Client Success Specialist

3 weeks ago

Ottawa, Canada Agility PR Solutions Full time

**Title**: Client Success Specialist
**Department**: Client Success
**Language**: English
**Location**: Ontario - Remote

**Who we are**:
Agility PR Solutions provides today’s communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For almost twenty years, Agility has helped clients from across industries and continents discover relevant journalists and influencers, make meaningful connections with the media, amplify their stories, monitor media coverage and social conversations, and report on the impact of their public relations activities. Agility is one of the fastest growing companies in the PR tech space and it’s recognized by users on G2 for ease of use, quick implementation, and outstanding customer service.

We are a remote-first company, with colleagues based across vibrant cities in Canada, US, the UK, Philippines and India. We are intentional in helping our teams realize their full potential, and continue to invest in their learning and development, career progression, offering competitive pay and benefits, enabling leadership and work environment.

**About the Role**:
Reporting to the Client Success Team Manager, the Client Success Specialist is in a critical client-facing position. Responsibilities include overseeing daily monitoring of media coverage for some of North America’s biggest companies and international clients, liaising with clients daily, preparing analysis reports, troubleshooting, and managing any ad hoc requests including crisis monitoring and one-off analysis reports.

The role also requires the Specialist to train, work with, and advise our overseas media monitoring team daily to ensure our clients’ needs and expectations are met.

**What you’ll be doing**:

- Monitoring and training other teammates to monitor various content sources (Web, Print, social media, etc.), determine relevance of content, and create daily media briefs inside deadlines.
- Create well-written and accurate summaries or analysis reports in accordance with clients’ requirements and deadlines, as well as produce one-off reports and ad hoc tasks using raw data.
- Assist with the setup, onboarding and maintenance of multiple clients’ media monitoring and reporting requirements.
- Establish and maintain professional working relationships with clients.
- Understand all deliverables on each of your accounts and the reason the client needs them.
- Effectively communicate and collaborate with our overseas analyst team to ensure the quality, accuracy, and relevance of all client deliverables.
- Proactively flag valuable information to the CSRM regarding your book of clients, including changes in logic, key terms, or the quality and type of coverage.
- Support other team projects and goals as required including, but not limited to major software transitions or internal training.
- Provide effective and frequent feedback to team members handling your account deliverables.
- Proactively complete Quality Assessment reviews each month.
- Clear documentation of all client contact using our CRM (Customer Relationship Management) tool, shared inbox, and SharePoint to ensure business continuity.
- Help support accounts outside of their dedicated portfolio as required to deliver desired retention and upsell goals.
- Stand in for colleagues to cover monitoring and client communications when they are unavailable.
- Take interest in our complete suite of products and services and work across functional areas to improve them.
- Effectively train internal team members and occasionally train clients on basic work within the platform.
- Other duties as required.

**What we need you to bring**:

- Post-Secondary Diploma or Degree in a relevant field (Public Relations or Communications an asset).
- 1-2 years of customer service experience in a fast-paced, office environment.
- Adept at using and learning complex software, as well as adapting to any updates made within the platform.
- Comfortable working to tight deadlines and managing multiple competing priorities in an efficient and timely way.
- Learn new tasks and projects quickly with minimum supervision.
- Ability to work independently and produce creative solutions to complex problems.
- Excellent oral and written communication skills, able to interact with clients and overseas coworkers clearly and concisely.
- Strong analytical skills.
- Superior attention to detail.
- Solid understanding of MS Office, particularly Excel, Word, and PowerPoint.
- Strong reading comprehension. Ability to quickly read text and decide on relevance/importance for each client based on their specific requirements.
- Available for flexible work hours - early mornings may be required.
- Previous media monitoring and/or data analysis experience an asset.

