Client Success Manager

4 weeks ago

Ottawa, Canada Autocorp.ai Full time

This is a remote position.

Autocorp.ai, a B2B Fin-tech SaaS company, is re-inventing auto finance by providing a revolutionary suite of tools that is changing the way online car shoppers interact with credit & finance which has empowered many dealers throughout Canada with a more seamless customer journey. Autocorp.ai are official partners of Equifax, Canada Black Book and other industry leaders to further expand our footprint. We pride ourselves on a culture of excellence, continuous improvement, and a results-driven mindset. As we expand our team, we are seeking a highly motivated and skilled Bilingual Client Success Manager (French & English) who can become an expert on forging strong relationships with new and existing clients in to automotive industry. 

  • Proactively partner with our Dealer partners, facilitating discussions about their expansion by leveraging Autocorp.ai’s suite of products.  

  • Collaborate with your team to analyze our client's monthly outcomes and devise actionable strategies to elevate their performance, using our suite of products.

  • Expand our product portfolio by strategically introducing clients to additional and new AVA products; guiding them seamlessly through the journey from introduction to successful adoption. This initiative broadens clients' capabilities, enabling them to stay ahead of their competition.

  • Maintain client relationships and assist clients with generating success across our products and services.

  • Maintain seamless collaboration with your colleagues to ensure top-notch service delivery to our clients by updating notes and activities within our CRM, Zoho. 

  • Forge strong relationships with our clients by becoming a trusted advisor, using consultative sales techniques, strategically building a loyal client base, and enhancing overall revenue generation. 

  • Serve as a recognized industry expert, offering valuable insights and best practices to our clients. Leverage this expertise to empower our clients to make informed decisions and capitalize on emerging opportunities in the automotive sector.

  • Gather and synthesize client feedback, advocating on their behalf for product enhancements and improvements. 

  • Foster and cultivate the trust and loyalty of our clients by swiftly addressing client issues and concerns, leveraging internal resources and escalation processes when required, to ensure a timely resolution has been discovered and actioned with the client.

  • Foster open dialogue with internal and external stakeholders, being a champion of transparency to enhance operational efficiency and drive collective success across Autocorp.ai.



Requirements

  • Proven track record of success providing support in a high-growth SaaS Organization 

  • Excellent verbal and written communication skills

  • 1-2 Years of automotive experience, specifically sales processes, systems & internal operations is a strong asset

  • Ability to respond to customer requests effectively and proactively 

  • Understanding of the GAP sales methodology.

  • A high sense of urgency combined with strong thought leadership is considered an asset.

  • Strong negotiation skills and a positive attitude



Benefits
  • Competitive base salary with performance-based bonuses.
  • Benefits package after probationary period.
  • Remote work environment – work from anywhere Core hours are 830 am-5 pm EST.
  • Tools and resources to support your ongoing growth and success.
  • An extraordinary team leading the industry by storm.


  • Client Success Manager

    2 months ago

    Ottawa, Canada Thrive Operations Full time

    **About Us**: Thrive is an innovative technology solutions provider focused on cyber security, hybrid Cloud, global network management, disaster recovery and traditional managed services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for...

  • Client Success Manager

    3 weeks ago

    Ottawa, Canada Thrive Networks Inc Full time

    **About Us**: Thrive is an innovative technology solutions provider focused on cyber security, hybrid Cloud, global network management, disaster recovery and traditional managed services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for...

  • Client Success Manager

    1 week ago

    Ottawa, Canada Thrive Networks Inc Full time

    HYBRID POSITION - WILL WORK IN OTTAWA OFFICE 2-3X PER WEEK! **About Us** Thrive is an innovative technology solutions provider focused on cyber security, hybrid Cloud, global network management, disaster recovery and traditional managed services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us...

  • Client Success Manager

    7 days ago

    Ottawa, Ontario, Canada Autocorp Full time

    Job Description This is a remote position. , a B2B Fin-tech SaaS company, is re-inventing auto finance by providing a revolutionary suite of tools that is changing the way online car shoppers interact with credit & finance which has empowered many dealers throughout Canada with a more seamless customer journey. are official partners of Equifax, Canada...

  • Client Success Manager

    7 days ago

    Ottawa, Ontario, Canada Karma Dharma Full time

    KarmaDharma is a creative agency that helps enterprising organizations who want to do better in the world, do better. (We also put this into action and try very hard to do better every day).Fuelled by the greater goodOur mission is to help individuals and organizations fulfill their potential, amplify their impact and have the courage to be themselves in...

  • Client Success Executive

    2 weeks ago

    Ottawa, Canada Multiview Corporation Full time

    **Client Success Executive (Remote within Canada)** Reporting to the Manager, Client Success, we are seeking a **Client Success Executive** (CSE) to join our team. The key focus of a CSE is to expand Multiview’s full suite of products and services in your assigned client’s portfolio as you lead their progression through the stages of Multiview’s...

