Senior General Manager

4 months ago

St Catharines, Canada Aspira Heatherwood Retirement Living Full time

Join our compassionate and dynamic team as the Senior General Manager at Sienna Senior Living, where we hold the privilege of serving Canada’s seniors with the utmost comfort, dignity, and respect. This pivotal role is the heart and soul of our community, presenting an extraordinary opportunity to lead with purpose and passion. As the Senior General Manager and the most senior leader in our home, you will serve as the cornerstone of our purpose: to cultivate happiness in daily life. Your role is crucial in driving and sustaining a culture that inspires our core values – positivity, accountability, community, and caring. You will ensure that these values are deeply embedded in every facet of our operations, from daily interactions to shaping the future of senior care excellence

Reporting to the Vice President Regional Operation or the Regional Director of Operations, we are searching for an individual who thrives in a multifaceted and highly rewarding environment. This role requires balancing the demands of nurturing relationships with seniors, their families, and external community stakeholders.

What We Offer:

Sienna Senior Living is one of Canada’s largest owners and operators of 81 seniors’ living residences in addition to managing 12 residences for third parties. Our portfolio includes long-term care and retirement residences across Ontario, British Columbia, Saskatchewan and Alberta. We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal and professional needs:

• A competitive salary and vacation package

• Short Term Incentive Plan 

• Health & Dental benefits program

• RRSP with employer match

• Share Ownership and Reward Program (SOAR) 

• Employee Share Purchase Plan with company match 

• Continuous learning and growth so you have the skillset needed to succeed and take on new challenges 

• A welcoming culture that values diversity and differing perspectives, experiences and beliefs 

What you will be doing:

You will be a welcomed member of the Aspira Management team and impact in the following ways:

• Build a high performing, strong and effective management team 

• Lead an interdisciplinary team of Managers, Sales Consultants and Front Line employees 

• Plan, coordinate, direct and monitor the effectiveness of the overall operational activities of the Residence 

• Develop short and long term operational plans for the efficient operation, including proper delegation and communication of lines of authority 

• Provide support and direction to the team to achieve targeted occupancy, Net Operating Income and Operating Margin

• Respond promptly to resident and family member concerns, including mediating a satisfactory response and implementing an action plan to avoid reoccurrence of similar issues 

• Ensure site level compliance with all applicable provincial regulations

• Collaborate with internal resources to ensure the optimum working environment so that team members, who value their work, are engaged and provide the best resident experience 

• Partner with Director of Wellness and Sales Advisor to create and execute strong outreach strategy to increase/maintain occupancy

• Foster positive community partnerships with health and service providers, business leaders, civic officials and other community agencies to promote the home as an integral part of the community 

• Facilitate the integration process for new General Managers to ensure a smooth and efficient onboarding experience 

• Provide interim leadership and support, as needed, at other Aspira locations ensuring continuity of operations and leadership 

• Spearhead and contribute to key regional initiatives assigned for the region

Who you are: 

• You have a bachelor degree in Business Administration, Hotel Management, or a related field, equipping you with a solid foundation in management principles and practices relevant to our organization 

• With 3-5 years of progressive leadership experience in retirement living, hospitality or a similar sector, you have honed your management skills and are adept at leading teams in compassion and efficiency 

• You have a proven track record of effective team management, budget management and operational excellence. Your experience demonstrates your ability to manage resources wisely and lead operations successfully 

• You possess experience in sales and marketing, crucial for driving occupancy and engaging the community. Your skills in this area will help promote our services and enhance our reputation and reach 

• Your excellent verbal and written communication skills stand out. You are capable of building and maintain strong relationships with seniors, their families, team members and external stakeholders 

What you need to know

• Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with diverse backgrounds and have a wide range of abilities. Sienna provides an accessible candidate experience 

• You must successfully pass a Vulnerable Sector Check and/or Criminal Record Check applicable to the appropriate province 

Apply Now if you want to learn more 

  • Resident Engagement Manager

    6 months ago

    St. Catharines, Canada Sienna Senior Living Full time

    f you’re passionate about leading a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! **Contract duration: 12 months** The Resident Engagement Manager is a critical role within our communities as it impacts the lives of residents through the strong leadership and motivation of Sienna team...

  • Resident Services Manager

    6 days ago

    St. Catharines, Canada Sienna Senior Living Full time

    We are Sienna Senior Living, a publicly traded company (TSX:SIA), and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services, and housing in Retirement and Long Term Care to seniors/residents and their families. We believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives...

  • Concierge

    6 months ago

    St. Catharines, Canada Sienna Senior Living Full time

    **Casual Concierge** If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Concierge is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection. As a Concierge your typical day will impact in...

  • Construction Project Manager

    7 months ago

    St. Catharines, Canada General Motors Full time

    **Job Description**: **On-site**:This position requires an employee to be on-site on a full-time basis. **The Role**: The Project Manager provides construction project management services for manufacturing plants (assembly, stamping, powertrain, casting, and paint), non-manufacturing sites and/or PDPM projects by overseeing all aspects of delivering...

  • Clinical Support Specialist

    6 months ago

    St. Catharines, Canada Sienna Senior Living Full time

    We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling...