**What we offer**:

- Fully remote work environment
- Collaborative culture - and key tools enabling it
- Competitive compensation package
- Health, Dental & Vision benefits
- RRSP matching
- Emp

  • Client Success Specialist

    1 month ago

    Ottawa, Canada Agility PR Solutions Full time

    Who we are: Agility PR Solutions provides today’s communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For almost twenty years, Agility has helped clients from across industries and continents discover relevant journalists and influencers, make meaningful connections with the media, amplify their stories,...

  • Specialist, Performance and Succession

    3 days ago

    Ottawa, Canada Algonquin College Full time

    Department: Centre for Organizational Learning (Rebecca Volk) Position Type: Full-Time Administrative Salary Range: $85,529.00-$106,911.00-Annual Scheduled Weekly Hours: 36.25 Anticipated Start Date: July 22, 2024 Length of Contract: n/a Posting Information Posting Closing Date: June 6, 2024 Please note: jobs are posted until 11:59 pm on the job...

  • Partner Success Specialist

    4 weeks ago

    Ottawa, Canada Versaterm Full time

    **THE COMPANY** Versaterm is an Ottawa-based vertical market software company that has been in business for over 40 years. We provide industry-leading products in mission-critical areas for Police, Fire and EMS agencies across North America and the Caribbean. As a result of significant growth, we are looking for top notch professionals to join us during...

  • Performance and Succession Specialist

    4 weeks ago

    Ottawa, Canada Algonquin College Full time

    Department: Centre for Organizational Learning (Rebecca Volk) Position Type: Full-Time Administrative Salary Range: $77,521.00-$96,900.00-Annual Scheduled Weekly Hours: 36.25 Anticipated Start Date: February 20, 2023 Length of Contract: n/a Posting Information Posting Closing Date: January 18, 2023 Please note: jobs are posted until 12:01 am on the...

  • Part-time Student Success Specialist

    1 month ago

    Ottawa, Canada Algonquin College Full time

    Department: Faculty of Arts, Media and Design (Heather Ryall) Position Type: Part-Time Support Salary Range: $32.97-$38.28-Hourly Scheduled Weekly Hours: 24 Anticipated Start Date: March 27, 2023 Length of Contract: n/a Posting Information Posting Closing Date: March 13, 2023 Please note: jobs are posted until 12:01 am on the job closing date. **Job...

  • Client Success Manager

    1 month ago

    Ottawa, Canada Thrive Networks Inc Full time

    HYBRID POSITION - WILL WORK IN OTTAWA OFFICE 2-3X PER WEEK! **About Us** Thrive is an innovative technology solutions provider focused on cyber security, hybrid Cloud, global network management, disaster recovery and traditional managed services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us...

  • Client Relations Specialist

    4 weeks ago

    Ottawa, ON, Canada Lucent Marketing Group Full time

    At LMG, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client relations....

  • Customer Success Specialist/it Support

    1 day ago

    Ottawa, Canada Eperformance Inc. Full time

    To ensure that we continue to offer the best service to our clients, we are currently recruiting for a skilled and motivated **Customer Success Specialist **to join our team to assist customers in planning and understanding the best ways to utilize CRM software or Eperformance products based on the customer’s business needs or business plans. **Duties and...

  • Client Support Resource Specialist, Materials

    1 month ago

    Ottawa, Canada Multiview Corporation Full time

    **Client Support Resource Specialist, Materials Management (Remote within Canada)** Reporting to the Senior Manager of Client Support, the** Client Support** **Resource Specialist, Materials Management** will be responsible for providing front-line support to clients on escalated technical issues and queries on Multiview Financial software. The...

  • Client Support Resource Specialist, Materials

    1 month ago

    Ottawa, Canada Multiview Corporation Full time

    **Client Support Resource Specialist, Materials Management (Remote within Canada)** Reporting to the Senior Manager of Client Support, the **Resource Specialist, Materials Management** will be responsible for providing front-line support to clients on escalated technical issues and queries on Multiview Financial software. The responsibility will include,...

