Manager, International Student Services, TRU World
3 months ago
The Manager, International Student Services manages programs, services, and activities to facilitate the effective inclusion of international students into campus and community life to promote student success. The Manager leads staff and students to enhance intercultural understanding, diversity, and equity on campus. These activities include but are not limited to: (1) Events throughout the student life cycle (orientation, graduation, award ceremonies etc.); (2) International Days; (3) Accommodation management, (Homestay, on campus and off campus housing); (4) the Leisure Exploration and Activity Program (LEAP); (5) Retention and transition programs for continuing international students and transfer students; (6) Intercultural Ambassadors; (7) Information Workshops. The Manager supports the Associate Director in identifying and developing program priorities, allocating and reconciling a budget more than $2 million, facilitating the control of inventory and equipment, managing staff, contractors, and volunteers, and overseeing the safe and responsible implementation of all activities and programs.
MAJOR RESPONSIBILITIES
- Leads a team of International Student and Immigration Advisors who support international undergraduate and graduate students, exchange students, and visiting students.
- Provides direction to the ISA team in its delivery, practice and interpretation of immigration, related government policies, travel to Canada and settlement resources.
- Develops, manages, and evaluates the execution of orientation programs, student retention initiatives, information workshops, and programs that encourage international students to participate in campus and community life.
- Develops, manages, and evaluates the execution of the Leisure Exploration Activity Program, both on and off campus, with special emphasis on safety and risk management. Ensures that contractors, external service providers, and participants adhere to safety protocols.
- Develops, manages, and evaluates a sustainable accommodation plan for international student housing, both on and off campus.
- Develops, manages, and evaluates the execution of activities designed to promote global engagement, including TRU World’s annual International Days event. Leads and engages staff and students to enhance intercultural understanding, diversity, and equity on campus.
- Develops, plans, and manages a comprehensive housing program for students, including the Homestay Program.
- Collaborates with on campus housing to ensure a smooth transition for students.
- In collaboration with TRU’s Intercultural Coordinator develops, manages, and evaluates intercultural programming designed to foster intercultural competency among students, including the Intercultural Ambassador program.
- Provides strategic advice to the Associate Director and the Managing Director in the development and implementation of best practices related to student services, event planning, and student programs delivery.
- Forecasts, maintains, and reconciles annual and monthly budget planning cycles. Allocates resources as per TRU’s policies, procedures, and controls.
- Manages staff, including LEAP and Orientation leaders, co-op students, work-study students and event volunteers. Identifies additional staffing needs to meet peak demands.
- Manages contractors, procurement, and business relationships with external suppliers. Ensures that all contractual obligations and deliverables are met in a cost effective and timely manner. Produces request for proposals.
- Fosters collaboration and facilitates coordination with faculty and relevant TRU Divisions, such as the Faculty of Student Development (Career Services, Peer Mentors, Aboriginal Education, Advising, Assessment Centre, Writing Centre, Wellness Centre), Research and Graduate Studies, Recreation, Sustainability, Ancillary Services, and Student Housing to enhance the international student experience.
- Develops and evaluates a communications strategy that encompasses “just in time” communication to students, and in collaboration with TRU World’s Marketing and Recruitment team promotes TRU World events, activities, and programs. Periodically reviews the TRU and TRU World website and social media to maintain, update, and refresh content and related links.
- Provides assistance with, and as required, leads TRU World events and activities such as staff events, familiarization tours and visiting delegations.
- Participates in committees, working groups and campus-wide initiatives.
- Manages integration of new technology and best practices for the ISA team.
- Acts as custodian for minor international students.
- Represents TRU World on the Care Team, a collaborative interdisciplinary team of campus members that meets to identify ways in which to proactively support students of concern.
- Identify gaps in the international student services and develop innovative ideas to address them.
REPORTS TO
Associate Director International Student Services
REQUIRED KNOWLEDGE/SKILLS:
- Knowledge of trends, issues, and best practices in international student services, student engagement, and experiential education.
- Strategic thinking with the ability to originate, formulate and implement strategies that articulate and advance customer service within a university environment. Ability to create, use and apply business metrics in this environment.
- Demonstrated intercultural competency, leadership and management ability in complex, intercultural environments, requiring negotiation and diplomacy.
- Demonstrated ability to supervise and mentor staff and maintain a positive working environment. Excellent interpersonal and team-building skills.
