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Bilingual Customer Service Representative

1 month ago

Mississauga, Canada Robert Half Full time
We are offering a long-term contract employment opportunity for a Bilingual Customer Service Representative in the Security industry, based in Mississauga, Ontario. This role involves handling customer service and data entry tasks for our team. You will be expected to process customer applications, manage customer records, and resolve inquiries in a detailed and organized manner.

Responsibilities:
• Accurate processing of customer credit applications
• Maintenance and updating of customer credit records
• Respond to both internal and external requests for account testing
• Efficiently manage customer inquiries and provide prompt resolution
• Proactively monitor customer accounts and take necessary actions
• Ensure customer service quality by working quickly and accurately
• Utilize basic computer skills for data entry tasks
• Maintain a high level of attention to detail in all tasks
• Adherence to the business casual dress code at all times.

• Proficiency in both English and French

• Proven experience in Customer Service roles

• Strong Data Entry skills

• Knowledge of security protocols and procedures

• Excellent communication and interpersonal skills

• Ability to handle sensitive information confidentially

• Problem-solving skills and the ability to handle pressure in emergency situations

• Flexibility to work in shifts

• High school diploma; additional certifications in security or relevant field will be an asset

• Familiarity with using office equipment including but not limited to computers, printers and phones


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Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. All applicants applying for Canadian job openings must be authorized to work in Canada.

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