Service Availability Reps Bilingual- London 51984

3 weeks ago

London, Canada Randstad Canada Full time
Are you a bilingual in French? Are you looking to gain experience within a top 5 bank? Do you have exceptional call center and customer service skills? If so, this would be a great opportunity for you

Our client, a top 5 bank, is looking for a Service Availability Representative Bilingual for a 24 month contract in London. This position is onsite role. There is a high chance of contract conversion to permanent role.
Pay rate: $23.50/ Hour
Rotational shifts: Monday-Friday, 8:30am - 5:00pm, Changes every 2 weeks 24X7X365
Need to be able to work all 3 shifts 24/7/365

Advantages
●Gain experience within a top 5 bank
●Earn a competitive rate within the industry
•Long term project
•Potential for contract conversion

Responsibilities
As a Service Availability Representative Bilingual, your duties will include but not limited to:
•Providing first level technical support.
•Responding to a variety of inbound colleague calls/emails
•Ensuring accurate and detailed problem documentation/ticketing
•Providing timely escalation and follow-up with support groups and colleagues
•Identifying and escalate wide-impact or potential wide-impacting outages
•Identifying trends and opportunities for improvement as well as provide ongoing feedback
•Building ongoing support proficiency for other skills and applications

Qualifications
•Bilingual: Fluency in French and English (read, speak, write)
•Above average computing and navigational skills
•Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
•A team player who collaborates effectively with peers and other teams but can also work well independently
•Good knowledge of Microsoft O365 (Word, Excel, OneNote and PowerPoint)
•A technical support background or related education – troubleshooting experience
•Ability to type at least 30 words per minute
•General knowledge and understanding of PC hardware and components.
•Basic ability to work independently and manage one’s time.
•Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
•Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software. Associates degree in computer related field or equivalent training required.
•0-2 years’ experience required.

Nice to have:
•Experience with ticketing systems is an asset
•Technical degree and/or IT Certification preferred.

Summary
Interested in the Service Availability Representative Bilingual role in London? Apply online today
Candidates moving to the next step of the recruitment process will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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