- Ability to handle budgetary responsibilities and optimize resource effectiveness.
- Ability to play a critical role in shaping a technology vision for International Student Services whilst integrating where appropriate with campus wide student services, collaborating on technology initiatives within applicable student data systems.
- Professional knowledge of student affairs codes of ethics, standards, and policies.
- Knowledge of provincial/federal laws, university policy and FIPPA as they apply to international student services.
- Demonstrated experience working in collaboration with faculty and peers.
- Ability to implement and interpret university policies.
- Excellent skills in oral and written communication, public speaking, and presentations.
- Demonstrated excellence in judgment, decision-making, and critical and independent thinking. Ability to identify problems and develop and implement solutions.
- Demonstrated ability to work collaboratively and constructively as a team member.
- Flexibility and adaptability to work in a changing environment.
- Advanced skills in Microsoft office and experience with the ISP database or similar programs
- Class 5 Drivers License
REQUIRED QUALIFICATIONS
EDUCATION:
- Bachelor’s degree
- Eligibility for RISIA designation preferred
EXPERIENCE:
- 5 years’ experience working in the field of international education or student affairs
-
Admissions Officer, Tru World
5 months ago
Kamloops, Canada Thompson Rivers University Full time**This is an Intern position for students/staff who have graduated from a program at TRU within the last 12 months and is paid at 80% of the pay rate.** MAJOR DUTIES & RESPONSIBILITIES - Responds to in-person, in writing or phone inquiries about TRU programs and services, admissions and registration. - Maintains current knowledge of Senate approved policies...
-
International Student Experience Manager
6 days ago
Kamloops, British Columbia, Canada Thompson Rivers University Full timeJob SummaryThe International Student Experience Manager plays a vital role in facilitating the effective inclusion of international students into campus and community life, promoting student success.Main Responsibilities:Leverage strategic thinking to originate and implement customer-centric strategies that advance student engagement and experiential...
-
International Student Services Director
1 week ago
Kamloops, British Columbia, Canada Thompson Rivers University Full timeThompson Rivers University is seeking an experienced professional to serve as the Manager, International Student Services. This role plays a vital part in promoting student success and enhancing intercultural understanding among students, faculty, and staff.About the RoleThis position involves leading programs, services, and activities that facilitate...
-
Director, TRU Wildfire
5 months ago
Kamloops, Canada Thompson Rivers University Full timeDUTIES TRU Wildfire is an integrated research, education, training and innovation initiative that, in partnership with BC Wildfire Service, has a vision to provide national and international research and education in wildland fire, helping to shape wildfire research and learning in Canada and around the world. TRU Wildfire will undertake world-class...
-
Manager of Operations, Tru Wildfire
7 months ago
Kamloops, Canada Thompson Rivers University Full timeThompson Rivers University’s TRU Wildfire is an integrated research, innovation, and educational initiative that will be comprised of the research Institute for Wildfire Science, Adaptation, and Resiliency (Wildfire Institute) and future initiatives for education programming. The vision of this unique initiative is to provide national and international...
-
International Student Services Coordinator
4 weeks ago
Kamloops, British Columbia, Canada Thompson Rivers University Full timeJob Summary: We are seeking a highly skilled and experienced International Student Advisor to join our team at Thompson Rivers University. As an International Student Advisor, you will provide critical support to international students, ensuring their successful transition to university life in Canada.Key Responsibilities:Provide first point of contact for...
-
Kamloops, Canada Thompson Rivers University Full timeDUTIES This position is responsible for the realization of recruitment goals set by TRU’s strategic plan by managing and developing innovative international digital recruitment and business development activities that result in quality, diversity, and volume. The intended impact is to optimize: International student digital recruitment and...
-
Supply Chain Management Professor
4 weeks ago
Kamloops, British Columbia, Canada Thompson Rivers University Full timeAbout the PositionThe Bob Gaglardi School of Business and Economics at Thompson Rivers University invites applications for an Assistant/Associate Professor tenure track position in Supply Chain Management, starting in July 2025. In this research-oriented position, candidates will maintain an active research agenda while teaching five sections of 40 or fewer...
-
International Recruitment Specialist
4 weeks ago
Kamloops, British Columbia, Canada Thompson Rivers University Full timeJob SummaryThis role is responsible for driving international student recruitment and business development through innovative digital marketing strategies. The successful candidate will develop and execute digital strategies to optimize international student recruitment and communication efforts, social media influence, and the effective use of technology in...
