Insurance Quality Assurance Specialist
4 weeks ago
Position Details
What you will do:
The QA Specialist is a subject matter expert and possesses technical management:
Lead the build and execution of the QA programs Perform quality and technical evaluations on technical insurance professionals Perform trend analysis, identify performance gaps and quality improvement opportunities Create and Lead QA Alignment & Calibration meetings, facilitate QA Training and Support Create, update and maintain QA evaluation forms & guides and project documents Design, produce and deliver QA results and reportsWho you are:
10 + years’ of comprehensive Property Damage Claims experience or a combination of with 5 -10 years of experience in Quality Assurance Post-Secondary diploma/degree or CIP designation, or equivalent combination of education and business industry experience as an equivalent Strong skills in Microsoft Office product suite, Data Analysis & Trending Experience in analyzing key quality performance metrics, as well as implementing, and maintaining quality procedures and processes Excellent decision making and problem solving skills, coupled with strong communication skills, to present evaluation recommendations to influence and engage others Fully Bilingual in English and French is a strong asset Preferred: Experience with Lean Six Sigma statistical analysis tools*Telework opportunity available for this position*
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