  • Office Manager

    6 months ago

    St. Catharines, Canada General Motors Full time

    **Job Description**: **On-site**:This position requires an employee to be on-site on a full-time basis. **The Role** As a GSC Technical Leader, you will be providing guidance to multiple Teams (in and out of the plant) on the execution of propulsion programs and the movement of material. You will be responsible for managing the overall flow of material and...

  • General Manager

    7 months ago

    St. Catharines, Canada M.K. Rittenhouse & Sons Limited Full time

    **ABOUT M.K. RITTENHOUSE** Started in 1914, MKR has grown from a specialty sprayer manufacturer to a distributor of high-quality hard goods and accessories to the North American green industry. With each generation, MKR expanded its product offering and evolved to meet customers’ dynamic needs. MKR serves B2B customers in multiple industries including...

  • General Manager

    3 months ago

    St. Catharines, Canada Industria Pizzeria & Bar Full time

    **General Manager** **PREMIUM CASUAL ITALIAN RESTAURANT** Plan and direct all restaurant operations. Maintain high standards of food, service, health and safety, ensure the efficient and profitable business performance of the restaurant and the optimal utilization of staff and resources. **Main Job Tasks, Duties and Responsibilities** - set operating...

  • Server - Casual

    6 months ago

    St. Catharines, Canada Sienna Senior Living Full time

    **Casual Server -all shifts** If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Server is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection. As a Server your typical day will impact...

  • General Manager

    6 months ago

    St. Catharines, Canada Pizza Hut Canada - FMI Group Full time

    **Location: 306 Glendale Avenue, St. Catherine's, Ontario** There’s nothing cookie-cutter about Pizza Hut. Not our pizzas. Not our people. And definitely not the way we live life. Around here, we don’t settle for anything less than food we’re proud to serve. And we don’t just clock in. Not when we can also become our best, make friends, and have fun...

  • General Manager

    6 months ago

    St. Catharines, Canada Sunbelt Rentals of Canada Full time

    Sunbelt Rentals - the fastest growing rental business in Canada - is seeking a Genearal - You! **Responsibilities** - Develops and promotes a “Zero Harm Safety Culture” leveraging Sunbelt’s Engage for Life Safety programs, fine tuning safety policy as it relates to Manufacturing Operations. - Has overall financial responsibility of local manufacturing...

  • Maintenance Assistant

    6 months ago

    St. Catharines, Canada Sienna Senior Living Full time

    If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! **Part-time: 6 shifts biweekly - weekend availability** The Maintenance Assistant is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human...

  • Sales Advisor

    4 weeks ago

    St. Catharines, Canada Sienna Senior Living Full time

    Temporary Full Time Contract: 6 months If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Sales Advisor is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection. As a Sales Advisor your...

  • Sales Advisor

    6 months ago

    St. Catharines, Canada Sienna Senior Living Full time

    If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! **Aspira Heatherwood Retirement Living is seeking a Sales Advisor to join the team on a 6 month contract!** The Sales Advisor is a critical role within our communities as it impacts the lives of residents...

  • Senior Retail Manager

    2 months ago

    St. Catharines, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a Senior Retail Manager to lead our team in St. Catharines, Canada. In this role, you will be responsible for the overall operations and management of the store, ensuring excellent customer service and profitability.Key Responsibilities:Manage store staff and daily operations.Develop and implement sales strategies to achieve revenue...

  • Sales Advisor

    2 weeks ago

    St. Catharines, Canada Sienna Senior Living Full time

    Temporary Full Time Contract: 6 months If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Sales Advisor is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection. As a Sales Advisor your...

  • Senior Manager

    3 months ago

    St. Catharines, Ontario, Canada beBee Professionals Full time $75,000 - $110,000

    General Manager Job DescriptionWe are seeking a seasoned General Manager to lead our team in St. Catharines, Canada. As a key member of our organization, you will be responsible for driving business growth, ensuring operational efficiency, and fostering a culture of excellence.Key Responsibilities:Develop and implement business strategies to achieve...

  • General Manager

    1 month ago

    St. Catharines, Canada Aerosports Trampoline Park Full time

    Education: - Expérience: - **Education**: - Bachelor's degree - ** Tasks**: - Allocate material, human and financial resources to implement organizational policies and programs - Authorize and organize the establishment of major departments and associated senior staff positions - Establish objectives for the organization and formulate or approve...

  • Senior Operations Manager

    2 months ago

    St. Catharines, Ontario, Canada beBee Professionals Full time $75,000 - $110,000

    We are seeking a Senior Operations Manager to drive profitability and customer satisfaction at beBee Professionals in St. Catharines, Canada.Key Responsibilities:Develop and implement business strategies to achieve financial targets.Manage and mentor department heads, ensuring effective communication and teamwork.Monitor key performance indicators and report...

  • Program Manager, General Services

    3 months ago

    St. Catharines, Canada Quest Community Health Centre Full time

    **JOIN OUR TEAM** **Program Manager, General Services** -Permanent Full Time Position, Quest Community Health Centre Quest CHC is a dynamic non-profit, interdisciplinary health care organization. Our holistic model of care focuses on primary care, illness prevention, health promotion, community capacity building and service integration. Quest CHC delivers...