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Bilingual Customer Service Representative
1 month ago
Responsibilities:
• Accurate processing of customer credit applications
• Maintenance and updating of customer credit records
• Respond to both internal and external requests for account testing
• Efficiently manage customer inquiries and provide prompt resolution
• Proactively monitor customer accounts and take necessary actions
• Ensure customer service quality by working quickly and accurately
• Utilize basic computer skills for data entry tasks
• Maintain a high level of attention to detail in all tasks
• Adherence to the business casual dress code at all times.
• Proficiency in both English and French
• Proven experience in Customer Service roles
• Strong Data Entry skills
• Knowledge of security protocols and procedures
• Excellent communication and interpersonal skills
• Ability to handle sensitive information confidentially
• Problem-solving skills and the ability to handle pressure in emergency situations
• Flexibility to work in shifts
• High school diploma; additional certifications in security or relevant field will be an asset
• Familiarity with using office equipment including but not limited to computers, printers and phones
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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