  • Bilingual Client Care Specialist

    4 days ago

    Ottawa, Canada Gateway Services Inc Full time

    **Client Care Specialist - Bilingual** Full Time Mon-Fri Days, On Site - 11 Tristan Ct, Nepean, ON **_ Advanced French language proficiency Required_** We’re Gateway Services, part of North America's largest provider of pet aftercare services. Our Guelph ON facility is an inclusive home to a warm, friendly crew, who take pride in the meaningful work...

  • Customer Success Leader

    1 month ago

    Ottawa, Canada NuEnergy.ai Full time

    Company Description: At NuEnergy.ai, we believe AI can be trustworthy. We are a Canadian Artificial Intelligence management software and professional services firm partnering with organizations developing, implementing, or procuring AI to deliver customized principled and ethical AI solutions. Our experienced team of specialists works as a neutral...

  • Onboarding Manager/ Specialist

    1 month ago

    Ottawa, Canada Lim Geomatics Full time

    **About you**: You are a self-motivated, result driven and engaged individual who enjoys collaborating in team-based environment. You put the customer at the center of everything you do and pride yourself in ensuring their success. Within the customer success team, your goal is to ensure our customers on-board, adopt, and achieve the value they want from all...

  • Client Services Specialist/spécialiste Du Service

    4 weeks ago

    Ottawa, Canada Ottawa Tourism Full time

    **OVERVIEW** Ottawa Tourism’s vision is to be one of Canada’s most visited, sustainable, vibrant, and valued urban destinations and the tourism authority for key economic development and city-building decisions in Ottawa. Ottawa Tourism's mission is to market and sell Ottawa as a compelling leisure and business destination and lead or participate in...

  • Client Reporting Specialist

    1 month ago

    Ottawa, Canada Scotiabank Full time

    **Requisition ID**: 163219 We are committed to investing in our employees and helping you continue your career at Scotiabank. As a Client Reporting Specialist, reporting to the Team Lead, Client Reporting, you will be accountable for the knowledge of various processes and procedures relating to interest income, capital gains, return of capital, dividends...

  • Client Success Manager

    1 month ago

    Ottawa, Canada Karma Dharma Full time

    KarmaDharma is a creative agency that helps enterprising organizations who want to do better in the world, do better. (We also put this into action and try very hard to do better every day!). **Fuelled by the greater good** Our mission is to help individuals and organizations fulfill their potential, amplify their impact and have the courage to be...

  • Vcio Client Success Manager

    1 month ago

    Ottawa, Canada Fuelled Networks Full time

    **About The Role**: Our VCIO Client Success Managers are responsible for building and maintaining purposeful relationships within our existing client base. You will provide technical recommendations aligned with the client’s business objectives. You focus on security and future requirements. You own the client relationship and develop a thorough...

  • Client Success Executive

    1 month ago

    Ottawa, Canada Multiview Corporation Full time

    **Client Success Executive (Remote within Canada)** Reporting to the **Manager, Client Success**, the key focus of **Client Success Executive** (CSE) aka Account Manager, is to expand Multiview’s full suite of products and services in your assigned client’s portfolio as you lead their progression through the stages of Multiview’s industry-leading...

  • Client Success Executive

    1 month ago

    Ottawa, Canada Multiview Corporation Full time

    **Client Success Executive (Remote within Canada)** Reporting to the Manager, Client Success, the key focus of a **Client Success Executive (CSE)** is to expand Multiview’s full suite of products and services in your assigned client’s portfolio as you lead their progression through the stages of Multiview’s industry-leading programs by uncovering,...

  • Channel Success

    3 days ago

    Ottawa, Canada Raven Connected Full time

    **Who We Are** Located in downtown Ottawa, Raven Connected is a leading provider in the video telematics industry, offering cutting-edge in-vehicle hardware and cloud based telematics solutions. Our mission is to enhance fleet management capabilities and roadway safety worldwide. We have established a robust book of business through strategic channel...