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IT Client Support Specialist
4 months ago
**IT Client Support Specialist**
**Information Services Branch**
**Permanent, Full-time**
**File #22-183**
The **Ontario Securities Commission (OSC)** is the statutory body responsible for regulating Ontario’s capital markets in accordance with the mandate established in the provincial Securities Act and the Commodity Futures Act. The Commission’s mandate is to provide protection to investors from unfair, improper or fraudulent practices, to foster fair and efficient capital markets and confidence in capital markets, and to contribute to the stability of the financial system and the reduction of systemic risk. This mandate is performed through policy, operational, adjudication and enforcement work. The OSC also contributes to national and global securities regulation development.
**We offer an inclusive, diverse, fair and flexible work environment and take pride in our challenging and rewarding work.**
The **IT Client Support Specialist **provides technical support services to the OSC end-users in a timely, effective and professional manner. We are looking for an IT Support Specialist who brings a dynamic, innovative approach to their work, and who takes the initiative to solve not just technical, but also business problems.
Responsibilities include the provision of excellent customer service by responding promptly to technical support and service requests and communicating with clients in an easy-to-understand, clear, concise, and persuasive manner while exercising patience, empathy and respect. Additionally, the IT Client Support Specialist will be called on to provide effective training to clients on the use of software, computer systems and peripherals, while adapting to different skill levels and learning styles, and relaying technical information in common language.
***Qualifications**:
***Grow your career and make a difference working at the OSC.**
**We thank all applicants for their interest in the Ontario Securities Commission. We will contact those selected for an interview.**
- _The OSC is committed to diversity and providing an inclusive workplace and providing accommodation in accordance with the Accessibility for Ontarians with Disabilities Act and the Human Rights Code. It is our priority to ensure employment opportunities are visible and barrier-free to all under-represented groups including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ2S community, to achieve an employee demographic profile reflective of the demographic profile of Ontarians._
- The OSC is a proud partner with the following organizations: _BlackNorth Initiative_, _Canadian Centre for Diversity and Inclusion_, and _Pride at Work Canada_._
- Visit _Accessibility at the OSC _to review the OSC’s policies on accessibility and accommodation in the workplace._
