Department Manager

4 months ago

Bobcaygeon, Canada Your Independent Grocer Full time

We have opportunities for hard working, enthusiastic and reliable people just like you.

Responsibilities:

• Support both franchisee and bookkeeper in the delivery of consistent and high quality customer service

• Perform customer service, cashier and ecommerce (PC Express) functions

• Manage all direct reports, delegate duties and ensure front end standards/functions

• Oversee the efficient running of the cash office (i.e. pick ups, deposits, cash losses etc)

• Analyze reports to identify problems and determine appropriate solutions as needed (productivity reports, override reports, journal logs and cash tray discrepancies)

• Ensure price integrity by assisting in time file data management, price changes and scan log procedures

• Support bookkeeper with store administration functions (i.e. weekly accounting, invoice payment & reconciliation, bank statements and GL inquires) when needed

• Support bookkeeper with payroll to ensure employees are paid accurately and on-time when needed

• Manage potential loss through buggy management, test orders, refund/override minimization etc.

• Coordinate cashier activities on a daily basis; act as a resource for cashiers; refer complex issues to management and troubleshoot simple issues while always considering business priorities; provide input into the performance management process

• Any other duties that may be required to ensure courteous friendly service, competitively priced products and a store that meets and maintains the hygiene standards specified Requirements:

• Open availability and flexibility to work days, nights, weekends, and holidays according to the needs of the business

• Demonstrated commitment to superior customer service

• Strong technical knowledge of all front end operations

• Problem solving skills including responding to customer complaints and inquires

• Issue management skills (time management; interpersonal skills; conflict management; information gathering skills; problem solving; team building skills to develop collaborative working relationships)

• Strong communication skills including verbal, written and active listening

Thank you for your interest, however only qualified applicants selected for interview will be contacted.

Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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