-
Counsellor - Student Support Specialist
4 weeks ago
Kamloops, British Columbia, Canada Thompson Rivers University Full timeJob SummaryWe are seeking a highly skilled Counsellor to join our team at Thompson Rivers University. The successful candidate will provide individual, short-term personal counselling for current students, with a focus on providing counselling to survivors of sexual and gender-based violence.Key ResponsibilitiesProvide individual, short-term personal...
-
Program Advisor
1 month ago
Kamloops, Canada Thompson Rivers University Full timeDUTIES AND RESPONSIBILITIES Develops education plans for students from culturally diverse backgrounds by connecting academic standing to education and/or career goals, while assessing academic and work history, factoring in life situations, multicultural context and financial resources. Provides mandatory advising of International and Probationary...
-
Graduate Studies and Research Leader
6 days ago
Kamloops, British Columbia, Canada Odgers Berndtson Full timeThompson Rivers University (TRU) is a world-class institution with a strong commitment to research excellence. Located on the traditional lands of the Tk'emlúps te Secwépemc and T'exelc, TRU offers a unique opportunity for a dynamic leader to join its Senior Academic Leadership team as Associate Vice-President Graduate Studies and Research.The AVP GSR will...
-
International Student Services Manager
4 weeks ago
Kamloops, British Columbia, Canada Thompson Rivers University Full timeJob SummaryThe International Student Services Manager is responsible for leading programs, services, and activities that facilitate the effective inclusion of international students into campus and community life, promoting student success. This role involves managing staff and students to enhance intercultural understanding, diversity, and equity on...
-
International Student Services Manager
4 weeks ago
Kamloops, British Columbia, Canada Thompson Rivers University Full timeJob SummaryThe International Student Services Manager is responsible for leading programs, services, and activities that facilitate the effective inclusion of international students into campus and community life, promoting student success. This role involves managing staff and students to enhance intercultural understanding, diversity, and equity on...
-
International Student Services Manager
2 weeks ago
Kamloops, British Columbia, Canada Thompson Rivers University Full timePrograms and Services OverviewThe Manager, International Student Services is responsible for developing and managing programs and services that foster a supportive and inclusive campus environment for international students. These initiatives include events, workshops, and activities designed to promote cultural understanding, diversity, and...
-
Kamloops, British Columbia, Canada Thompson Rivers University Full timeJob Title: International Admissions and Enrolment Services CoordinatorWe are seeking a highly skilled International Admissions and Enrolment Services Coordinator to join our team at Thompson Rivers University.About the RoleThis is a key position that plays a vital role in providing exceptional service to international students, agents, partners, sponsors,...
-
Enrolment Services Officer
4 weeks ago
Kamloops, British Columbia, Canada Thompson Rivers University Full timeKey ResponsibilitiesThis role involves providing exceptional student support and services to prospective and current students, parents/sponsors, faculty, and internal staff. The successful candidate will be responsible for responding to and resolving inquiries, providing detailed information on programs, policies, and admissions, and developing and...
-
Associate Future Student Advisor
6 months ago
Kamloops, Canada Thompson Rivers University Full timeThe Associate Future Student Advisor (AFSA) plays a vital role in the Future Students team and reports to the Manager of Student Recruitment. MAJOR DUTIES AND RESPONSIBILITIES - Advises prospective TRU students on academic offerings, admission requirements, and/or required prerequisite studies. Provides information on housing, scholarships, and other...
-
Equity, Diversity, Inclusion and Anti-Racism
5 hours ago
Kamloops, Canada Thompson Rivers University Full timeDUTIES & RESPONSIBILITIES Develops and coordinates EDI & AR programming that align with the university’s strategic direction and the department’s strategic plans, to assist student development. Supports the development in updating of workbooks, with an emphasis on EDI & AR concepts, in collaboration with TRU World and Enrolment Services. Designs,...
-
Supply Chain
3 months ago
Kamloops, Canada Thompson Rivers University Full timeDUTIES About the Position The Bob Gaglardi School of Business and Economics at Thompson Rivers University (TRU) invites applications for an Assistant/Associate Professor tenure track position in Supply Chain Management, starting in July 1, 2025. Rank is commensurate with experience. In this research-oriented position, candidates will maintain...
