Client Success Manager

7 months ago

Ottawa, Canada Karma Dharma Full time

KarmaDharma is a creative agency that helps enterprising organizations who want to do better in the world, do better. (We also put this into action and try very hard to do better every day).

**Fuelled by the greater good**

Our mission is to help individuals and organizations fulfill their potential, amplify their impact and have the courage to be themselves in this lifetime. Making the world a better place is forever on our to-do list.

As a recently certified B-Corporation, we are a team of extraordinary, qualified and eclectic purpose-driven people

**What we're looking for**:
**What you'll do**:

- Manage end-to-end project delivery, from project initiation to final implementation, ensuring that projects are completed within scope, budget, and timeline.
- Collaborate with cross-functional teams, including creative, strategy, and account management, to define project objectives, deliverables, and key milestones.
- Develop comprehensive project plans, including timelines, resource allocation, and risk mitigation strategies.
- Facilitate effective communication and collaboration among team members and stakeholders, ensuring everyone is aligned on project goals and progress.
- Conduct regular project status meetings, providing updates, identifying risks, and resolving issues in a timely manner.
- Monitor project budgets and expenses, ensuring that projects are delivered within the approved budget.
- Foster strong client relationships by actively engaging with clients, understanding their needs, and effectively managing expectations.
- Ensure adherence to quality standards and best practices throughout the project lifecycle.
- Continuously identify opportunities for process improvement and implement measures to enhance project efficiency and effectiveness.

**What we're looking for**:

- Minimum 5 years of proven experience as a Client Success / Project Manager in a marketing agency or related industry.
- In-depth understanding of marketing principles, strategies, and tactics.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment and ensure that all project documentation is accurate, complete and filed appropriately.
- Exceptional communication and interpersonal skills, with the ability to effectively collaborate with internal teams and clients.
- Fluent in both French and English.
- Proficient in project management methodologies and tools.
- Detail-oriented with a focus on delivering high-quality work and the ability to pay attention to small details and ensure accuracy in all aspects of project management and deliverables.
- Problem-solving mindset, with the ability to anticipate and mitigate project risks, make project-based decisions and remove obstacles that hinder the project’s progress.
- Ability to be flexible and proactive-we are looking for someone who can take initiative and, motivate the team to work collaboratively.
- Ability to maintain a client-centric approach by understanding customer needs, preferences, and behaviour, and going above and beyond.

**What we offer**:

- Flexible schedule.
- Potential for remote work.
- Office located in the Westboro district, close to all services.
- Competitive salary, commensurate with qualifications.
- Benefits.
- Professional training.
- Unlimited time-off

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