expert

    2 weeks ago

    Kitchener, Ontario, Canada Dialpad Full time

    About DialpadDialpad pioneered a customer communications platform powered by AI. Our secure foundation serves as the base for all Dialpad products. By unifying conversations in one place, businesses can unlock the power of AI to automate tasks, streamline workflows, and drive growth.We're expanding rapidly, supported by notable investors like Andreessen...