eMAR Support Specialist

2 weeks ago

Toronto, Canada CareRx Full time

Job Details

Description

About CareRx Corporation

CareRx is Canada’s leading provider of specialty pharmacy services to seniors. We serve more than 96,000 residents in over 1,600 seniors and other communities (long-term care homes, retirement homes, assisted living facilities, and group homes). We are a national organization with a large network of pharmacy fulfillment centres that allows us to deliver medications in a timely and cost-effective manner. We take an active role in working with our home operator partners to promote resident health, staff education, and medication system quality and efficiency.

Whether you do your best work in a dispensary, in a clinical setting, in an office, or on the road, we have an opportunity for you.

Position Summary

As a successful eMAR Support Specialist, you will be responsible for the auditing, support and implementation of Electronic Medication Administration Record (eMAR) software for hundreds of Long Term Care, Retirement, and Group Homes serviced by CareRx Pharmacy. This includes both net-new eMAR rollouts and supporting existing eMAR users in the execution of tasks related to eMAR deployment or other special projects. 

Your Day-to-Day:

Support daily emails and calls from homes related to basic eMAR functionality and navigation Order entry support in TELUS KROLL including remote queue management and reconciliation  This role requires after hours on-call support on a rotational basis with others until 2AM EST Issue escalation and testing Open tickets with vendors Support log maintenance

User Management

Maintain eMAR user access for all pharmacy staff Inform decisions related to security user roles and access Ensure training material and outlines are provided to all homes and pharmacy locations Contacting homes with outage notifications and other eMAR platform-related announcements

Project Support

Support front-line staff (end-user) while using remote access technology to remotely diagnose and resolve questions/issues pertaining to eMAR Using subject matter expertise to test new eMAR applications. This includes both confirmation of workflow and verifying medication administration compliance/ patient safety. Reconcile and cascade projects checklists and SmartSheets both internal & external Supporting the homes prior to, during, and post eMAR transition remotely and/or in person (on occasion)

What You Bring To The Team:

Digital literacy/comfort with web applications and Microsoft Office Suite, Salesforce, SmartSheets as well as Zoom/Teams/Skype, etc. Working knowledge or experience with eMAR applications, PointClickCare, MED e-care preferred  Ability to quickly learn the functionalities of new software environments Ability to triage issues and problem-solve software/hardware issues Excellent Verbal and Written Communication skills Ability to self-start and willingness to learn new skills Excellent time and workload management skills Demonstrated trustworthiness and judgment in handling confidential and personal matters Ability to analyze, anticipate, and evaluate problems and situations, escalate and provide suggestions as appropriate Proven track record of providing excellent customer service and technical support in both hardware and software spaces Must be a proactive team player and leader in a service organization culture and be able to work in a fast-paced work environment 

Application Process

CareRx welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Interested, qualified candidates are encouraged to apply.

All applicants must successfully pass satisfactory background screening (depending on the role - Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration) and referencing. Background screening will be completed after an offer of employment has been extended and accepted.

Qualifications

Skills

Behaviors

Required

Team Player

: Works well as a member of a group

Loyal

: Shows firm and constant support to a cause

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

: Devoted to a task or purpose with loyalty or integrity :

Motivations

Required

Flexibility

: Inspired to perform well when granted the ability to set your own schedule and goals

Growth Opportunities

: Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter

: Inspired to perform without outside help :

Education

Experience

Licenses & Certifications

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