  • Client Success Relationship Manager

    3 weeks ago

    Ottawa, Canada Agility PR Solutions Full time

    **Title**: Client Success Relationship Manager (Enterprise) **Department**: Client Success **Language**: English **Location**: Ontario - Remote **Who we are**: Agility PR Solutions provides today’s communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For almost twenty years, Agility has helped clients from...

  • Client Success Executive

    4 weeks ago

    Ottawa, Ontario, Canada Multiview Corporation Full time

    Salary: Client Success Executive (Remote within Canada)Reporting to the Manager, Client Success, we are seeking a Client Success Executive (CSE) to join our team. The key focus of a CSE is to expand Multiview's full suite of products and services in your assigned client's portfolio as you lead their progression through the stages of Multiview's...

  • Client Success Executive

    3 weeks ago

    Ottawa, Ontario, Canada Multiview Corporation Full time

    Salary: Client Success Executive (Remote within Canada)Reporting to the Manager, Client Success, we are seeking a Client Success Executive (CSE) to join our team. The key focus of a CSE is to expand Multiview's full suite of products and services in your assigned client's portfolio as you lead their progression through the stages of Multiview's...

  • Client Success Specialist

    2 months ago

    Ottawa, Canada Agility PR Solutions Full time

    Who we are: Agility PR Solutions provides today’s communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For almost twenty years, Agility has helped clients from across industries and continents discover relevant journalists and influencers, make meaningful connections with the media, amplify their stories,...

  • Client Success Specialist

    7 days ago

    Ottawa, Ontario, Canada Agility PR Solutions Full time

    Who we are: Agility PR Solutions provides today's communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For almost twenty years, Agility has helped clients from across industries and continents discover relevant journalists and influencers, make meaningful connections with the media, amplify their stories, monitor...

  • Client Success Specialist

    3 weeks ago

    Ottawa, Canada Agility PR Solutions Full time

    Who we are: Agility PR Solutions provides today’s communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For almost twenty years, Agility has helped clients from across industries and continents discover relevant journalists and influencers, make meaningful connections with the media, amplify their stories,...

  • Client Success Executive

    4 weeks ago

    Ottawa, Canada Multiview Corporation Full time

    Salary: Client Success Executive (Remote within Canada)Reporting to the Manager, Client Success, we are seeking a Client Success Executive (CSE) to join our team. The key focus of a CSE is to expand Multiview's full suite of products and services in your assigned client's portfolio as you lead their progression through the stages of Multiview's...

  • Client Success Executive

    3 weeks ago

    Ottawa, Canada Multiview Corporation Full time

    Salary: Client Success Executive (Remote within Canada)Reporting to the Manager, Client Success, we are seeking a Client Success Executive (CSE) to join our team. The key focus of a CSE is to expand Multiview's full suite of products and services in your assigned client's portfolio as you lead their progression through the stages of Multiview's...

  • Client Success Specialist

    2 months ago

    Ottawa, Canada Agility PR Solutions Full time

    **Title**: Client Success Specialist **Department**:Global Services (SaaS Client Success & Support) **Reports to**:Global Client Success Team Manager **Language**:Fluent in English (written and verbal). French and/or Spanish an asset. **Location**:Ontario remote **Background** Agility PR Solutions provides today’s communicators with powerful and...

  • Client Success Specialist

    1 day ago

    Ottawa, Canada Agility PR Solutions Full time

    **Title**: Client Success Specialist **Department**:Global Services (SaaS Client Success & Support) **Reports to**:Global Client Success Team Manager **Language**:Fluent in English (written and verbal). French and/or Spanish an asset. **Location**:Ontario remote **Background** Agility PR Solutions provides today’s communicators with powerful and...

  • Client Success Manager

    1 week ago

    Ottawa, Canada Karma Dharma Full time

    KarmaDharma is a creative agency that helps enterprising organizations who want to do better in the world, do better. (We also put this into action and try very hard to do better every day!). **Fuelled by the greater good** Our mission is to help individuals and organizations fulfill their potential, amplify their impact and have the courage to be...

  • Vcio Client Success Manager

    2 months ago

    Ottawa, Canada Fuelled Networks Full time

    **About The Role**: Our VCIO Client Success Managers are responsible for building and maintaining purposeful relationships within our existing client base. You will provide technical recommendations aligned with the client’s business objectives. You focus on security and future requirements. You own the client relationship and develop a thorough...

  • Vcio Client Success Manager

    1 week ago

    Ottawa, Canada Fuelled Networks Full time

    **About The Role**: Our VCIO Client Success Managers are responsible for building and maintaining purposeful relationships within our existing client base. You will provide technical recommendations aligned with the client’s business objectives. You focus on security and future requirements. You own the client relationship and develop a thorough...

  • Client Success Specialist

    2 months ago

    Ottawa, Canada Agility PR Solutions Full time

    **Title**: Client Success Specialist **Department**: Client Success **Language**: English **Location**: Ontario - Remote **Who we are**: Agility PR Solutions provides today’s communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For almost twenty years, Agility has helped clients from across industries and...