IT Support Specialist
2 weeks ago
**Roles & Responsibilities**
- Install, configure, and maintain computer hardware (laptops, desktops) and printers.
- Install and configure computer software and upgrades.
- Manage MDM and In-tune
- Create/maintain user accounts in Active Directory infrastructure.
- Maintain all user/departmental access to various files/folders on our file server.
- Maintain IT hardware asset database including mobile equipment policy and required updates to signed user forms.
- Coordinate with external hardware vendors for PC/Notebook hardware repairs.
- Diagnose and recommend solutions for hardware and software problems.
- Manage software licensing compliance and required upgrades and maintenance programs.
- Provide technical support for computer hardware and software by resolving “helpdesk” tickets.
**Requirements**:
- College/University diploma in Information Technology or computer-related program
- At least 3 years’ experience as an IT Support Specialist
- Strong experience with Microsoft Office Suite and Windows 10.
- Must have hands-on experience with MDM and Azure Cloud Services
- Good knowledge of SharePoint, PowerApps, and Cloud Apps
- Knowledge on how to configure various desktop PCs and laptops.
- Ability to work independently, or with a team.
- Must possess strong multitasking capabilities.
- Ability to quickly learn and understand new software and hardware.
**Important note on work location**:
**Job Types**: Full-time, Permanent
**Salary**: From $48,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Toronto, ON M4W 3M5: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you legally eligible to work in Canada?
**Experience**:
- Azure Cloud Services: 1 year (required)
- diagnosing hardware and software problems: 1 year (required)
- IT Support Specialist: 1 year (required)
- Intune (MDM): 1 year (required)
Work Location: In person
Application deadline: 2023-05-30
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